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Device42, A Freshworks Company Reviews & Product Details - Page 4

Device42, A Freshworks Company Overview

What is Device42, A Freshworks Company?

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Device42, A Freshworks Company Details
Product Website
Languages Supported
German, English, French, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
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Product Description

Device42 is a comprehensive data center and network management software.

How do you position yourself against your competitors?

Device42 is the broadest and deepest agentless discovery system for hybrid IT. It's designed for large, complex, heterogeneous environments, and works within a secure architecture model to deliver actionable data on the entire IT estate.

What Device42 Does
Generates dependency diagrams that highlight your hardware, software, service, and application dependencies and relationships - including protocols and listening ports.

Creates Affinity Groups based on observed communication patterns to visually analyze application dependencies.

Creates custom maps of Business Applications featuring business-critical functions based on your specific criteria.

Collects and examines server resource usage metrics with its Resource Utilization feature to support advanced business and capacity planning decisions, migration planning, move-group selection (via Affinity Groups), cloud target right-sizing, and a variety of other digital transformation projects.

Provides all the details you need to plan and right-size your next cloud migration by comparing costs between cloud service providers (CSPs) in its Cloud Recommendation Engine.


Seller Details
Seller
Device42
Company Website
Year Founded
2010
HQ Location
West Haven, CO
Twitter
@device42
1,695 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Description

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time.


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Overview Provided by:

Recent Device42, A Freshworks Company Reviews

Sharish A.
SA
Sharish A.Mid-Market (51-1000 emp.)
2.5 out of 5
"Good work exposure"
They are great at using the latest trends in asset management, most complete hybrid IT discovery.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"G2 Feedback"
The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies.
Verified User
E
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Powerful discovery and ADM solution and outstanding support"
Overall we're ery happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnerhsip le...
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Device42, A Freshworks Company Media

Device42, A Freshworks Company Demo - Device42 Business Applications
Leverage Business Applications to accurately model your most complex business apps & processes.
Device42, A Freshworks Company Demo - Device42 Dashboard
The Device42 dashboard provides a powerful search function and an at-a-glance overview of your IT infrastructure.
Device42, A Freshworks Company Demo - Discovery Jobs Dashboard
Quickly see running discovery jobs and their progress at the Jobs dashboard; click any job for more detail, or to admin the job!
Device42, A Freshworks Company Demo - D42 Affinity Groups
Affinity Groups allow you to explore the auto-discovered dependency details for your critical applications, servers, services, and more, with the ability to drill-down to find exactly the details you're looking for.
Device42, A Freshworks Company Demo - D42 Subnet Usage Tree view
The subnet usage tree provides an overview of your subnets, including used and free IP address info, details, and more in an easy-to-consume view.
Device42, A Freshworks Company Demo - Device42 Impact Chart example
This is an example of an automatically generated Impact Chart, created by Device42 from discovered servers, applications, services, and connections found across your IT enterprise.
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49 Device42, A Freshworks Company Reviews

4.7 out of 5
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49 Device42, A Freshworks Company Reviews
4.7 out of 5
49 Device42, A Freshworks Company Reviews
4.7 out of 5

Device42, A Freshworks Company Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Device42, A Freshworks CompanyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Giovanni S.
GS
Portfolio Management, Service Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Device42, A Freshworks Company?

How everything links together from room layout, to server rack organization, down to all VMs and business applications. Also functions as a password manager bundled in which is great. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Deleting organization items not as easy as adding them in. Not all options are available upon initial asset entry. Items in room layout cannot overlap and the grid size factor cannot be changed. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Inventory management, application tracking and management, dependency tracking, password management Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Device42, A Freshworks Company?

Easy configuration and easy job scheduling. Good reporting. Good graphical view of portal.The tool is easily configurable and easily accessible.There are lot of options available for getting the infrastructure details. You can do the infrastructure as well as Network discovery using Device42 tool. It also has a feature to monitor infrastructure Resource Utilization which is helpful in predicting the required VM size on cloud. Also it can be integrated with Azure cloud for doing the Assessment. The DOQL utility is very helpful to run the scripts to get different types of reports from your discovery. The best part is they have very good support people and they provide best support in less time Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The tool is getting updated frequently and sometime you need to update the version of your tool on the fly to resolve the bugs or issues occurring in discovery. The Remote Collector and Main Appliance Log Bundle sizes grow very fast which become hard to find the errors in them and upload them. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

This is a best tool for Device discovery of your infrastructure. Also it can give the information regarding your network devices as well. Along with it have a new option of Resource Utilization. So you can get the resource utilization details as well using this device and can easily predict the VM size for Cloud. The company has very good support. The support people are very friendly and provide very best support in less time. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

We get a summarized reports for customer environments by doing the discovery. Migration from on-prem to cloud becomes easy by doing discovery and assessment. We have done the infrastructure discovery for four customers using this tool. We have also done the network discovery for clients which gives details of customer network devices as well. Review collected by and hosted on G2.com.

