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DocuSketch Reviews & Product Details

Itua "Bo" I.
II
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

Easy to use, implementation and efficiency. Time spent photo-documenting evidence at any type of loss is not only cut down to a fraction of the time it would traditionally take, but the same image capture process are transformed into acurate room sketches. The ease of integration and countless hours saved self promotes frequency of use by restoration technicians. Imaging the ability to acurately and completely diagram, scope, sketch and photo-document an entire home in minutes. There was very little use of the responsive customer support team due to their comprehensive on-boarding program. Few products are able to instantly transform business as usual and docusketch for us has been our number 1 game changer Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

While the cost is on a subscription basis and could be considered expensive. We've been able to continously recover the monthly cost in production time saved from traditional/manual paper sketches, reduced insurance claims, and most of all improved customer experience. The ability to photo/video capture 360degree view and compare initial loss condition with for example on-going mitigation condition capture or pre-construction condition capture all the way to final condition capture is priceless. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

photo-document loss throughout the project for both mitigation, contents and construction

sketching of loss

contents photo document for before pack out and for put backs Review collected by and hosted on G2.com.

DocuSketch Overview

What is DocuSketch?

DocuSketch is an all-in-one software and hardware solution that helps restoration contractors accurately document, sketch, scope, and estimate their projects. With over 1 million processed insurance claims, DocuSketch takes your project documentation from ordinary paper and photos to dynamic 360° visual storytelling. Instead of spending hours on site making exacting measurements and taking hundreds of photos, DocuSketch’s 360° camera allows you to effortlessly create an immersive 360° walkthrough in under 20 seconds per room. With a user-friendly interface, it’s designed so anyone on your team can use it—no need for hours of training. Pair this hardware with easy to use software features that help you: -->Create interactive 360° tours for scoping, planning, and estimating your work so you can go from field to office without missing any details. Track and share your progress with clients and insurance carriers to reduce back-and-forth. -->Sketch comprehensive and precise digital floor plans that keep your measurements and information all in one place, delivered as ESX/FML sketch files. These are compatible with industry-standards like Xactimate® or CoreLogic® for your convenience. -->Receive completed insurance compliant estimates in 24 hours or less. Speed up claim cycle times so the restoration and repair work can begin asap. DocuSketch estimates include interior, exterior, water, fire, reconstruction, mold, contents, and more. With DocuSketch, you can tell the story of your restoration projects from damage to mitigation, right through the final repair process—helping you get homeowners back to normal as quickly as possible.

DocuSketch Details
Product Website
Languages Supported
English
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Product Description

DocuSketch is a quick-capture technology allows you to create detailed 360 panoramic photo.

How do you position yourself against your competitors?

DocuSketch is built with the restoration industry in mind. Our team comes with years of experience in the industry doing the same manual documenting, scoping, and estimating that eats up so much time in every project. We knew there had to be a better way to deliver accurate, precise documentation—fast.

That’s why we built DocuSketch. Reduce your cycle times with immersive 360° visuals that make it feel like you’re on site yourself. Whether you’re documenting a water mitigation project or running estimates for a major restoration, we’ve got everything you need to get the job done in one place.


Seller Details
Company Website
Year Founded
2018
HQ Location
Lakeland, US
Twitter
@DocuSketch
42 Twitter followers
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Description

Document, sketch, scope, and estimate—all in one app. With over 1 million processed insurance claims, DocuSketch is the fastest and most accurate way to take your project documentation from ordinary paper and photos to dynamic 360° visual storytelling. With DocuSketch, you can tell the story of your restoration projects from damage to mitigation, right through the final repair process—helping you get homeowners back to normal as quickly as possible.


