DevRev
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DevRev
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4.5 out of 5 stars
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DevRev Reviews & Product Details - Page 12

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DevRev Overview

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What is DevRev?

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams. DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

DevRev Details
Product Website
Discussions
Languages Supported
English, Hebrew, Slovenian, Spanish
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Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Description

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes
0
4 list of America’s Best Startup Employers. Founded in October
0
0 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Harshita R.
HR
Overview Provided by:
Harshita Raman

Recent DevRev Reviews

Kalpesh N.
KN
Kalpesh N.Enterprise (> 1000 emp.)
5.0 out of 5
"Project Management powered by AI"
The fact that knowledge graph takes all the information and gives everything the team wants under a single platform is the best part. The whole...
Read more
Dan S.
DS
Dan S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Completing a successful POC"
We recently completed a successful POC, and I want to commend the exceptional work of Grega, the CSM assigned to us. He is consistent, technical, a...
Read more
Austin T.
AT
Austin T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool, and great customer Service"
Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one...
Read more

DevRev Pricing

Starter
$19.99
1 User Per Month
Pro
$59.99
1 User Per Month
Ultimate
Contact Us
1 User Per Month
See all 3 DevRev pricing levels
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DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT
Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)
Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!
DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)
Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.
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Official Interactive Demo

DevRev demo available

Try an interactive demo created by the software seller (right here on G2).
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121 DevRev Reviews

4.5 out of 5
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4.5 out of 5
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DevRev Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for DevRevQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Subhash P.
SP
Product Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Heatmaps and the ability to view user app activity recordings help make key product decisions. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

If the product could add some key product/UX recommendations based on the data it collects, it could add more value. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Uncovering user behaviour Review collected by and hosted on G2.com.

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RJ
Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DevRev?

Awesome Technical Support.

Detailed report - Great tool to analyze the user journey and where they are getting stuck or facing issues.

The user experience is pretty good. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Notifications are not instant as it doesn't ensure us to take prompt action. Integrations with the communications tools is missing. Apart from that everything is great. Review collected by and hosted on G2.com.

Recommendations to others considering DevRev:

Recommended to any kind of B2C Tech startup. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Being a early-stage startup we wanted to test the user experience and with UserExperior it has become much easier for us to track user issues at an ease. It helps us identify issues and resolve them at the earliest. Review collected by and hosted on G2.com.

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Srinath S.
SS
Cloud Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

Application issues are surfaced with root cause analysis done using logs and session replay. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UserExperior can have better UI and more integrations with tools like Sentry and DataDog, and deeper integration with Crashlytics. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Our support team raises tickets that we need to resolve quickly. Our team uses UserExperior to replay user issues and troubleshoot the user complaint. Hence, it is faster to troubleshoot. Review collected by and hosted on G2.com.

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Vivek T.
VT
Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

My team could accurately spot the functional and performance issues behind the drop-offs. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UserExperior lacks integrations with a few tools we use. It would be great if they were available

out of the box. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We are primarily solving for conversion optimization. Resolutions for glitches are faster since we

could accurately spot what’s going wrong on the app. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about DevRev?

Session recordings and heatmaps have been extremely helpful in identifying crashes, ANRs, UI/UX improvements, etc. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

No downsides as such, but I would recommend the team to keep adding and enhancing the features as they do currently Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It has helped us in identifying some very small but critical dropoff areas and bridging that gap for our users. We are really happy to have found them as it would have been nearly impossible to do so without having the session recordings and understanding what's wrong. Review collected by and hosted on G2.com.

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Sharad J.
SJ
Product Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

1. Funnel Analysis

2. Recordings to see what kind of messages are being popped up to the user now and then

3. Crash & Rage sessions Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Could not find anything like that as of now Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Understanding user-level concerns by checking videos and checking drops with funnel Review collected by and hosted on G2.com.

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Guru P.
GP
software engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DevRev?

1. Very good summarized analysis on where the users got dropped off.

2. Excellent technical support from the UserExperior team.

3. The recordings and geographical wise bifurcation is added advantage by which we can understand the friction in the app Review collected by and hosted on G2.com.

What do you dislike about DevRev?

1. Crashlytics dashboard can be improved.

2. UI can be improved as all the dashboards are confusing, they can differentiate with different color codes or dashboard styles.

3. More filters can be added to sort out the data. Review collected by and hosted on G2.com.

Recommendations to others considering DevRev:

I highly recommend UserExperior for a growing mobile app to figure out where the users are lagging and enhance the flow accordingly. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

With Userxperior, we are able to figure out where the users are unable to figure out the next step. The heatmap is helping us to tweak the user flow accordingly and analyze the highest usage of any feature. Review collected by and hosted on G2.com.

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SM
Product Head
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

We used heatmap analytics to understand where our users interacted on the app screen, what caused user frustration and confusion. The powerful insights from the UserExperior heatmap tool enabled us to get instant areas of improvement in the usability of the app. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

None that we remember but there are always areas of optimization. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We are an app used by users in the medical fraternity across different geographies, one of our challenges was to understand if our product is usable and if there were any usability issues our users experienced while using the app. When we introduced UserExperior’s heatmap tool into our mobile app, it started providing instant insights into our app’s usability and helped our design teams to quickly identify UI bottlenecks such as Rage interactions, user confusion etc.. Review collected by and hosted on G2.com.

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PA
Product Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

The analytics for app UI is pretty good and gives good insights. UserExperior is the tool we usually use the most apart from Firebase analytics because the data is complete. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It can have more control for crash and error alerting notifications. Right now you only get email alerts. The alerts can have more features like a Slack integration. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We are using UserExperior mostly for tracking user behavior on UI and to check if there are any glitches. Apart from that the most important thing to use is for replicating issues reported on customer support. Review collected by and hosted on G2.com.

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Deepanshu M.
DM
Associate VP Product Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about DevRev?

UserExperior is easier than other app analytics tools. We loved the simple and intuitive interface. The support has been great. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing major to dislike but I would recommend the team to keep improving and building new features Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We are using UserExperior to understand behavioral patterns on our app’s UI, that’s mostly button click data. The highest benefit was reduction in support resolution time. Our support team could look at the session replay videos and resolve the complaints faster. Review collected by and hosted on G2.com.

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