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DocuWare Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

DocuWare Integrations

(1)
Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface
With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders
DocuWare Demo - Seamlessly work on tasks remotely
Easily check oustanding tasks with DocuWare iOS / Android app
DocuWare Demo - Quickly approve invoices on the go
Approve invoices from anywhere with DocuWare iOS / Android app
Play DocuWare Video
Play DocuWare Video
Play DocuWare Video
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DocuWare Reviews (244)

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Reviews

DocuWare Reviews (244)

View 1 Video Reviews
4.4
244 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of DocuWare, highlighting how it simplifies document management and enhances workflow efficiency. Many appreciate its robust features for document retrieval and automation, which streamline daily tasks and improve productivity. However, some users note that the search functionality can be slow, particularly with large datasets.

Pros & Cons

Generated from real user reviews
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Jon S.
JS
Business Solutions Specialist
Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easiest EDM to use in my option."
What do you like best about DocuWare?

When you search, you can be as specific or as general as you want. You can get the last 10,000 documents, or a single document depending on your search criteria. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The user interface is very nice, but some of the admin tools need to be refreshed. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"powerful software solution"
What do you like best about DocuWare?

DocuWare is intuitive and easy to learn and use. It takes often used manual business processes and automates them to save time and money Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

DocuWare, like any software solution costs money, but that cost is an investment in the future Review collected by and hosted on G2.com.

Rema B.
RB
Tutor
Primary/Secondary Education
Small-Business (50 or fewer emp.)
"Storage System"
What do you like best about DocuWare?

I like that you have the ability to customize the labeling and sorting system of Docuware. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I also dislike that it is difficult to change the filing system. The tags must be very specific and that can make it difficult to search up documents and files that you have uploaded. What I also dislike is that multiple people cannot be logged in or using the system at the same time. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. We are sorry to hear that you feel that the search function in DocuWare is difficult to modify. Your DocuWare Administrator or vendor can update search dialogs to make the search process easier for you. You can also reach out to us directly at customer.feedback@docuware.com. We would be happy to help you experience DocuWare's great range of flexible options by customizing it to suit your organization's specific needs.

DocuWare should be licensed for the number of people you expect to be logged in at the same time. If you cannot log in because of heavy usage, you may want to add licenses.

Verified User in Chemicals
CC
Mid-Market (51-1000 emp.)
"Docuware Tool is fit for Document Processes "
What do you like best about DocuWare?

Forms feature, API connectivity and Tasks. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Search Feature, No Plugin fro Premier ERP esp. SAP and Oracle Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Enterprise (> 1000 emp.)
"Ease of use of Docuware "
What do you like best about DocuWare?

The system is really useful in terms of functionality Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Sometimes when there are updates to Docuware they do not work. Review collected by and hosted on G2.com.

Suresh P.
SP
CFO
Utilities
Small-Business (50 or fewer emp.)
"Paperless Accounting Process - A/P, HR, Bank Reconciliation"
What do you like best about DocuWare?

Easy to navigate through. Easy to make changes to the workflows or other configuration. Easy to use for the end-users. Easy to deploy. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Compatibility issues with different browsers. It asks to download app if used with different browsers. Also, not able to approve multiple tasks at the same time. Missing features like removing blank pages from the cabinet, removing accidental clipped documents. Review collected by and hosted on G2.com.

JP
Mid-Market (51-1000 emp.)
"Office workflow made easy. "
What do you like best about DocuWare?

DocuWare is browser based and easy to learn. All of the features work and are where you would expect them to be. It works perfect in AP & HR, but it moving to every aspect of my company. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The only problem so far is making time to implement with all of my other projects, but I know it is worth it. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Docuware Review"
What do you like best about DocuWare?

Docuware is very easy to use annd cuts down on the time I need to find customer records. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is nothing that i really dislike about the software. It does its job well. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for sharing your feedback. We’re glad that DocuWare fully meets your document management needs. Please reach out to us at any time at customer.feedback@docuware.com.

Amruta G.
AG
Senior Research Executive
Information Services
Enterprise (> 1000 emp.)
" File management Tool"
What do you like best about DocuWare?

I like that we can have a virtual documenting place that various individuals can access at one time. Additionally that you can have a wide range of folders and spots to file things to fit your each need. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

DocuWare needs a noteworthy redesign if it will attempt and contend in the Document Management world. The product is extremely a long ways behind innovation insightful. There are numerous different arrangements I would pick over DocuWare. It seems to be more appealing to littler organizations in light of the cost. Review collected by and hosted on G2.com.

Response from Anne Archer-Rutty, MBA of DocuWare

Thank you for writing your review. It would be interesting to know which version of DocuWare that you are using as we release new upgrades twice a year. If you are not using the latest version, please contact your DocuWare distributor.

Thank you for giving us an opportunity to reach out to you.

Verified User in Transportation/Trucking/Railroad
UT
Small-Business (50 or fewer emp.)
"Docuware is a great system for filing and recordkeeping"
What do you like best about DocuWare?

I like that we can have a virtual filing place that multiple people can access at one time. Also that you can have many different folders and places to index items to fit your every need. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I dislike that it is sometimes a bit glitchy, there is also no way to backup faxes if you accidentally delete something as far as I know. Review collected by and hosted on G2.com.

Response from Anne Archer-Rutty, MBA of DocuWare

Thanks for your time in reviewing DocuWare.

We're happy to hear that you've rated DocuWare software 5 stars.

Regarding the problem you're having backing up faxes, DocuWare can be configured to elimate this issue. Please either contact your DocuWare Distributor for assistance or send an email to our support team at support.americas@docuware.com. Please include your system number and version and we will happily assist.

Thank you for using DocuWare.

Questions about DocuWare? Ask real users or explore answers from the community

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GU
Guest User

What is DocuWare used for?

Verified User in Marketing and Advertising
G2
Verified User in Marketing and Advertising
Last activity over 5 years ago

What are the primary business benefits of DocuWare?

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Average Discount

9%

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DocuWare Features
File Type Support
Metadata
OCR Scanning
Performance and Reliability
Reporting and Auditing
System of Record Integration
Process Automation
Conditions
Activities
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DocuWare