Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
277 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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The call center functionality. Being able to listen in on calls for training and see real time metrics during the day Review collected by and hosted on G2.com.
Because it's internet based, sometimes it will have a delay on the calls which can be frustrating Review collected by and hosted on G2.com.
Very light weighted but fully functional in terms of essential elements, no bloatware. Real time transcript and real time listening add extra stars to it. From setting it up from an admin perspective to an end user experience, it beats down the other competitors hands down Review collected by and hosted on G2.com.
Regional integrations such as French not available. Call back setup is again something which should have been there. Screen freezes and dropped calls are some of the things dialpad should look into Review collected by and hosted on G2.com.
Easy to find previous calls, and view call analytics. Review collected by and hosted on G2.com.
The call leg sometimes does not make sense. The transcript needs a few kinks worked out. Review collected by and hosted on G2.com.
You know when someone from your team has reached out to the client as it creates separate threads for each call. The fact that it has a mobile application makes it easy to know when you are away from your desktop. Of course, you can take calls from the mobile on the go as well.
And if you miss the call then it puts you on offline mode directly which is great! Review collected by and hosted on G2.com.
Honestly, I haven't come across any particular feature that I disliked or found difficult to use. Review collected by and hosted on G2.com.
Interface and ability to pretty much self-service your account. Call recordings with Screen recording are good. We actually are using several tools to try to manage all the downfalls this software has. Review collected by and hosted on G2.com.
Well, we used this for 2 years or so. At first, it worked well, but then we started having 13%-25% dropped calls. The product lacks a lot of common things other providers have. Reporting is especially painful, support too.. and curiously enough everything worked better until we signed another year's contract.
The reality is that we continue paying for this even though is costing us a ton of money all the money goes down the drain in revenue losses and ad spending because of tech issues, downtime, etc.
I would not advise this to use this software at all if you have a critical call center need. Features are pretty basic.
We have now a different solution in parallel until we can drop this tool completely. Review collected by and hosted on G2.com.
I like how easy it is to use and how calls can be spread across multiple platforms. Review collected by and hosted on G2.com.
There are times when a call will come in but not ring at the front of the screen so it is easy to miss a call. When you answer a call in the Mac App is automatically opens a widget in Zendesk that has to be minimized during every call. Review collected by and hosted on G2.com.
The departmental set ups and call center. Also the extensions. Review collected by and hosted on G2.com.
It is always missing calls when we are online somehow and we often have to shut it down and reload it to fix any bugs. Review collected by and hosted on G2.com.