Mark M.
MM
Overview Provided by:
Director Marketing @ DocuSketch

Recent DocuSketch Reviews

BT
Brian T.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent product"
We have been using DocuSketch for just under two years now, and it has been a game changer for RMC. The greatest value for us where we’ve seen a p...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"President of Integrated Restoration"
The efficiency and how quickly you can map out a room into an Xactimate sketch. Saves significant time and resources.
JS
Jiri S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great Product for Property Restoration & Reconstruction"
Excellent product and service for use with property emergency services (loss as a result of water, fire, mold, biohazard) as well as construction s...
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DocuSketch Media

DocuSketch Demo - Quickly create a 360° tour with the DocuSketch 3D camera
A thorough and accurate documentation has the biggest impact on your bottom line. If things get messed up here they’ll be messed up down the process and cost you valuable time and money – most likely both. Get rid of the margin for error and document with DocuSketch™ Quick-Capture Technology.
DocuSketch Demo - Turn your field documentation into floor plans and SOWs
Let DocuSketch take care of your sketches effortlessly! Just upload your 360° images using the DocuSketch App to swiftly generate precise digital floor plans that are compatible with Xactimate® or CoreLogic®. We’ll promptly deliver them to you as .esx or .fml files. Need it urgently? Opt for our ...
DocuSketch Demo - Order Estimates with one simple click in your DocuSketch App
DocuSketch proudly introduces its new best-in-class Estimating Service. Our team comprises top-tier estimators dedicated to enhancing your claim handling efficiency and boosting profitability. Leveraging your DocuSketch 360° Tour & Scope, we merge AI technology with expert industry knowledge ...
DocuSketch Demo - Submit insurance compliant claims, and reduce cycle times
Maximize efficiency with the only all-in-one app. Slash job cycle times by up to 90%, boost profits, and grow your business – all at the same time.
DocuSketch Demo - DocuSketch App: project overview (start)
The DocuSketch app houses all tours, the controls for your 360° camera, full support (24/7) and all settings. The start screen lists all your restoration projects, simple and intuitive. Colored badges provide context information or the latest updates, e.g. "sketch ordered" or "SOW added".
This is a real-time demonstration of capturing the entire interior of a 2590 Square Foot (240.6 square meters) home. This capture took 9 minutes and 23 seconds from start to finish.
Play DocuSketch Video
This is a real-time demonstration of capturing the entire interior of a 2590 Square Foot (240.6 square meters) home. This capture took 9 minutes and 23 seconds from start to finish.
See how NEFCO uses DocuSketch to revolutionize how they approach their restoration projects.
Play DocuSketch Video
See how NEFCO uses DocuSketch to revolutionize how they approach their restoration projects.
Answer a few questions to help the DocuSketch community
Have you used DocuSketch before?
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121 out of 122 Total Reviews for DocuSketch

4.9 out of 5
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121 out of 122 Total Reviews for DocuSketch
4.9 out of 5
121 out of 122 Total Reviews for DocuSketch
4.9 out of 5

Overall Review Sentiment for DocuSketchQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JG
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

The close connection with restoration contractors. The fact that you've buildt a product that was easy to implement within my company, is easy for my technicians to use, and detailed enough to capture the majority of our client's requirements & protocols, makes it the go-to solution on all of our jobs. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

Your 360 tour isn't as good as iGuide's. The user experience and user interface could be improved upon with some minor tweaking. Specifically by adding the ability to walk through the property with on-screen arrows, instead of having to click the dots within the floorplan. It's fine on a desktop / the web, but cumbersome on a mobile device. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

We have forced the utilization of THREE (3) timeline tours per job that we are awarded:

- One upon initial inspection (to capture any pre-existing damage and assist with the scope of work.

- One upon completion of emergency services, and with equipment dropped.

- One upon completion of the job.

These three timelines provide us excellent quality control and evidence of work performed. They guarantee that no property owner will be able to falsely accuse us of breaking something or not doing what we were hired to do. Review collected by and hosted on G2.com.

