Dialpad Support
Editedit
Dialpad Support
By Dialpad
Show rating breakdown
4.4 out of 5 stars
See all 277 Dialpad Support reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Dialpad Support.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Dialpad Support
Optimized for quick response

Dialpad Support Reviews & Product Details - Page 21

Editadmin

Dialpad Support Overview

Editedit
What is Dialpad Support?

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surface the right answers with Ai Agent Assist - Automate guidance with Real-Time Assist Cards - Make notes obsolete with Ai Recaps automated meeting summaries - Quickly identify intent with Ai Call Purpose - Monitor customer delight with Ai CSAT - Enhance quality assurance and keep a virtual eye on customer sentiment with Ai Scorecards - See all performance metrics at-a-glance with the improved Ai Coaching Hub

Dialpad Support Details
Product Website
Discussions
Languages Supported
English
Show LessShow More
Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Ai Voice and Ai Messaging can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.

Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Olivia C.
OC
Overview Provided by:
Olivia Cheung

Recent Dialpad Support Reviews

CK
Cade K.Small-Business (50 or fewer emp.)
4.5 out of 5
"A new and better way to manage calls"
We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and cont...
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great response time and support team with detailed experience onboarding all types of clients."
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad support was very responsive"
Your problem will be resolved right away, very easy to connect.
Read more

Dialpad Support Pricing

Business
$15.00
1 Organizer Month
Most Popular
Free Trial
0 Custom Custom
Free
Free Trial
1 Organizer Month
Standard
$15.00
1 User Month
See all 6 Dialpad Support pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Dialpad Support Media

Play Dialpad Support Video
Play Dialpad Support Video
Play Dialpad Support Video
Play Dialpad Support Video
Play Dialpad Support Video
Editedit

Official Downloads

Answer a few questions to help the Dialpad Support community
Have you used Dialpad Support before?
Yes

Video Reviews

Review by Dee J.
Dialpad Support review by Dee J.
Play Dialpad Support review by Dee J.
Dialpad is quick, Efficient and Extremely easy to use.
See all video reviews

277 Dialpad Support Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
277 Dialpad Support Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
277 Dialpad Support Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

Dialpad Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Mental Health Care
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )
What do you like best about Dialpad Support?

DP gives me a headache daily. I dont like anything about it Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes when I attempt to go to unavailable status it doesn't and I run into potentially missing a call and could get written up for that Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Audio gets lost sometimes and the caller cant hear me Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
George D.
GD
Tech Support
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

You can use it on any browser and any device. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

It does not work very well if you connect via wifi. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

None Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

None Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Khaled R.
KR
MIS Manager & Software Product Owner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Support?

Easy to Maintain

Easy to Configure

Easy Integration Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Customer Service

Reports/Analytics not straight forward Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

Don't rely a lot on the Customer Service team, apart from the CSMs the regular CS Employees aren't helpful and mostly lack critical information, and don't spend much time to appropriately investigate your issues.

However the system is easy to manage, and almost has all the features you'd need for a Small/Medium business. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Allow our customers to efficiently reach us

Ability to track cs employee performance and opportunities

Full Control over our IVR structure and features Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Carlton W.
CW
Dispatcher
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

Its very easy to use. Makes it easy to communicate with coworkers in different locations. I like that I can go back over the transcript of a call or listen to the recording of a certain call to help me be more accurate with my clients needs. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

The transcript interprets words incorrectly. Sometime it shows me as missed call but never rang in my headphone. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Communication between different locations is easier. Easy to follow up on situations with the transcript or recording review option. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Construction
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

One of the best things about Dialpad is being able to look back at conversations. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

One of the disadvantages is that the translating is not the best. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

No recommendations at this time. Thank you! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

We are able to solve issues with customers with better insight since we have the ability to pull up previous conversations. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Dialpad Support?

The ability to integrate with other apps (i.e. ZenDesk) makes a huge difference in my day-to-day. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I wish DialPad had the ability to add more than one person to a call from the same user rather than adding them via a "daisy-chain." Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Support:

If you need call software that's easy to use and integrates well with ZenDesk, DialPad is a great option. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

We use DialPad to answer calls from clients. The ZenDesk integration means we are much more efficient at creating records of their calls and can assist more clients. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Transportation/Trucking/Railroad
AT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Dialpad Support?

The service that DialPad offer is wonderful for business. Especially, during this Pandemic and most businesses working from home. It is absolutely necessary to have reliable phone service. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Make a friendlier interface for users when first using this service. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

DialPad help to resolve the problem that business operates from home Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dialpad Support?

I love that dial pad has a transcript option that you can use throughout your calls if you misheard anything. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

There's nothing I dislike about dial pad so far! Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Dial pad allows me to answer calls efficiently to help our customers needs Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dialpad Support?

It easy to operate, it has good quality sound. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

What I don't like about it is when it stalls (glitches), the information doesn't populate fully, and it does hang up on customers. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

We're solving customers sales issues, and the benefit are that we're able to process them correct. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Dialpad Support?

GUI is user-friendly, easy for people that aren't tech-savvy to navigate Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

admin tools could be better integrated to the app if one chooses to only use the app Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

it's easier to answer calls from multiple companies through one app Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Dialpad Support Comparisons

Compare Connect vs. Dialpad Support
Compare Connect vs. Dialpad Support
Dialpad SupportVSConnect
Compare Talkdesk vs. Dialpad Support
Compare Talkdesk vs. Dialpad Support
Dialpad SupportVSTalkdesk
Compare NICE CXone Mpower vs. Dialpad Support
Compare NICE CXone Mpower vs. Dialpad Support
Dialpad SupportVSNICE CXone Mpower
Compare Dialpad Support ratings to similar products

Top Rated Dialpad Support Alternatives

Talkdesk
(2,411)
4.4 out of 5
NICE CXone Mpower
(1,635)
4.3 out of 5
Aircall
(1,180)
4.3 out of 5
See all Dialpad Support Alternatives

Explore More

Microsoft 365 Reviews
Ramp Up
Corporate Culture
Anti Money Laundering (AML)
Tontine
Last In, First Out (LIFO)
Classroom Messaging
Google Compute Engine reviews
Pros and Cons Details
Dialpad Support
Contact Dialpad Support