20 Discern Reviews
Overall Review Sentiment for Discern
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Product itself: all the right dashboards for Exec to track activity & sales leaders to drive their teams based on data > a lot of knowledge/ intelligence has been put in the product & it's way better than building reports from scratch
Speed of installation: within 2 weeks, you can already get great insights
Customer service: all requests are answered so fast! Review collected by and hosted on G2.com.
Not much.
I'm guessing we can get constraints at some point if we want to go deeper in data analysis/ cross different data sources, but so far, Discern product has evolved quicker than our needs (and team is so agile they handled things quickly if there is a real evolution need) Review collected by and hosted on G2.com.
The insights which i get with the help of their analytics which drive important decisions. Review collected by and hosted on G2.com.
The UI can become better. It needs to have a look by their product team. Review collected by and hosted on G2.com.
Discern is a very useful tool and easy to use!!
People are very available to help you and to answer all your questions.
It allows good visualization of your data.
I recommend it! Review collected by and hosted on G2.com.
What can be less easy is that we cannot do change ourselves.
We have to ask for every change.
The Discern Marketing part seems to be less accurate for us but maybe in the future! Review collected by and hosted on G2.com.
Salesforce out-of-the-box reports and dashboards are clunky and hard to manage. Tableau needs a lot of configuration to get me the charts and graphs I really want. Discern gives me all the charts and graphs, and all the data, that our sales leaders and I need to manage our business, without having to build everything ourselves in Tableau. With very minimal configuration, I can see a holistic view of our pipeline, forecast and rep productivity for the first time.
Beyond just getting all the data I want, their predictive analytics are insanely good. For example, within a week of the start of Q2, Discern was within $10K of where we ended the quarter. By day 10, it was exactly on target. Unreal. We now use the Opportunity Score predictions it produces as one of our key metrics to measure pipeline hygiene. Review collected by and hosted on G2.com.
Administrative tools and ability to edit some things more on our end would be helpful I suppose, but honestly the Discern team is so responsive and agile it's a non-issue. Review collected by and hosted on G2.com.
Discern team is always available for adaptation and so quick to solve our problem, it feels like they are only working for us despite having already great clients. Review collected by and hosted on G2.com.
I don't have anything that I dislike so far except that g2 forces me to enter the right number of caracter in this box. So here I am writing this long message for nothing Review collected by and hosted on G2.com.
So far so good. The tool does what it's supposed to. It connects to SaaS configured SFDC instances and the CS team gets you up and running very quickly. Within one month of launch, we are already centering ELT conversations around the tool. New functionality appears frequently and is on-the-mark. Review collected by and hosted on G2.com.
No real dislikes. Any minor nits are addressed quickly by the team and improved promptly. Review collected by and hosted on G2.com.
Seamless analytics of sales pipelines, bookings, marketing, and financial metrics for SaaS companies. Review collected by and hosted on G2.com.
Hard to keep up with the pace of upgrades to the platform, though the Discern.io team communicates the changes effectively and offers walk-throughs. Review collected by and hosted on G2.com.
The increasing forecasting analytics is amazing. Collaboration on specific analytics benefits the team's visibility to performance. Review collected by and hosted on G2.com.
None of which I can think of right now. Review collected by and hosted on G2.com.
