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DevRev Reviews & Product Details - Page 13

DevRev Overview

What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
Product Website
Languages Supported
English, Hebrew, Slovenian, Spanish
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Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
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4 list of America’s Best Startup Employers. Founded in October
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0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.


Harshita R.
HR
Overview Provided by:

Recent DevRev Reviews

Kalpesh N.
KN
Kalpesh N.Enterprise (> 1000 emp.)
5.0 out of 5
"Project Management powered by AI"
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole...
Dan S.
DS
Dan S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Completing a successful POC"
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, a...
Austin T.
AT
Austin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, and great customer Service"
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one...
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DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Interactive Demo

DevRev demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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121 DevRev Reviews

4.5 out of 5
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121 DevRev Reviews
4.5 out of 5
121 DevRev Reviews
4.5 out of 5

DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DevRevQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Review source: Organic
What do you like best about DevRev?

UserExperior has brilliant tools to analyze your app user behavior and improve UX. The customer support has also been great! Review collected by and hosted on G2.com.

What do you dislike about DevRev?

While the UI is simple and easy to use it looks a bit bland to me. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Get more visibility into how users use our mobile app and analyze crashes and bugs. Review collected by and hosted on G2.com.