Top 10 Diabolocom Alternatives & Competitors

(27)4.3 out of 5

The Contact Center Software solutions below are the most common alternatives that users and reviewers compare with Diabolocom. Contact Center Software is a widely used technology, and many people are seeking time saving, reliable software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Diabolocom include email and integration. The best overall Diabolocom alternative is Genesys Cloud CX. Other similar apps like Diabolocom are Talkdesk, Five9, LiveAgent, and Aircall. Diabolocom alternatives can be found in Contact Center Software but may also be in Help Desk Software.

Best Paid & Free Alternatives to Diabolocom

Genesys Cloud CX
Talkdesk
Five9
LiveAgent
Aircall
UJET
JustCall
CloudTalk

Top 10 Alternatives to Diabolocom Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Diabolocom stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Automotive, and Information Technology and Services, and find the best product for your business.

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Diabolocom:

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Reviewers say compared to Diabolocom, Genesys Cloud CX is:

Slower to reach roi

More usable

Better at support

See all Genesys Cloud CX reviews

Talkdesk

By Talkdesk

(2,409)4.4 out of 5

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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Diabolocom:

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Reviewers say compared to Diabolocom, Talkdesk is:

Slower to reach roi

Better at support

More usable

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Cobrowse.io

(15)4.4 out of 5

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

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Reviewers say compared to Diabolocom, Cobrowse.io is:

More usable

Easier to set up

Better at meeting requirements

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Five9

By Five9

(511)4.1 out of 5

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Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Categories in common with Diabolocom:

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Reviewers say compared to Diabolocom, Five9 is:

Slower to reach roi

Better at support

See all Five9 reviews

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Diabolocom:

Reviewers say compared to Diabolocom, LiveAgent is:

Slower to reach roi

Better at support

More usable

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Aircall

By Aircall

(1,180)4.3 out of 5

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Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Categories in common with Diabolocom:

Reviewers say compared to Diabolocom, Aircall is:

Slower to reach roi

More usable

Better at support

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UJET

By UJET

(1,079)4.7 out of 5

Optimized for quick response

UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

Categories in common with Diabolocom:

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Reviewers say compared to Diabolocom, UJET is:

Slower to reach roi

Better at support

More usable

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JustCall

By Saas Labs

(2,085)4.3 out of 5

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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Diabolocom:

Reviewers say compared to Diabolocom, JustCall is:

Slower to reach roi

More usable

Better at support

See all JustCall reviews

CloudTalk

By CloudTalk

(1,254)4.3 out of 5

Optimized for quick response

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with Diabolocom:

Reviewers say compared to Diabolocom, CloudTalk is:

Slower to reach roi

Better at support

More usable

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Aloware

By Aloware

(590)4.2 out of 5

Optimized for quick response

Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.

Categories in common with Diabolocom:

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