Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
277 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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How quick and easy it is to respond! great tech support when needing help! Review collected by and hosted on G2.com.
How it freezes often and drops calls.sometimes i can't hear the caller and they can't here me. Review collected by and hosted on G2.com.
Our previous ticketing system was unreliable when a call comes in but the receiving tech is too busy to handle that. Dialpad makes it so we don't have to worry about that by rolling over calls between Available techs.
Admins have good control over certain things, such as the priority in which inbound calls come. Review collected by and hosted on G2.com.
Would like to see a dark mode implemented. Review collected by and hosted on G2.com.
I like that it is online and there is no physical phone to have to use. Review collected by and hosted on G2.com.
I dislike that calls something drops through no fault of my own. Review collected by and hosted on G2.com.
Utilization of texting and calling. Salesforce integration makes it easy for a nice integration (click to dial), this is super helpful for my SDR team, since calling/texting is their main role. Review collected by and hosted on G2.com.
Reporting within Dialpad isn't very seamless or informational, especially in a channel/call center view. Also, App utilization isn't the best for call review. As soon as you want to see the transcript, it takes you back to the browser. Review collected by and hosted on G2.com.
That I can text and call from any city in the United States. Now you can personalize your options more. I can change my ring tone. They dont have as many ringtones Review collected by and hosted on G2.com.
When it tells me that I am already on a call and im trying to only call one person. They have actually fixed this. I would like them to take away the join meeting button right next to the call button Review collected by and hosted on G2.com.
Gets our job done efficiently and effectively. Call and text options are nice Review collected by and hosted on G2.com.
Sometimes can be slower on some days more than others Review collected by and hosted on G2.com.
I like the look of the app, very user friendly and organized. Most importantly, I enjoy the integration with Salesforce as I also heavily use this daily. Review collected by and hosted on G2.com.
I wish we could edit the colors and make it more accessible for those with vision sensitivities. Review collected by and hosted on G2.com.
I really like the call center. The user experience and layout is much better than what I previously used. I like the analytics, as well as the ability to add the contact info as I am calling someone. Also the call history is nice. Review collected by and hosted on G2.com.
For some reason the application does not work as well for me and seems buggy. I exclusively use the web browser application to make my daily phone calls to customers. Review collected by and hosted on G2.com.
