Dovetail HR Pros and Cons

Employee self-service functionality via solutions we create and manage internally. This saves time and effort for employees to locate the information they need and minimizes work by HR representatives not having to work through common, repetitive employee inquiries. Case management, which is available not only for our HR department but also managers and employees, including history tracking, file storage, and all related correspondence stored neatly in one place. The system also serves as a "one-stop-shop" for all employees to contact HR, providing streamlined and more efficient service. Review collected by and hosted on G2.com.

As both a system administrator and user of Dovetail HR, I am akin to many sides and elements of the system functionality. I appreciate that many pieces are highly customizable from an administrator's perspective. However, it can sometimes be confusing when various setup elements can be edited via various pages. This leads to some repetitive navigation and work to confirm that I have completed what I intended to do. Also, while more accessible and more convenient than a query, the search functionality from the agent portal home page is not helpful for locating certain items since it pulls in far too many results and in no apparent particular order. Review collected by and hosted on G2.com.

We use Dovetail for our HR case management. The implementation team was excellent at getting us up and running. Dovetail is very intuitive so it’s been easy to configure on our own. We even started using it to track nursing bonus payouts at service intervals. Ongoing support is always available and offers a quick response. Review collected by and hosted on G2.com.

Any gaps identified have been addressed in future releases Review collected by and hosted on G2.com.

Dovetail can be customized to our organization's employee service needs and allows for a one-stop shop for process completion. Review collected by and hosted on G2.com.

As an end user, there are few that I can think of. I do wish that flex fields can be incorporated into template responses to avoid dual entry Review collected by and hosted on G2.com.

The best of Dovetail, is really everything. The implementation team, guidance, support and technology are everything we were looking for to upgrade our system.

Kane and Amanda were there every step of the way; thank you! Review collected by and hosted on G2.com.

I don't have anything currently; any new suggestions I have given have been met with encouragement and added to future enchacement research. The Dovetail team is willing to listen to our needs and look at how they can accomplish the request for efficiency or customization. Review collected by and hosted on G2.com.

It has created such an opportunity to allow us to identify trends, which we then can use to quantify the benefits of enhancement requests as well as l reduce volumes into our call center. Review collected by and hosted on G2.com.

Admin pages are outdated and take a time to get used to. Review collected by and hosted on G2.com.

The system is easy to configure and use, anyone with some basic tech skills can set it up and maintain it without much issues. Review collected by and hosted on G2.com.

The least liked area for me is the reporting functionality. It is not user friendly and too complicated in relation to the easy to use system. Review collected by and hosted on G2.com.

Scaleability and adaptability to changing requirements. Review collected by and hosted on G2.com.

Dovetail needs the ability to address multiple instances for a single client. Review collected by and hosted on G2.com.

It is easy for our internal team to maintain Dovetail, including creating new solutions and rules for the case management system. The employee facing portal is also very easy to maintain. Review collected by and hosted on G2.com.

Sometimes the support team is great and really helpful, sometimes they are not. We try to troubleshoot ourselves as much as possible because of the inconsistent service. Review collected by and hosted on G2.com.

Keeping all the information in one place. Review collected by and hosted on G2.com.

Creating a custom reports is complicated Review collected by and hosted on G2.com.

Always polite and helpful, cannot fault the team. I am new to looking after Dovetail in the Firm I work for and I always receive great advise from the Dovetail team. Review collected by and hosted on G2.com.

There is nothing I dislike, I cannot fault them. Review collected by and hosted on G2.com.