I love how quickly I can pull from the participant pool in Dscout and how fast I can move if needed. The platform is really intuitive and the support is exceptional, making me feel like part of a team rather than an annoying customer. As a researcher, I find it solves my classic research problems of usability and overcoming barriers effectively. The support from Dscout staff was impressive and made me feel valued as a user. Review collected by and hosted on G2.com.

I would love Dscout to have a usability function that allows you to walk through each screen with the customer, so you can direct them unmoderated through each screen. Usertesting offers this. We embark on a lot of SUM (single usability metric) testing, so having an easy way to do that in Dscout would definitely save us from using other platforms, and would be way more efficient, as other platforms have bugs and are not intuitive. Review collected by and hosted on G2.com.

I like working with the Dscout team and appreciate that they provide quality participants. I also love that Dscout is always improving and adding new features. They are attentive to feedback and have a team that helps find solutions and assists with using Dscout. Review collected by and hosted on G2.com.

Billing has always been a pain point. There have been mistakes throughout our 6+ years of use. (Getting bills for other vendors, fees that shouldn't be there, duplicate charges, and not receiving invoices after asking many times). The process seems too manual and prone to lots of human error. Review collected by and hosted on G2.com.

Things still work well! There's nothing particular that stands out Review collected by and hosted on G2.com.

More varied participants as we keep getting the same people for similar studies. Review collected by and hosted on G2.com.

I love the extensive tutorials and resources available, which simplified my onboarding with Dscout. I appreciate the AI features that enhance my research by easily selecting participants and synthesizing themes. I find the video editing and grouping capabilities incredibly helpful in managing interviews. The collaboration features are fantastic, allowing me to seamlessly share projects and invite stakeholders without participants noticing. Review collected by and hosted on G2.com.

{"I find the naming of items in the platform a bit non-intuitive, which initially made it difficult to get used to. This complexity in terminology made setting up studies more challenging than it needed to be.","I encountered discrepancies in the AI features, particularly when manually reviewing the results. The outcomes provided by the AI didn't always match what I would conclude manually, indicating a potential area for improvement in AI accuracy.","I feel that the onboarding process could benefit from additional guidance, such as informative prompts explaining different study types. This would particularly aid new users in understanding and navigating the platform more efficiently."} Review collected by and hosted on G2.com.

Love how self-service dscout is. Customer support is probably the best I've experienced out of all our vendors. Review collected by and hosted on G2.com.

My org is global, and I want to be able to find scouts in other countries on my own in the panel. Would also like more sophisticated tagging options. We frequently import or dscout data into Dovetail for easier tagging/analysis. Review collected by and hosted on G2.com.

The more I used Dscout the more I was frustrated with its data analysis platform and complexity of study setup and recruitment. The account management and customer support were pretty good though when I needed it. Review collected by and hosted on G2.com.

Yes, when setting up a study it would be helpful if previous study panels could be brought in easily. It also seemed like once you recruited for a study it was very manual to review and place participants in the study. For lighter weight studies some automation or AI to review responses could be cool. I also would like an easier way to get the raw cumulative data of studies. Review collected by and hosted on G2.com.

Media responses and the ability to create highlight reels are a powerful empathy building tool. Video entries in screeners help you select high quality scouts with confidence. Review collected by and hosted on G2.com.

Not dscout's fault, but my company's VPN does not allow associates to use the dscout browser extension making it impossible for us to preview missions. I wish there was an alternative, compliant way for us to preview missions. Review collected by and hosted on G2.com.

1. The user interface is easy to learn and understand

2. Its easy to add new users to projects

3. The Dscout team is quick to respond to any questions my team or users have

4. The Dscout team is constantly updating and improving the user experience of the platform

5. Recruiting a mix of qualified participants is easy

6. Setting up projects, or cloning previous projects is quick

7. I appreciate the improvements made to the video / open end questions (increased video time, no copy/paste option for open ends) Review collected by and hosted on G2.com.

I don't use Dscout too frequently, so I really only have minor issues with the platform.

1. One of the biggest issues we've had with the platform (that's pretty minor in the grand scheme) is that we've had some no-shows, but that happens with any project/platform.

2. Another issue was that we couldn't bold words in the question options. My team and I could bold words in the question text, but not in the actual question options. Maybe that's changed in the last 6 months, but that was a minor pain point for my team.

3. Also question logic felt too simple at times. Review collected by and hosted on G2.com.

I use Dscout for about 1-2 studies per month. I have used it for about 2 years. I started using it when my company stopped giving UX researchers licenses to its competitor UserTesting. Most often I do express missions (unmoderated concept testing and usability testing), but I have also done moderated interviews and diary studies via Dscout. Dscout, like its competitor UserTesting, makes recruiting very quick and easy, and it makes fielding very quick and easy, as well. Some product stakeholders want quick turnaround and I like being able to tell them I can use Dscout and turn around a concept test, for example, in 1-2 weeks (a few days to recruit + a few days to field). Review collected by and hosted on G2.com.

1. It can be hard to recruit difficult to reach populations (ex. people over the age of 65, people of color, lower income persons, and especially people at the intersection of these groups). In many instances I've had to go out to third-party vendors like Leede or Fieldwork to recruit populations like pregnant woman on Medicaid, and then feed them a link to an unmoderated study I programmed into Dscout.

2. I also wish Dscout offered A/B testing / preference testing like Qualtrics and MUIQ do, as I would also use Dscout for large-sample surveys and A/B testing if I had the option to randomize participants into treatment conditions.

3. When I launch unmoderated studies I don't have the ability to uninvite scouts that I've already invited. In my experience using Dscout if a scout doesn't complete the mission in 24-36 hours of being invited they are unlikely to do so, and I wish I had the option to manually uninvite them. Furthermore, UserTesting gives me the ability to invite particular scouts, which I might do if I had a scout in a previous study that could be a good fit for this study. I wish Dscout gave me that option.

4. Lastly, Dscout takes a long time to invoice, which can make it difficult for my company to manage expenses in a timely fashion. Review collected by and hosted on G2.com.

Dscout continues to improve their product and make running research studies easy! Dscout is very user-friendly and easy to integrate into any diary or in-depth interview (IDI) study. Their panel feature is particularly helpful for speeding up the recruitment process for user studies. Additionally, their team is highly responsive, friendly, and eager to assist in resolving any issues. Review collected by and hosted on G2.com.

Participants recruited via outside sources will sometimes drop off due to needing to download the dscout app. It would be great if there were a workaround for this issue. Review collected by and hosted on G2.com.