Dialpad Support
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Dialpad Support
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4.4 out of 5 stars
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Dialpad Support Reviews & Product Details - Page 12

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Dialpad Support Overview

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What is Dialpad Support?

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surface the right answers with Ai Agent Assist - Automate guidance with Real-Time Assist Cards - Make notes obsolete with Ai Recaps automated meeting summaries - Quickly identify intent with Ai Call Purpose - Monitor customer delight with Ai CSAT - Enhance quality assurance and keep a virtual eye on customer sentiment with Ai Scorecards - See all performance metrics at-a-glance with the improved Ai Coaching Hub

Dialpad Support Details
Product Website
Discussions
Languages Supported
English
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Ai Voice and Ai Messaging can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.

Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Olivia C.
OC
Overview Provided by:
Olivia Cheung

Recent Dialpad Support Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Great response time and support team with detailed experience onboarding all types of clients."
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad support was very responsive"
Your problem will be resolved right away, very easy to connect.
Read more
RD
Roxanne D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Service"
Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. ...
Read more

Dialpad Support Pricing

Business
$15.00
1 Organizer Month
Most Popular
Free Trial
0 Custom Custom
Free
Free Trial
1 Organizer Month
Standard
$15.00
1 User Month
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Dialpad Support Media

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Video Reviews

Review by Dee J.
Dialpad Support review by Dee J.
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Dialpad is quick, Efficient and Extremely easy to use.
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276 Dialpad Support Reviews

4.4 out of 5
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276 Dialpad Support Reviews
4.4 out of 5
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4.4 out of 5
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Dialpad Support Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad SupportQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Caleb D.
CD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The entire lay out makes it easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Its soemtimes hard to tell if someone else is calling at the same time. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

The follow up schedule, as you can see when last known contact was. Review collected by and hosted on G2.com.

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BM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

I love that I can see a transcript during the conversation and go back and view it as well. It helps a ton epsecially with customers that have an accent. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

I haven't come across anything that I dislike yet. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

I believe it has made my work flow smoother. I had the app and it's nice that I can walk away from my computer and not have to worry about missing a call. Review collected by and hosted on G2.com.

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Abdul P.
AP
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The transcription feature for the phone calls. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Difficult to manage contacts once added to the personal list. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Ease of use in communicating with callers and being able to have audio records of the calls. Review collected by and hosted on G2.com.

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Scott R.
SR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The fact that I can review calls with ease Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

That management cannot track who is sending text messages or not. There should be a report they can run Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Being able to multitask Review collected by and hosted on G2.com.

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Derek K.
DK
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

It gets me in contact with clients who need my help and that's great. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

It occasionally makes me unavailable for calls with no warning and sometimes that isn't good. The recent interface change doesn't look as good either. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

It's getting me in touch with customers who don't know what they're doing thus helping them makes everyone happier. Review collected by and hosted on G2.com.

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RM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dialpad Support?

Has all teh options like a regular phone Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Sometimes the volume goes down but started working good after a few seconds Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Helps to solve clients problems Review collected by and hosted on G2.com.

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GO
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

Records the calls and have transcripts for me Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

Always have some type of technical issue Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Understanding custoerms and reminiding me to do things during the call Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

I like the ability to save contacts and mark messages as unread, but sometimes it is slow to load Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

just the occaisional slow to load and the launch button is hard for new users to find - I feel it should be at the top somewhere Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

keeping track of missed calls, making us able to review calls to address issues and research problems. Review collected by and hosted on G2.com.

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Devin M.
DM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

The interface is user friendly. Love that! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

The speed is the only downfall. I wish it was faster Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

Quickly finding key points in conversation. Review collected by and hosted on G2.com.

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Verified User in Business Supplies and Equipment
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Support?

It has a great user interface, and works very well with hubspot barring a few minor things. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Support?

My only inconvenience with Dialpad in my job is the inability to use a dialpad extension through hubspot to call and log in the same program. Review collected by and hosted on G2.com.

What problems is Dialpad Support solving and how is that benefiting you?

It is helping me accurately track conversations with customers and have recordings & transcripts to draw information from. Review collected by and hosted on G2.com.

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