Dovetail HR Pros and Cons

Dovetail is a very easy to use solution that allow our business users to create a ticket for the HR business area to review and take action. this can be via an E-mail, Phone call or via the self-service option.

The Solution also allows the HR Business area to manage cases easily and effectively with the easy to following processes and how the data is displayed.

The customer service is at a very high level and the communcation is at a great level so that everyone is aware of what is going on.

service reviews are carried out with great detail and you are mad to feel like you are cared about Review collected by and hosted on G2.com.

I am not sure there is a down side to the Dovetail solution as it a great alround HR solution. Review collected by and hosted on G2.com.

I liked Dovetail HR customizable workflows, strong case management capabilities, and reporting features that help HR teams manage employee relations and track performance more effectively. I loved the ability to integrate with other HR systems and the detailed analytics tools also stand out as key benefits, allowing for data-driven decisions. Review collected by and hosted on G2.com.

The overall presentation of Dovetail HR is a bit outdated and needs to be upgraded. For example, Workday has a very clean presences Review collected by and hosted on G2.com.

The easy to use interface, the implementation was super smooth, and its more robust than it appears. Review collected by and hosted on G2.com.

Some of the menu options are not apparent until you hover over them. Review collected by and hosted on G2.com.

Dovetail's knowledge and case management functionality surpasses anything that I've used previously! The site is intuitive and the seach functionality is on point. I love how easy the site is to configure and that I was able to customize everything to support our processes and ways of working.

Dovetail’s implementation team took me through the ins and outs of the system set up. They didn’t just set up everything for me, they took the time to teach me how to configure the system myself. This meant that I was in the driver’s seat and could customize the system however I saw fit! By not having to utilize an IT or HRIS partner to complete the system configuration, I was able to free their teams up to continue to work on other business critical initiatives and was totally in control to design an end-to-end platform with the employee experience front of mind! Review collected by and hosted on G2.com.

I honestly haven't seen much that's missing from Dovetail's platform. It is designed with HR in mind. All of our ideas for improvements are currently on their roadmap and actively being developed. Review collected by and hosted on G2.com.

My team was managing our work out of an outlook shared mailbox. We had no real way to quantify the types of requests we were receiving. Dovetail solved that immediately. Review collected by and hosted on G2.com.

Honestly nothing. The software is very reasonably priced. The value you get is tremendous. The install process was a breeze and we were up and running in a matter of days. Review collected by and hosted on G2.com.

Business rule capability, role security, workflow options, issue and sub-issue type configuration, customer-centric approach to releases, integrability with our other HR and business systems, innovation roadmap, outstanding support both in terms of response time and quality of response, clear and configurable user interface with everything we need to know about the employee(s) in question and most importantly their case history - keeps our shared services team running efficiently like it's supposed to. Leadership clearly engaged, they are successful but still work for your business like a scrappy startup. Review collected by and hosted on G2.com.

CURRENTLY, the reporting capability is there but requires a lot of time and training to get maximum usefulness, so for the most part we have relied on data dumps that we feed into a reporting tool like PBI to populate our dashboards. But even that approach starts to give you trouble after a while because of the sheer volume of historical data we happen to have (your results may differ). But I know this is on their roadmap and they are staffing to manage a transition, and the nice thing with Dovetail is that we've been given reason to believe them when they say such things. Initially it was more of a third party bolt-on but sounds like it's going to be managed more in-house, which I expect will translate to the same level of support we receive for all other aspects of our setup. Review collected by and hosted on G2.com.

Dovetail is an excellent case management system that is user friendly, for both the admin and the end user.

Having gone through an implementation with Dovetail support to add an additional user group and their requirements / functionality, I've learned how easy it is to implement on my own, and now I'm able to implement new Dovetail projects for new user groups without additional Dovetail support. Review collected by and hosted on G2.com.

Some of the documentation on the Dovetail support side could use updating. There are videos and guides, but there is some functionality that isn't covered or is out-dated and not clear. Review collected by and hosted on G2.com.

Dovetail is built by people who understand HR and the product has been beautifully designed with that understanding. The software is customizable to allow for the famous HR "it depends" situations. Review collected by and hosted on G2.com.

I wish there was an SLA built for specific dates. Review collected by and hosted on G2.com.

We don't use them often but the reports are definitely one of the pieces I like best. Overall the data that we can gather through this system has helped us greatly since that was our main objective. We are growing rapidly and this is helping us know what is important to our employees and making sure we are adequately staffed. The employee portal has also been a game changer, especially over COVID. Review collected by and hosted on G2.com.

Email notifications and how they are either an all or nothing to the HR staff who are connected to certain queues. Review collected by and hosted on G2.com.

The employee portal makes it easy to promote self-service with a fantastic search function, user-friendly navigation, solution feedback, and more. The functionality on the HR/Agent side allows us to customize and simplify user processes. The Dovetail team also does an incredible job listening to customer feedback. Review collected by and hosted on G2.com.

There is a certainly learning curve with reporting and some wish list items/minor fixes needed, but we see those being addressed with every deployment and in their roadmap. Review collected by and hosted on G2.com.