Dialpad Support Reviews & Product Details - Page 22

What I like best is the ability to make inbound/outbound phone calls. Review collected by and hosted on G2.com.

Dialpad is an awesome service. I have zero negative issues with this! Review collected by and hosted on G2.com.

Being able to call anywhere and from whatever number I choose, can be a general call or one from the call center if I am unavailable for a call back! Review collected by and hosted on G2.com.

On voicemail, there is no way to mark them as unread, and no idea who opened it. That is my only issue Review collected by and hosted on G2.com.

The app is easy to use, track calls, and easy to help clients get in contact with the business, the mobile cell phone application is a great asset as well as you can take it on the go and use it from anywhere specially this year with alot of people working from home makes it easy and convenient. Review collected by and hosted on G2.com.

Some technical issues that need to be solved, such as calls dropping, or the app freezing. Review collected by and hosted on G2.com.

I love how dp has improved my team's ability to receive calls, go back and listen to them or have the transcriptions for them Review collected by and hosted on G2.com.

I dislike that there is no prompt to write notes on dp mobile Review collected by and hosted on G2.com.

able to see calls next and break down groups Review collected by and hosted on G2.com.

troubleshooting, site always down and bugs Review collected by and hosted on G2.com.

I enjoy the ability to browse through past conversations. Review collected by and hosted on G2.com.

I dislike having to reset the app everydceay. Review collected by and hosted on G2.com.

I love the way the Analytics is set up, its easy for me to get the data out Review collected by and hosted on G2.com.

There is nothing to dislike in dialpad, as it is really awesome Review collected by and hosted on G2.com.

The amazing this about the product is its ease of use as well as the User interface is simply amazing. Review collected by and hosted on G2.com.

Sometimes it doe not work but that is due to the internet connect I believe. Review collected by and hosted on G2.com.

Dialpad Contact Center has a chat feature that is very helpful, especially when I was busy with other tasks. I was also able to print out the chat transcript, which was a great perk. In case I forgot a step, I would be able to refer back to the chat transcript. I spoke with Jen and she was able to help guide me in the right direction. The Analytics feature on the Dialpad website is something which I just started paying attention to. It is so helpful and informative to be able to see my call history over certain periods of time. I was especially intrigued with the 365-day call history. I really didn't realize how often I've spent on the phone in the past year! Review collected by and hosted on G2.com.

I think one of the downsides of Dialpad is the fact that they have so many product offerings that it is easy to not fully utilize everything. I feel there are certain features I have not even explored. Review collected by and hosted on G2.com.

Makes it very easy to be mobile, good reporting too. Review collected by and hosted on G2.com.

company seems to be growing, im on my 3rd acct manager and its only year 2 for me Review collected by and hosted on G2.com.