Dialpad Support
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Dialpad Support
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4.4 out of 5 stars
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Dialpad Support Reviews & Product Details - Page 23

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Dialpad Support Overview

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What is Dialpad Support?

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surface the right answers with Ai Agent Assist - Automate guidance with Real-Time Assist Cards - Make notes obsolete with Ai Recaps automated meeting summaries - Quickly identify intent with Ai Call Purpose - Monitor customer delight with Ai CSAT - Enhance quality assurance and keep a virtual eye on customer sentiment with Ai Scorecards - See all performance metrics at-a-glance with the improved Ai Coaching Hub

Dialpad Support Details
Product Website
Discussions
Languages Supported
English
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Ai Voice and Ai Messaging can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.

Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Olivia C.
OC
Overview Provided by:
Olivia Cheung

Recent Dialpad Support Reviews

CK
Cade K.Small-Business (50 or fewer emp.)
4.5 out of 5
"A new and better way to manage calls"
We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and cont...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great response time and support team with detailed experience onboarding all types of clients."
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad support was very responsive"
Your problem will be resolved right away, very easy to connect.
Read more

Dialpad Support Pricing

Business
$15.00
1 Organizer Month
Most Popular
Free Trial
0 Custom Custom
Free
Free Trial
1 Organizer Month
Standard
$15.00
1 User Month
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Dialpad Support Media

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Video Reviews

Review by Dee J.
Dialpad Support review by Dee J.
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Dialpad is quick, Efficient and Extremely easy to use.
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277 Dialpad Support Reviews

4.4 out of 5
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277 Dialpad Support Reviews
4.4 out of 5
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4.4 out of 5
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Dialpad Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Dialpad Support?

- Quick and simple to implement and have available for users to use

- Easy to integrate with other products like Zendesk

- Easy to set up call centers

- Coaching groups

- Voice intelligence and real-time transcriptions

- Robust reporting and analytics

- Good third party integrations

- Good call quality and HD calling available

- Excellent in-app support Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

-cost is high

- User management is a bit problematic

- Limitations with departments compared to call centers Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

I recommend Dialpad Contact Center to any organization that wants a tool that is robust yet easy to use with modern features and continuous improvement with the product. I cannot recommend this product enough, an excellent product! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Having a remote web-based call center that can be used to serve customers and create tickets within Zendesk. Being able to receive calls via the web from anywhere in the world in order to provide good support to our customers. Review collected by and hosted on G2.com.

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Verified User in Warehousing
AW
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

That if you forget the conversation it has a way to review for the information Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes it may have a bad connection but it rare Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

You can see missed calls and voicemails left to be able to be proactive to get back in touch with whoever did not reach you at the moment they tried to call or message Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The customer supports great and instant resolutions provided. The daipad is fast and efficient for contact centers during these pandemic.No bugs found .. thank you dialpad Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Found nothing to dislike, But can add more feathers for live monitoring option like live screen viewer and call barging with agents. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Nothing Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
What do you like best about Dialpad Support?

The interface and simplicity. Very accurate voice to text transcription. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

The delay when speaking with international customers. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

you could log in from your mobile device. i love the full acess. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

the app it goes slow from time to time only thing. i love to see this improved Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

i would recommend dail to others in my field of work. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

im connecting to my cutomers faster and easy. im looking forward to working with dailpad more. Review collected by and hosted on G2.com.

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Alicia G.
AG
Customer Service Rep
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Dialpad Support?

I love the fact that I can text while speaking with clients. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Calls are sometimes dropped when working from home. But overall I love it dialpad. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

It's a great attribute to add to your company Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

When issues arise I contact our IT department for assistance. Review collected by and hosted on G2.com.

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Betsy U.
BU
Customer Service Rep
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

I like how it opens up into a large window, with clearly labeled options. I find it very easy to use because the font and icons are clear. It's organized well. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I had a little trouble figuring out how to mark myself as unavailable. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Much easier to use than other phone systems. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I like how the voicemails are shown in text format so I can scan it briefly before listening. This saves me a little time because I can prioritize my tasks. I also like how it's easy to merge two calls together. This makes working remotely easier. Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

Ease of use, multiple lines and users, and no issues with any calls. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Nothing at this time, everything works smoothly Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Great system, will work for all your business needs! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Benefits are the ability to have multiple lines, and ease of use for calls and texting no matter if mobile or on the desktop Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

The best part is that everything is cloud-based, the app on desktop is great and everything is perfectly in sync on all platforms. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Somewhat cluttered and not always easy to find what im looking for. Can't set an outbound number by default (That may have been changed in a recent update) Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I did not have a number for my business. Dialpad helped me get a number so that my client could have a concise way to contact me through call or text Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

messaging between co workers and simple contacts Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

the glitches within the program that kick you off of the program for no reason Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

It is nice to have everyone within one contact center that we just have to click a name to dial Review collected by and hosted on G2.com.

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