DocuShare
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DocuShare
By Xerox
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DocuShare Reviews & Product Details - Page 8

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DocuShare Overview

Editedit
What is DocuShare?

Easy content management – intuitive, integrated and cloud-enabled. Xerox DocuShare is enterprise content management (ECM) designed with usability, flexibility and convenience in mind. It helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today’s work environment. The latest release of DocuShare features personalized views, few clicks, mobile-friendly web design, application integration and enhanced workflow and lifecycle management.

DocuShare Details
Discussions
DocuShare Community
Languages Supported
German, English, French, Spanish
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Product Description

DocuShare connects diverse users and content with your organization’s systems so employees, customers, constituents, and partners can efficiently access, share and process business critical information.

How do you position yourself against your competitors?

With the amount of information exploding exponentially, and paper use persisting in organizations, we know that customers now put a critical priority on going digital and replacing their paper-based processes. Xerox DocuShare is an enterprise content management platform that enables document management, process automation and paper-to-digital solutions for significant cost savings and greater efficiency. DocuShare meets the requirements of a broad range of customers from SMBs to the global enterprise, and scales to manage high volumes of content securely, whether on-premises or in the cloud. It provides a flexible platform for application development and offers cross-industry and industry solutions to meet specific customer requirements. Xerox DocuShare is available globally, delivering benefits as an ECM platform on its own, and as a next-generation solution for Xerox managed print services customers. Learn more at http://www.xerox.com/ecm.

Seller Details
Seller
Xerox
Year Founded
1906
HQ Location
Norwalk, CT
Twitter
@Xerox
162,623 Twitter followers
LinkedIn® Page
www.linkedin.com
50,811 employees on LinkedIn®
Ownership
NYSE:XRX
Total Revenue (USD mm)
$7,022
MB
Overview Provided by:
Mark Boyt

Recent DocuShare Reviews

Shital M.
SM
Shital M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very nice product"
It's really good platform and efficient to use
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"This was effortless!"
What stands out most about DocuShare is its robust document management capabilities that streamline the way businesses store, organize, and share c...
Read more
Verified User
I
Verified UserMid-Market (51-1000 emp.)
0.5 out of 5
"Nearly a dead product folks!"
Our group bought Docushare from Xerox via a Xerox office equipment vendor introduction. We liked both the MFP and Document Scanner ability to make...
Read more
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DocuShare Media

DocuShare Demo - DocuShare Flex Viewer
DocuShareFlex Viewer-WorkQueue
DocuShare Demo - DocuShare 7
DocuShare 7 Custom Homepage
DocuShare Demo - DocuShare 7
DocuShare 7 Homepage on a tablet
DocuShare Demo - Webforms.00-01-16-18.Still001.png
Webforms Reports
DocuShare Demo - Capture-Scan.jpg
Capture - Scanner Settings
DocuShare Demo - AP.00-00-21-16.Still001.png
AP Active WorkQueue
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Video Reviews

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DocuShare review by Darin W.
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132 DocuShare Reviews

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DocuShare Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DocuShareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuShare?

I really like the compatibility with the servers Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

docushare provides limited support to the older versions. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

increase its support with other product integrations Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

document sharing with the clients achieved by the docushare Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Mining & Metals
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuShare?

Secure Cloud-based Portal and easy to use and manage. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The support team can not resolve an issue effectively Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Our DocuShare is on the production. It is important for us. Review collected by and hosted on G2.com.

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Verified User in Government Relations
UG
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuShare?

Very easy to use and precise and therefore would recommend it. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

none. everything is self explained and i like it. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

create documents and get it processed easily Review collected by and hosted on G2.com.

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Bill B.
BB
Director of Public Works & Operations
Government Relations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about DocuShare?

The search functionality is the greatest part of DocuShare. We have a lot of documents and the range of subject matter is huge so the ability to search on various and multiple options is a great time saver for our staff. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

I like DocuShare Drive however we have been having issues with it especially when using Excel spreadsheets. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

We have been using DocuShare for almost 20 years and the ability to store and retrieve documents in seconds is the greatest benefit that we have realized. As a municipality the wide range of subject matter and information that we deal with on a daily basis makes DocuShare an essential part of everything that we do. Review collected by and hosted on G2.com.

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Response from Lisa Walsh of DocuShare
Editedit

Hi, Bill. Thanks for being a long-time customer! We appreciate you taking the time to submit a review and letting others know the benefits you and your staff have gained with DocuShare. I've let our engineers know that you've had issues with DocuShare Drive, though, so they are looking into it.

We look forward to continuing to make your tasks easier and more efficient.

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Admin Approval Link
Verified User in Research
AR
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about DocuShare?

