Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
277 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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Dialpad Support is very quick to respond to issues and are very active and engaged in helping to find a solution as quickly as possible. I've had nothing but swift and pleasant experiences when contacting them. As for the service itself, it has mostly been a flawless experience. I've used other VoIP services in the past that have had many frustrating issues that I haven't seen present while using Dialpad. Review collected by and hosted on G2.com.
Thus far, I haven't found anything that I particularly dislike with Dialpad Support. The issues that I've experienced with Dialpad have been a few hiccups related to using their service, but never with their Support Team. The few issues I've personally experienced with the service itself have been a handful of call quality issues and minor lapses in integration with other services. Review collected by and hosted on G2.com.
I am a true fan of Dialpad. I love that fact that when I click on a phone number anywhere my dialpad makes that call. It makes things so much easier for me! I can also record my calls so that when I email the customer I can review what needs to be said. Review collected by and hosted on G2.com.
At times my area has bad wifi issues what adds un-wanted noises to my call, but I simple hang up and re-start the call. Review collected by and hosted on G2.com.
Dialpad Contact Center is an extension of our inbound lead generation campaign. It is packed with many useful functionalities that improve the touches we have with out customers. Fixed call routing, round robin, customer profiles, analytics, and many other useful features help us to make each customer interaction a resounding success. Review collected by and hosted on G2.com.
Dialpad sometimes feel clunky on a less specced out PC. There also was a version which was prone to constant crashing, however, these are not deal breakers, we still extract maximum utility from the solution. Review collected by and hosted on G2.com.
You get solutions. Every time. No time wasting, just the facts and an answer. If you get on the phone with a representative, expect your call to be no longer than 10-15 minutes. They have a positive and forward thinking mentality, while solving problems in an efficient way. Review collected by and hosted on G2.com.
Nothing bad to say about the Contact Center. They have the formula locked in pretty well. Review collected by and hosted on G2.com.
I love the ability to be able to take calls everywhere! Such a lifesaver during this pandemic! Review collected by and hosted on G2.com.
Sometimes it is a little glitchy and freezes. Review collected by and hosted on G2.com.
The voice intelligence feature is great! I also love being able to use it from my phone and my computer. Review collected by and hosted on G2.com.
The transfer call system could use some improvement. Sometimes, when a person in my company hungs up a call, the call will be directed to my department and immediately appear as missed, since the client on the other end hangs up right after the other person they were speaking with. Review collected by and hosted on G2.com.
The different departments that we can sort our calls into, and the fact that I can go on Do Not Disturb in these departments while still being available for general calls. Review collected by and hosted on G2.com.
Occassionally dropped calls while transferring, or when department calls don't reach my phone and go to voicemail instead. Review collected by and hosted on G2.com.
How easy it is to get ahold of a support agent when I have an issue Review collected by and hosted on G2.com.
Some of the times you get scripted responses instead of real troubleshooting Review collected by and hosted on G2.com.
I like how easily is was to transition from a landline system to an internet based system. It's so much easier to respond to crews personally and update station managers and dispatchers in a group chat. Review collected by and hosted on G2.com.
Sometimes my calls drop, or goes automatically on default mode and I can't hear my phone ring. Sometimes I click to answer the phone and it puts me on off duty. Those are the only glitches so far but, overall I love the online system. Review collected by and hosted on G2.com.
