Dialpad Support
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4.4 out of 5 stars
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Dialpad Support Reviews & Product Details - Page 28

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Dialpad Support Overview

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What is Dialpad Support?

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surface the right answers with Ai Agent Assist - Automate guidance with Real-Time Assist Cards - Make notes obsolete with Ai Recaps automated meeting summaries - Quickly identify intent with Ai Call Purpose - Monitor customer delight with Ai CSAT - Enhance quality assurance and keep a virtual eye on customer sentiment with Ai Scorecards - See all performance metrics at-a-glance with the improved Ai Coaching Hub

Dialpad Support Details
Product Website
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Languages Supported
English
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Ai Voice and Ai Messaging can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.

Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Olivia C.
OC
Overview Provided by:
Olivia Cheung

Recent Dialpad Support Reviews

CK
Cade K.Small-Business (50 or fewer emp.)
4.5 out of 5
"A new and better way to manage calls"
We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and cont...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great response time and support team with detailed experience onboarding all types of clients."
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad support was very responsive"
Your problem will be resolved right away, very easy to connect.
Read more

Dialpad Support Pricing

Business
$15.00
1 Organizer Month
Most Popular
Free Trial
0 Custom Custom
Free
Free Trial
1 Organizer Month
Standard
$15.00
1 User Month
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Dialpad Support Media

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Video Reviews

Review by Dee J.
Dialpad Support review by Dee J.
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Dialpad is quick, Efficient and Extremely easy to use.
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277 Dialpad Support Reviews

4.4 out of 5
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277 Dialpad Support Reviews
4.4 out of 5
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4.4 out of 5
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Dialpad Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

The accessibility I have to my voicemail and the user-friendly Dialpad Contact Center. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

There is nothing I dislike about it. Overall, it's wonderful. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I have not experienced any problems with Dialpad Contact Center. Review collected by and hosted on G2.com.

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Bryce M.
BM
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

I like having everything I need in one area Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

It is difficult to do conference calls and calls often drop when doing a conference call. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

They have a help bar in the app that really helps when confused Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Support?

It's easy to record calls to review later on. Never had any connectivity issues with anyone I'm talking to. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Not much to dislike on Dialpad to be honest. It's very easy to use. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I'm easily able to chat with anyone I schedule demos with or with following-up with current clients. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

Easy to use, user friendly, sound quality is good Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes the service cuts off and international calling is not great Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

It is very user friendly Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Having multiple users and being able to communicate Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Support?

I like that Dialpad provides me with a direct line along with a pool line for our incoming customer calls Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I dislike the most recent update because it seems to be damaging the desktop app Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Keep up the awesome support! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dialpad support is there when we need them and quick to answer questions Review collected by and hosted on G2.com.

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Verified User in Machinery
UM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Support?

I love the HubSpot integration and the easily searchable history/notes. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Every once in a while it will glitch, but it is usually resolved quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

They are quick to help when you need it. They will investigate your issues thoroughly. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

No current problems. Their support team is quick to help. Review collected by and hosted on G2.com.

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Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dialpad Support?

It is easy to use when it is working. You can text or call from your computer making things work faster. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

It is always down and has a lot of glitches. The company has to send out "working on dialpad issues" frequently Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Work out the glitches. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Quick and easy communication Review collected by and hosted on G2.com.

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