Easy to navigate, the menus are really easy to find and understand. I am not a regular user and did not get trained "how to", but I have been able to manage the system. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

I am not a regular user, so I really can't comment on this. But as I get to use it more as system admin, I find how it is used. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Records management and training records. They are all in one location, even though it is not the "Official records" we are still able to control and mange the records for the entire group functions. Review collected by and hosted on G2.com.

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Response from Lisa Walsh of DocuShare
Editedit

Location, location, location! Thanks for sharing that DocuShare has enabled you to keep your records in one location and made it easy to navigate, manage and control them all.

We hope you enjoy the other many benefits as you become more familiar with DocuShare.

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Share
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Verified User in Computer Software
IC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about DocuShare?

I'm glad to witness Docushare setting up new benchmarks for the industry.

Many of the projects that I've worked with has Docushare as the system in place for document management! Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

It would be great if we can integrate custom solutions under the umbrella of docushare. From what I've been hearing, the api is very rrstrictive in terms of what sort of customizations it can allow. That is, thinking of it more of a technology rather than a just a product. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Due to a global economy in the technology age, the increase in the employee growth in varied geographical locations means that we have to be more efficient and smart in how we manage their documents and associated metadata. A lot of docushare's customers fmfi d this to be very true. Review collected by and hosted on G2.com.

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Response from Lisa Walsh of DocuShare
Editedit

Thanks for helping us reach those benchmarks. To keep it going, I've passed on your input regarding integrating custom solutions.

If you're not already using Xerox DocuShare Flex, look into it - www.docushare.com/about/flex. It's great for global business and on-the-go employees.

Helpful?
Share
Admin Approval Link
Verified User in Research
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DocuShare?

Team collaboration, document storage, task management and workflow management. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Deleting a document or file is not easy. I wish they could be deleted by simply clicking delete. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

It is a heat tool for document management and ease of retrieval. Also great for collaboration . Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Manage Workflow between departments and work groups Review collected by and hosted on G2.com.

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Response from Lisa Walsh of DocuShare
Editedit

Hi. Thanks for your review. We appreciate any and all feedback as we're always looking to improve our product.

Helpful?
Share
Admin Approval Link
TL
ERP Team Lead
Plastics
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DocuShare?

Xerox's DocuShare support team has been outstanding. We've used them to build us custom workflow routings, reducing the amount of time it takes the users to create the routings as opposed to creating the workflows from scratch using the native ad-hoc routings. Steps in the custom routings are based on groups tied to Active Directory so the code does not need to be updated as people come and go from positions in the company. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The database structure is difficult to try to understand. This makes trying to build reports against the system cumbersome, though Xerox will build queries into the system as a paid customization. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

DocuShare has been a great product for us for over a decade. In our environment, it has been very 'hands-off' administratively over the years. As would be the case for document control in most if not all manufacturing companies, the drivers and owners of the system are the quality department. They have far more work than the IS department, but that's based upon the work of managing the content - the burden of QA would be there in any document control system. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

As you would imagine - DocuShare is our document control system. It allows us to easily prove that we indeed do have that control during audits. We can set the auditing to be extremely verbose, giving the ability to provide traceability on any document or user. Review collected by and hosted on G2.com.

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Todd T.
TT
IT Admin
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about DocuShare?

The uptime for the product is very good. Very seldom do we have to reboot the in-house DocuShare server. We also like DocuShare Drive client on the workstation. Our users like the ability to edit files and their location on the fly instead of signing into the GUI Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The necessity to have a SmartDocTravel server in order to be the go between the Xerox MFP and the DocuShare server. Should be able to do all of this with one server. Maybe the new version has this capability but I just don't know at this time. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

If you are thinking about purchasing DocuShare I would compare it to other products such as Toshiba's Docuware. We recently had a demonstration and I have to say it has more functions like the Print directly to the Toshiba printer which in turn will file it electronically without ever having to scan the document. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Electronic Document Storage. Easy to drill down and find archive documents via the text search function. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Education Management
CE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about DocuShare?

What I like the best about DocuShare is the simple folder structure. This helps with the organization of documents. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

When using the Desktop client on Windows you are not able to include any of the custom metadata properties defined for a folder or document type. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

Before implementing DocuShare ensure that you have completed a thorough fit-gap excercise and sent multiple staff memmbers on training. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

We have been able to store invoices and receipts via OCR scanning with DocuShare. This has minimized the need for physical storage of paper documents. Review collected by and hosted on G2.com.

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Response from Lisa Walsh of DocuShare
Editedit

Hello. Thank you for your review. We hope you and your team have successfully finished training and realized even more ways besides scanning that DocuShare helps save on storage, time and money.

Helpful?
Share
Admin Approval Link

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