DevRev Pros and Cons

UserExperior gives better insight into customer behaviour. It provides detailed information about customer pain points. Review collected by and hosted on G2.com.

If the alerting system has been built, it would be beneficial for multiple clients Review collected by and hosted on G2.com.

The best part of the application is it takes the recording of User activity with the utmost privacy Review collected by and hosted on G2.com.

The UI can be improved, ex.more filters can be added Review collected by and hosted on G2.com.

Data aggregation and AI infusion. New announcements solidify these capabilities Review collected by and hosted on G2.com.

Trying to do too many things for too many personas... Review collected by and hosted on G2.com.

The user actions are mentioned on the side of the video, and extensive links are provided to jump to specific sections of the recording as well as particular types of user recordings

The portal is fast, so navigation is smooth. No buffer is seen when playing recordings.

Crash and ANR filter works precisely Review collected by and hosted on G2.com.

The heatmaps are not up to mark, especially when the page length is long and has multiple scrolls.

The documentation quality of API and other functions is average. Review collected by and hosted on G2.com.

Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻 Review collected by and hosted on G2.com.

One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly Review collected by and hosted on G2.com.

The user journey tracking helped us to analyse the entire user journey across multiple sessions. With this utility, we identified bottlenecks, dop-off points and implemented trageted improvements.

I would recomend to anyone seeking to gain a competitive edge through a data-driven approach to enhance user experience. Review collected by and hosted on G2.com.

I don't see any negative side of the application. Review collected by and hosted on G2.com.

The screen recording feature is the best part about app, it helps us to resolve client issues in a better way. Review collected by and hosted on G2.com.

UI could be more interactive, and more filter could added. Review collected by and hosted on G2.com.

Connections between product, engineering and support.

The ability to add trails Review collected by and hosted on G2.com.

The user experience can be better in the product Review collected by and hosted on G2.com.

Heat maps is an awesome tool and can help us during our UI development, it also a great way to drilldown further and check videos Review collected by and hosted on G2.com.

Funnel could be improved a bit, we like the way funnel is created in clevertap a similar functionality would be great Review collected by and hosted on G2.com.

Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive. Review collected by and hosted on G2.com.

The need for more streamlined mobile app notifications. Review collected by and hosted on G2.com.