EC
Networking Team Leader
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Device42, A Freshworks Company?

The possibility to have in one tool IPAM, IT Asset Management and Datacenter Management Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Maybe could have more widgets in the dashboard with all the information that it collects Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

Excellent product to replace the bad habit of using Excel sheets or shared documents that are hard to maintain,

If you have a large number of devices the search bar could help you a lot trying to find an specific hardware, by name, ip, mac address, etc,

The datacenter map including rack view is one of the best features of the tool, Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

- IPAM

- Rack Management, specially if you are not physically in the DC, it will very helpful

- Asset Management Review collected by and hosted on G2.com.

Steve G.
SG
Principle Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Device42, A Freshworks Company?

Device42 is for the most part an agentless CMDB that easily integrates to many different solutions to simplify collecting data. This is a wonderful modern day CMDB that is very flexible for collecting data about your environments on and off prem. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

I wish there was the option to change themes, and customize so dashboards. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

When I started at my company we did not have a proper CMDB. Most of the inventory was managed by spreadsheets that were not always accurate. Device42 was easy to put into place and we were quickly discovering the environments. Once we discovered the network switches and servers we could see where things were connected and how each network port was configured. This was a tremendous benefit when starting to look for hardware and how it's connected. Review collected by and hosted on G2.com.

YS
Systems Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Device42, A Freshworks Company?

Complete DCIM Management, the ability to easily capacity plan, manage assets, carry out impact assessments etc is invaluable, together with value for money.

Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Currently no show stopping issues, we have a few feature requests that we would like. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

Take a trial, you will love it. Ensure you outline the issues you are trying to solve so they can guide you accordingly, because the support is awesome, but only if they know what you need. They have cloud only options. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Documentation of infrastructure, ease of capacity planning, secure access to data centre information. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Device42, A Freshworks Company?

Device 42 is a very good tool for agentless automated discovery.

The features this tool offers are far more than its competitors offers.

Its easy to implement & use.

Most important thing is if you stuck somehwere you will get excellent support from D42 support team. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The topology diagrams should be more presentable and you cannnot download all diagrams at one click. You need to open each device then you can download the diagram one by one. Few reports like service dependency reports are huge in size. We should get separate queries for fetchign inbound and outbound reports. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

Device 42 is a very good tool for agentless automated discovery.

The features this tool offers are far more than its competitors offers.

Its easy to implement & use.

And the most important thing is if you stuck somehwere you will get excellent support from D42 support team. They are technically sound and of helpful nature. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Its easier to get server utilization reorts and to find out server dependencies. You will get exact details like by using which port server its communicating, what dependecy server should go along while moving the particular application server. Review collected by and hosted on G2.com.

John E.
JE
Lead Practitioner
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Device42, A Freshworks Company?

The product has a broad level of functionality in comparison to other CMDB implementations. However, the fact that the technical support was so efficient is hugely important given that tying in a CMDB to existing systems can be technically challenging. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

It could be that I'm not familiar enough with the product, but initially my concern would be around the presentation of the information to less technically proficient personnel. In other words, content of the CMDB would likely be useful to business staff and I therefore need an acceptable way to visualise the information in manner that can be consumed by slightly less technically minded people. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

I am still doing a technical evaluation of the product but the primary benefit will be to understand the impact of change and outages on services. Having a centralised view of our infrastructure better positions us to do this. Review collected by and hosted on G2.com.

Ravikanth B.
RB
Senior Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Device42, A Freshworks Company?

Device 42 is so for the easiest and quickest infrastructure discovery deployment software i have ever seen in discovery and configuration management space. Its cutting edge features and capabilities created to handle Infrastructure Planning and Migrations are awesome. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

As there is continuous development going on to improve the capabilities of the tool, sometimes its getting difficult to understand the changes happening from version to version. I believe creating a release notes to its users for every release and with every download helps to understand the changes. Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

We have used Device 42 for different types of client deployments (Tool based, Script based, Agent based) to collect the most accurate and complete Infrastructure data. Review collected by and hosted on G2.com.

VD
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Device42, A Freshworks Company?

It is a great and an easy to use platform. Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

Basically nothing. All the features are great. Review collected by and hosted on G2.com.

Recommendations to others considering Device42, A Freshworks Company:

I don't have any recommendations Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Easy to follow the open orders and the HW for the DCs. Review collected by and hosted on G2.com.

Dany V.
DV
DevOps Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Device42, A Freshworks Company?

Easy installation, configuration and connection with other systems Review collected by and hosted on G2.com.

What do you dislike about Device42, A Freshworks Company?

The functionality of Application Dependency Mapping does not show real-time data Review collected by and hosted on G2.com.

What problems is Device42, A Freshworks Company solving and how is that benefiting you?

Have all the infrastructure inventory in one place and generate reports as requested Review collected by and hosted on G2.com.