Dialpad Support Reviews & Product Details - Page 20

The ability to take calls from anywhere via WiFi or mobile data, at all times of the day but setting working hours. The AI is very accurate and it makes it way easier to catch up on voicemails. Call quality is pretty impressive. Review collected by and hosted on G2.com.

User management is not as easy as it should be; standard users have too much customization power Review collected by and hosted on G2.com.

It is easy to navigate to call customers, and the easily accessible transcript allows agents to pull information after a conversation is complete as needed. Review collected by and hosted on G2.com.

The app is not as easy to use, or user-friendly. It is more difficult when you are with several call centers. Review collected by and hosted on G2.com.

That salesforce linking and account information can be automatically updated/changed/added Review collected by and hosted on G2.com.

The inability to change the size of the app text and dimensions based on percentages similar to slack Review collected by and hosted on G2.com.

I can answer the phone at work, or at home. Right from my computer. No more old days of having to use a phone. And the calls are recorded! I would highly recommend Dialpad for any busy office. And when I can't figure out something new, their support team is the bomb!! Someone is always available via "Chat"! Review collected by and hosted on G2.com.

Nothing yet, great features and great help when I'm not sure what I'm doing. Review collected by and hosted on G2.com.

They have a very quick response time and will contact you if you need more help. If you still need assistance then the team responds quick and will still assist if you need help with your the problem. Review collected by and hosted on G2.com.

I wish that they would call instead of emailing automatically to figure out the issue. I am not computer savy so the instructions were a bit foreign to me to understand. Other than that it was a great experience. Review collected by and hosted on G2.com.

I like the idea of what DP can offer. It could be a great product. Review collected by and hosted on G2.com.

Daily issues that "weren't had by anyone else within the DP family". No desire to make it right or figure out what was going on. Daily logs sent and when you submit trouble tickets regarding those logs, they want you do to all the research into getting it fixed. Dropped calls. App freezing. Website doesn't connect. Calls would ring in and drop. Reporting to agent level severely lacking. Review collected by and hosted on G2.com.

The transcript part is beneficial to look back on just in case I miss anything from the customer. Review collected by and hosted on G2.com.

Sometimes the words are not accurate, and I would suggest upgrading with different languages as well. Review collected by and hosted on G2.com.

I like the most is the call quality and transcribing. Review collected by and hosted on G2.com.

no bulk text feature and sometimes crashes Review collected by and hosted on G2.com.

Being able to view all the queues at the same time Review collected by and hosted on G2.com.

The app for the contact center does not want to work on MBPs Review collected by and hosted on G2.com.

There are many places you can access DialPad -- an app, the browser, integrated into a ticketing system. I like that I can answer and make calls for my company all while remaining anonymous. Review collected by and hosted on G2.com.

Sometimes the call won't answer, and you miss calls which can go against your marks. Review collected by and hosted on G2.com.