Dialpad Support
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Dialpad Support
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4.4 out of 5 stars
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Dialpad Support Reviews & Product Details - Page 24

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Dialpad Support Overview

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What is Dialpad Support?

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surface the right answers with Ai Agent Assist - Automate guidance with Real-Time Assist Cards - Make notes obsolete with Ai Recaps automated meeting summaries - Quickly identify intent with Ai Call Purpose - Monitor customer delight with Ai CSAT - Enhance quality assurance and keep a virtual eye on customer sentiment with Ai Scorecards - See all performance metrics at-a-glance with the improved Ai Coaching Hub

Dialpad Support Details
Product Website
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Languages Supported
English
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Ai Voice and Ai Messaging can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.

Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Olivia C.
OC
Overview Provided by:
Olivia Cheung

Recent Dialpad Support Reviews

CK
Cade K.Small-Business (50 or fewer emp.)
4.5 out of 5
"A new and better way to manage calls"
We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and cont...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great response time and support team with detailed experience onboarding all types of clients."
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad support was very responsive"
Your problem will be resolved right away, very easy to connect.
Read more

Dialpad Support Pricing

Business
$15.00
1 Organizer Month
Most Popular
Free Trial
0 Custom Custom
Free
Free Trial
1 Organizer Month
Standard
$15.00
1 User Month
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Dialpad Support Media

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Video Reviews

Review by Dee J.
Dialpad Support review by Dee J.
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Dialpad is quick, Efficient and Extremely easy to use.
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277 Dialpad Support Reviews

4.4 out of 5
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277 Dialpad Support Reviews
4.4 out of 5
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4.4 out of 5
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Dialpad Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

Easy to use and read. Dialpad works great with my Bose Bluetooth headset. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes the call quality isn't the greatest but when using any VoIP system this happens Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dialpad allows us to have multiple sections within it to review call data. Review collected by and hosted on G2.com.

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Dee J.
DJ
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )
Dialpad Support
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Verified User in Accounting
AA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

swapping statuses from the menu and the contact list Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

i dislike the crashes and also some numbers cant get reached Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

i use it for customer support and disaptch Review collected by and hosted on G2.com.

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Verified User in Government Administration
UG
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

It is very intuitive and easy to use. I like the call dictation, the ability to place a call directly from Dialpad without opening another browser, and the dashboard stats. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Without having a unique/direct extension it is hard to tell who to route a call to based on the voicemail message. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

The ability to place calls, sent text messages and receive voicemails all in one system. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

The convenience and ease of use. No problem in implementing Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

No dark mode! The app is always changing Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

A call center on the go! the ability to forward calls to your personal device Review collected by and hosted on G2.com.

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Verified User in Public Safety
UP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

How smooth the ssytems works, it's flawless. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

So far nothing, it's been awesome and problem free! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

No problems at all, Just being able to hear customers clearly. Review collected by and hosted on G2.com.

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Joe L.
JL
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

Dialpad Support is very easy to setup, use, and administer. Its capabilities with Voice Intelligence, ability to send/receive text messages from call centers, and mobility set us apart from our competition supporting our desire to provide world class service. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

No service & application is perfect; and as much as I like Dialpad I do have a few dislikes. Specifically, its ability to export reports. Dialpad has a great analytics dashboard; but if you want to export it to show to the executive team...you have to either take screenshots or export it to a CSV and then build the dashboard again in Excel. What is great though is Dialpad is listening and taking this feedback. They have made many improvements with their analytics capabilities and I know they will continue to improve. So this dislike is only temporary... Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

My company is global, using Dialpad Support has allowed my organization to use 1 phone system to bring us all together. With all of Dialpad's capabilities & features, we can deliver exceptional service to our global customers from our global team. Review collected by and hosted on G2.com.

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Verified User in Computer Hardware
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

I appreciate the ease of use in communicating with co-workers. It's helps keep communication efficient. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I find Dialpad easy to use, and have no problems with it currently. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I work on a fully virtual team, and being able to communicate with my teammates at a moment's notice is invaluable. Review collected by and hosted on G2.com.

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Verified User in Online Media
AO
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

The UI and overall easy-to-use admin dashboard Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

some reporting challenges here and there Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Integration with SFDC and overall realiability Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
CB
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

I like that it shows you the dialog when speaking. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

That sometimes it doesn't ring & puts you off duty. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Love that we can read the dialog & save the numbers Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

The benefit it has is that it shows us the hold queue calls. Review collected by and hosted on G2.com.

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