Scott W.
SW
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

DocuSketch saves so much time, and covers so many liability gaps within the service industry, I can not fathom why any company would not require this level of project documentation. From the initial scan (15-30 minutes for an entire home), to timeline scans (ex: initial response, equipment set, mitigation complete, contents packed out, reconstruction in process, reconstruction complete, contents packed back/reset), the ROI and cost to benefit are undeniably one of the best processes I have implemented. Additionally, we were able to get our 3D camera mounted to our remote crawl space robot that takes a 360 photo of crawl spaces, which is a game changer in helping explain site conditions. Highly recommend the investment! Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

Due to the expedited scan time(s), the resolution is not enough for high level zoom detail. We are however able to take close-up/detailed photos and tag/insert them along with comments within the docusketch. This functionality works best for us, as we take multiple scans, which would require too much time for high-res data transfers. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

The speed of scanning not only documents the site for estimation, project quality control and existing site conditions, but also provides the ESX file for quick measurement references with Xactimate. This allows all three of our departments (Mitigation, Contents, Structure) the ability to see the site within varying project completion points. Review collected by and hosted on G2.com.

Anthony S.
AS
President
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

DocuSketch is a game changer in today's world of property restoration. This user friendly platform enables our Project Estimators and Supervisors to perform multiple task simultaneously in a fraction of the time it used to take with the simple press of a button. Our valuable and scarce resources are now freed up to accomplish two and three times as much as was once possible. In the process we no have documented historical video tours that result in more accurate and consistent sketches and estimates for our clients with the added benefit of protecting all parties by recording pre-existing damages, structural layout and finishes and personal property placement throughout the work area. Now we truly can make the damaged caused by the unexpected event "Like it never even happened." Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

In the past during high demand disaster situations such as hurricanes or freezes, the turn around times for Sketches and estimates could take several days....but even this has been adjusted and improved upon significantly. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

In a industry of limited trained/qualified estimators and supervisors it allows us to be substantially more effective and efficient. Review collected by and hosted on G2.com.

Ben J.
BJ
Director of Pricing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

It allows us to have documentation of the project, and because of it's timeline ability, one can see documentation as a side by side of different stages of the project. We no longer do sketches and it saves us between minutes to hours depending on the size of the job.

We lower our liability by being able to document pre-existing conditions.

If we are following our emergency services team, it allows our repairs teams to plan, scope, estimate, and budget before they even step foot on the project. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

It would help if the files we download from DocuSketch would be integrated to automatically do so into our CRM software. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

It solves documentation problems. The cost of equipment is relatively low and we are able to have more people do the documentation. The timeline feature gives us the ability to see the project at different stages and show all stakeholders the progress.

We are able to show side by side pictures in our marketing of before and after. Review collected by and hosted on G2.com.

BT
Process Improvement Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

We have been using DocuSketch for just under two years now, and it has been a game changer for RMC. The greatest value for us where we’ve seen a positive ROI is in the amount of time it saves. Our Project Managers and Directors are able to spend minutes instead of hours on-site (and at the office for some sketches) documenting, which frees them up to focus on other crucial areas of their project management.

The timeline tool is an amazing feature. You can perform your initial scan on the first day showing all building materials in place (as well as drying equipment). Your next scan can be a post-demo tour prior to handing over to your construction team, who can then perform multiple scans showing all phases of repairs up to completion. This is great for clients who are not able to visit the site on a regular basis to view progress for one reason or another.

The photos and notes tool is a great feature as well. You can add photos/videos taken with your smartphone to any area of the scan, to document things like the source of loss, pre-existing damages, or add a video walkthrough explaining damages or suggested methods.

One more thing I have to mention is their phenomenal customer support team. Rob McCallum and Todd Sangid are great resources for us to assist with any questions or requests we may have, and their help desk is very efficient in responding when our team needs it. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

I wouldn’t necessarily label them as ‘dislikes’, but there are two features that would improve the overall quality and usage of DocuSketch. One would be the ability to walk through the tour by clicking arrows on the tour itself, instead of clicking of each individual dot on the floorplan (like Google Earth and Matterport). The second thing would be overall picture quality, especially when zooming (resolution could be better, but overall it gives us what we need). Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

DocuSketch is definitely improving documentation and efficiency. Review collected by and hosted on G2.com.

JW
COO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

We’ve been using Docusketch for the past year, and it has truly transformed the way we work.

The training resources and job aids being readily available make onboarding and ongoing learning simple, and the customer service is exceptional—response times are incredibly fast! Having a dedicated team of estimators who understand our territory and adapt to our needs has been invaluable.

