Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
277 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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The way that Dialpad contact center delivers a sufficient bunch of tools to identify and find any possible improvements in our service level, is amazing, it shows us a realtime analysis, let us know how many of our coworkers are having a good call and who are not :( the notifications! also, these are great because you do not need to keep both eyes at the tool all the time, instead, you would be able to get a notification in your smartphone, email, app, when calls are placed on queue due to no one been available to answer them, and more options, the contact center it's such a modern tool. Review collected by and hosted on G2.com.
We would like to have more compatibility with other languages since we are a bilingual company, sometimes receiving calls from clients in other languages and dialpad is not being able to identify the mood of the call, also it would be amazing at least having the opportunity to categorize the calls by language, also I have found some issues with the screen recording feature, it is just something that can be fixed within the next updates from Dialpad team, but we like that feature, we have a better understanding of what happened during the calls and would lead us to analyze and get information for improvements in the next interactions. Review collected by and hosted on G2.com.
I like the messaging system between co-workers and seeing when they're available to talk or when they're away from their desk. The program has a sleek design and user friendly. It's nice that it's compatable with other our client account program and makes it easy to make outbound calls to clients as well. Review collected by and hosted on G2.com.
The system is constantly glitching. I have to restart my DialPad program multiple times a day. Especially with the most recent update, the system isn't able to keep up with the speed at which I type. There are daily issues with calls dropping and clashes with trying to make an outbound call as an inbound call comes in. I wish there were a faster connection between the Service Titan program we use for client accounts and Dialpad. Oftentimes I won't see a call coming in and I'll being to make an outbound call and as the outbound line is ringing into me, so is an inbound call. It's not a terrible issue but it definitely causes some unnecessary stress. Review collected by and hosted on G2.com.
I love that I can use Dialpad on so many different devices. It's super helpful because I work from home. I can step away from my computer and still see if I get calls. The best upside is that it allows me to work from home. I don't have to be tied to a landline at my desk. Review collected by and hosted on G2.com.
If people are "off duty," I can't see that. Only if they're on Do Not Disturb. Also, I don't particularly appreciate how many emails I get. I understand that I need to get a notification when I receive a voicemail, but I don't need one every time someone in the company gets one. Review collected by and hosted on G2.com.
- connected to my team
- streamlined calls
- live updates
- user-friendly interface
- sleek design
- modernized organization
- easy to navigate
- makes calling out of the country a lot easier
- clear audio
- volume adjustment
- downloadable app among multiple features
- compatible with wired and wireless headsets Review collected by and hosted on G2.com.
- a bit confusing for new users
- getting the entire team on it requires external coordination
- requires some tech knowledge
- doesn't have the feel of a real phone
- requires a headset or some other form of an earphone device Review collected by and hosted on G2.com.
Ability to quickly and easily view contact information and call customers. Dialpad also integrates seamlessly with Intercom. Review collected by and hosted on G2.com.
The website is not optimized that well, and it needs a quick second to call someone or send them a text. This might not be a problem if users have more RAM, but I feel that 8 GB of RAM should also suffice for a website. The UI can also get really confusing for someone who is just getting started for the first time. Review collected by and hosted on G2.com.
I love that it shows me who is also on the Queue along with me, as well as give me all the resources necessary if I need to transfer a call, or call another teammate in another Department. Review collected by and hosted on G2.com.
I dislike that sometimes Dialpad has technical issues, as everything now-a-days does, so I wouldn't necessarily say I don't like this about Dialpad. It can just become troublesome sometimes. Review collected by and hosted on G2.com.
The overall interface looks modern and is clean. Review collected by and hosted on G2.com.
Depending on how you're logged in it can be difficult to see how many agents are available with 1 lick. Review collected by and hosted on G2.com.
Dialpad is robust software and does a lot. The interface is easy to use, and the call quality is clear and strong.
Having a live transcript is excellent and having it use AI to pull a customer name is also very nice.
The key moments and summaries are nice to have a make it easy to review a conversation afterward.
I appreciate the ability to pull up the transfer screen without having to place the call on hold.
Transfering and call presence are straightforward and work every time, which is more than I can say for competitors. Review collected by and hosted on G2.com.
I cannot listen to calls afterward because the play button is missing.
The Voice to Text Transcription is not always accurate and does a particularly bad job on names.
It would be nice to play calls back and read full transcripts from the app instead of being pushed to the browser.
Sometimes the button to answer a call doesn't work, and that can be very frustrating and present a negative customer experience for our clients. Review collected by and hosted on G2.com.
I like the way the app is set up, I also like how it transcribes while you speak on both ends of the conversation Review collected by and hosted on G2.com.
I do not like the level of connectivity, I have had to restart the app so many times which has caused me to disconnect during phone calls with customers Review collected by and hosted on G2.com.
