Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
277 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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mostly that the tool is integrated with dialpad so I can use it without having to switch back and forth that that it's still separate from my personal contacts. Review collected by and hosted on G2.com.
Nothing really so far. It's a straight forward basic tool Review collected by and hosted on G2.com.
I like being able to drop in and listen to live calls. Listening and reviewing my CSR calls helps our company get stronger and more proficient at offering the best customer service. Review collected by and hosted on G2.com.
This is the first software of this type I've used. I don't have anything to compare it to. I can't at this time think of anything I would change. Review collected by and hosted on G2.com.
Dialpad is extremely easy to use. It works well, very user friendly. Review collected by and hosted on G2.com.
Sometimes it goes slow. The voice-to-text also doesn't always translate correctly. Review collected by and hosted on G2.com.
I love how easy it is to use! I use this all day at work, and it's great! Also love the text feature. Review collected by and hosted on G2.com.
It works great on the computer, but the transfer process on the phone fails often, but other than that it's great! Review collected by and hosted on G2.com.
By providing a secure, holistic, user friendly, VOIP platform - we were able to transfer from hardwire desk phones to soft phones easily and gain user adoption extremely quickly.
It has great analytics, ability to record calls, ability to live coach and listen, AND the AI functionality to see call transcripts in real time is super cool. You can set calling cards to remind your sales staff of certain points to touch simply by a Keyword being said in their conversation.
Anytime we've needed Dialpad support they've been quick to respond, friendly, and execute our requests in a timely manner. Review collected by and hosted on G2.com.
Can't think of anything. The online resource centre walks through videos of how to do everything, and can be used by anyone to answer any questions. Overall Great Platform!
The only thing I wish they added was Mass-Texting from Short-codes - we use a separate provider for this feature but once that is all rolled into Dialpad, it will be a one-stop-shop for all of our customer communication needs. Review collected by and hosted on G2.com.
I love how easy and quick it is to set up a call center and at the same time make edits to a call center when needed. When a world event happens and the sales/customer service team wants to implement a new routing strategy, or new messages, I can get it set up in under 20 minutes. Review collected by and hosted on G2.com.
It is very nice to have the ability to just record a new message prompt in their admin portal, but you are unable to download it after to use in other locations if needed. Just a minor pain, but, can be solved by just recording it on the computer first. It would also be nice to have some deeper integrations with CRM platforms so that when a caller calls in, it can go pull up their information and make some routing decisions based on that. Review collected by and hosted on G2.com.
I've used many different systems from Jive to 8x8. This is by far the most intuitive from both the admin and rep side. Very easy to add/remove agents from queues. The weight system for determining which agent has higher priority is awesome. Support is very quick to respond, unlike most - they have a live chat where you can ask questions. The analytics system is robust with many different filters to use. Calls aren't only recorded but they have a nifty voice transcription which is awesome for reviewing calls quickly (the transcription isn't 100% accurate - however you can easily follow on what they meant to say). Review collected by and hosted on G2.com.
Some extra functionality could be better with viewing the real-time dashboard. While you can see whose on a call, whose available and who is not; you can't see what call center queue they are currently on.
By default agents can pick and choose queues to put themselves in "Dnd" i.e. they can be "available" to take calls but be off in certain queues. There should be an option to turn this off. Review collected by and hosted on G2.com.
