DevRev Pros and Cons

User experior helps understand how customer is using the dedicated mobile application and help management identify the customer preferences which results in enhancing customer experience Review collected by and hosted on G2.com.

Nothing I could think of. But surely can improve more side of analytical tracking so that everything found at one place Review collected by and hosted on G2.com.

I like that UserExperior is a comprehensive digital experience monitoring tool that helps us to understand and optimize the user experience for our mobile app. It has helped us to identify the Production incident with ease. Review collected by and hosted on G2.com.

We have integrated UserExperior in our Flutter app as well, and there are limited customisation options. If offered more flexibility, it can enhance the overall usability of the tool. Review collected by and hosted on G2.com.

I have been using UserExperior for one of our products. It is beneficial to get insights into what users are doing within our application. It is lifesaver at times. For most of our Production Issues, we check UserExperior first to see exactly what the user was doing, which could have caused such an issue. Review collected by and hosted on G2.com.

We are also using UserExperior in one of our Flutter Projects. Integration was seamless but masking is not supported in Flutter except in WebView. This should be worked upon by the UserExperior team. Review collected by and hosted on G2.com.

UserExperior is highly regarded for its valuable features that help businesses improve their mobile apps' user experience. Users appreciate its in-depth insights into user behavior, session replay, heatmaps, touch heatmaps, crash analytics, funnel analysis, and real-time monitoring. These features enable businesses to identify user pain points, optimize conversion funnels, resolve crashes, and enhance overall app performance. Review collected by and hosted on G2.com.

Not all recordings are available

No search functionality- like if you want to search session recording from 100 uniqie ids, you need to search one by one rather than any one of those 100 Review collected by and hosted on G2.com.

Screen recordings with issue tags. Helps quick understanding of what our users are going through. Review collected by and hosted on G2.com.

We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation. Review collected by and hosted on G2.com.

DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant. Review collected by and hosted on G2.com.

Would love to have a mobile app to increase the productivity of the team. Everything else is great! Review collected by and hosted on G2.com.

The best part about the tool is it's easy to integrate and use for any developer which makes it more effective with couple of lines of code you already integrate it seamlessly. Review collected by and hosted on G2.com.

Was waiting for the out of app screen recording feature which will be available soon as promised by the UE team. Review collected by and hosted on G2.com.

Video recording with masking sensitive data and event tracking Review collected by and hosted on G2.com.

UserExperior should build something for server side , although server events are not bread and butter for UE but developer or any person for that matter could get sense of what is happening throughout user journey Review collected by and hosted on G2.com.

Customer-centric development enabling efficient ticket resolution and transparent communication Review collected by and hosted on G2.com.

Transitioning from a mere ticket management system to a comprehensive customer support solution. Review collected by and hosted on G2.com.

Crash recordings capture details well. Logs of each transaction are good. Review collected by and hosted on G2.com.

The total number of sessions recorded on any given day suddenly drop from 20K to 5K.

ANR% of UE dont match ANR% or Crash % of Payment Gateway.

Download report of overall numbers is not available. Review collected by and hosted on G2.com.