DocuShare Reviews & Product Details - Page 13

We chose Docushare as our content management system for several reasons including, web based interface (no client required though one is available), robust search engine and price point. With Docushare we have completely eliminated internal and external (IronMountain) storage needs. It also speeds up the document retrieval process for departments like AP and AR. Previously a request from a client or supplier would necessitate a trip to the filing cabinet or internal storage facility. These delays have been eliminated by the search function which allows the user to retrieve a document based on a keyword, invoice number for example. Our centralized AP function generated on average a bankers box of invoices per week. Now they all go into Docushare automatically through the use of a bolt-on called Smart Document Travel. Believe it or not the implementation removed a physical safety hazard by eliminating the flow of 110 pound Banker's Boxes to and from the internal storage facility. Review collected by and hosted on G2.com.

The built-in work flow system leaves something to be desired. Though you can set up and save work flows for reuse, the flows themselves lack the ability to return a document to the previous step or originator. That is, the person approving the document can reject it, but in order to correct it and reissue you need to create a new flow or add to the existing. Xerox does have a more robust work flow system but we found it overkill for our purposes. Review collected by and hosted on G2.com.

Our group bought Docushare from Xerox via a Xerox office equipment vendor introduction. We liked both the MFP and Document Scanner ability to make our office enterprise paperless and office workflow streamlined. The system had a nice, visual interface for document delivery at client desktop, and the web portal looked very service-able and sharp. The montlhy cost our Xerox supplier came up with was just managable on our current business lease, so we pushed forward with it. Review collected by and hosted on G2.com.

Well, now we dislike the entire system. Workflow designs we implement with the Xerox tech and guides rarely work long-term if at all. The web portal has a headache with each new version of I.E. so we switched to Chrome, but that presents other issues. The system does not have a good content search engine, and they want nearly six figures to put in a good one for the enterprise system, and the foldering/archive setup, now that we've seen other good ECM systems in the field and at tradeshows, makes our system look pretty bad by comparison.

Recently, we got a breakdown of our business lease. Turned out this Xerox supplier had kept us on an unusually high monthly pay rate, even though all of our copier and printer rates had decreased by about 60% !! They moved in the Docushare cost to maintain the high monthly cost we were paying, and this thing is super expensive for an ECM system that does not work half of the time, and has shallow, if any, support when you need it!

The storage is not well-managed when you get into the 3-figure gigabyte count, and they keep on on these awful Documate scanners, which are not even made by Xerox, as they'd like you to think, but by a company out of Japan called Mashuscita. I mean they can scan, but I put one up against both a Fujitsu and a Kodak, and my Documate came in dead last in performance, just like our MFP devices, WHICH, I found out, once we get our scanning on track someday, we can reduce by about 80% across our company offices, because when it is all scanned, you don't need that hardware anymore! Maybe that is why they keep Docushare malfunctioning, because you won't need any Xerox hardware anymore if their software worked right, or well or something better than what we have now. Review collected by and hosted on G2.com.

Docushare was very user friendly, as long as the user has a logical idea of how to set up the database. Any user needs to keep in mind it is a database. Review collected by and hosted on G2.com.

I really do not recall many dislikes of using Docushare. It is very similar to an electric filing system I use currently at my present job. Review collected by and hosted on G2.com.

It's ease of programming and use. It makes business life so much easier. Review collected by and hosted on G2.com.

It could have better search capabilities but I rarely had any issues with it, at all. Review collected by and hosted on G2.com.

A mature system with many functions for our daily operations. The Integration with Outlook makes it easier for our users to move emails over. The Desktop client is also very easy to use. Review collected by and hosted on G2.com.

The Outlook Add-in is pretty slow in usage especially when you are moving many emails. The initial handshaking takes a long time. It is not intuitive to process the emails failed to move. Review collected by and hosted on G2.com.

I love the ease and convenience of being able to digitally store and find my documents later. It's saved us so much time, effort, and storage space now having to hold onto the hard copies. Review collected by and hosted on G2.com.

I really cannot think of any dislikes at this time. Review collected by and hosted on G2.com.

Docushare is very flexible in how you enter data. Scanning old documents into the system was easy and very cost effective. The search capabilities are excellent. When I first brought this system in over 10 years ago, it was new to everyone. However it soon became document central at the Clearwater Honeywell location. Review collected by and hosted on G2.com.

The training of how to best utilize the system was lacking. In retrospect, I would have required more understanding of what Docushare offered in cataloging documents. Most people generally set up a new system similar to what they are use to and this is not always the correct way or the best way to benefit from a new system. Review collected by and hosted on G2.com.

Simplistic interface, yet robust in what it can do. The files that can be shared appears to be virtually limitless in both type and size. Review collected by and hosted on G2.com.

Not as slick looking or robust as similar tools. This is not necessarily a bad thing (doesn't bother me personally), but may turn off more formal IT shops who prefer a more professional looking tool. Review collected by and hosted on G2.com.

It was one hot spot for all users irrespective of their departments. It reduced need of so many shared drives. Review collected by and hosted on G2.com.

it was all good except general some downtimes of servers. Review collected by and hosted on G2.com.

Easy to search and retrieve all types of important documents in a blink time. Review collected by and hosted on G2.com.

Document type extension search is little bit time consuming. Review collected by and hosted on G2.com.