Integrating Docusketch into our business has allowed us to scale quickly, enabling our project managers to focus on running jobs and reviewing estimates instead of writing it from scatch. The biggest impact is how using docusketch has allowed us to meet our carrier SLAs, which increases our claim volume.

We couldn’t be happier with the impact Docusketch has had on our success! Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

The accounting part of docusketch can be improved, the spreadsheets are hard to interpret. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

Estimate turnaround time, accurate sketches, and photo documentation. Review collected by and hosted on G2.com.

AS
Field Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

Docusketch helps us in the restoration business capture things that can often go unnoticed and continue to monitor those things throughout our claims process. We can easily add notes associated with areas of concern, track moisture points and monitor content - all through the mobile app. Uploading photos within a claim note is particularly useful as well! Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

I have used both android as well as Apple devices to connect to my Theta device for capturing timelines. I can confidently say that navigating ios is much easier and wish that some flaws were worked out on Android. I often find that when adding a timeline on Android that I constantly have to switch between 5G and my Theta device. I find I am unable to see the location of the tripod in the initial timeline without connecting to wifi / 5 G and then have to then disable wifi and connect to the Theta device to capture the scan. This is something I did not have difficulty doing seamlessly on an apple device.

Overall the pros outweigh the cons. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

Docusketch created a transparency between operations and management for us. It provides a detailed timeframe of each of our claims. Review collected by and hosted on G2.com.

DK
Project Manager/Estimator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

Pre and Post mitigation scan capabilities. The new link feature to be able to reference certain areas of concern in a scope. The customization so you can share certain areas that may only apply to certain trades instead of having to send the whole tour. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

I personally like the old camera function better where you can click the side of the camera when ready instead of the timer... Option for this would be great. Found issues pulling the cubic images and delays on downloading.

I personally liked the ability to go through the tour with the insured or adjuster and control the screen with the previous function as this can sometimes be confusing for someone who hasnt used it before and the ability to walk through the loss virtually and talk it over is great in some scenerios. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

Better documentation, less site visits as the estimator. The ability to review peers projects and help address issues or provide guidance Review collected by and hosted on G2.com.

Dustin F.
DF
Operations Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

We appreciate the speed of the captures and the camera/tripod is easy to move around in tight rooms. The 3D tours DocuSketch creates allow us to scroll around just like we are in the room looking around which allows us to catch all the details we need when writing our estimate. One of the most important features for us is the integration with Xactimate and the fully detailed sketch we receive which saves loads of time for our Estimators. We have used DocuSketch for over a year and are using it on most of our interior projects now. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

The requirement to purchase a camera and tripod vs using a mobile device to capture adds up if you get a set up for multiple Estimators, but it does allow you to capture the images faster and gives a much supperior virtual tour than the other options available with mobile capture. We've had a few minor issues with some projects not syncing with our PSA job management program, but those were corrected when brought up to support. The new version of the 3D tour doesn't have the option to view it full screen when integrated with our PSA program. Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

We can use less Estimators to process more projects with the time that we save using DocuSketch. (among other up to date tools that we use) Review collected by and hosted on G2.com.

CC
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuSketch?

Docusketch has allowed us to operate more efficiently and document our jobs. In the industry we are in, documentation and telling a story is important and we know that Docusketch has helped us with that. Along with that, the customer service that we have recieved throughout has been second to none. Review collected by and hosted on G2.com.

What do you dislike about DocuSketch?

N/A. TOO GOOD OF A PRODUCT AND SERVICE!! Review collected by and hosted on G2.com.

What problems is DocuSketch solving and how is that benefiting you?

Docusketch has eliminated several extra steps for us:

- with the property scan, we have the sketch in a digital format and our office team can implement the sketch right into xact. Before this software, we were hand drawing and then driving it back to the office for the office team to draw it back in xact

- Sometimes when we did hand drawing, we missed mesaurements. Not with docusketch!

- Having docusketch write fire estimates upfront has helped becuase we know how many man hours we have to be profitable on that job

- Docusketch has helped our construction team by writing the estimate and helping us there! Review collected by and hosted on G2.com.