49 Device42, A Freshworks Company Reviews
Overall Review Sentiment for Device42, A Freshworks Company
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- Huge amount of tools for autodiscovery your equipment
- Agents can scan devices even over extremely secure networks
- Wide range of additional parameters for assets and devices
- Custom Fields support
- Multitenancy. Flexible setting of permissions
- Lifecycles. From the moment of purchase of equipment to its disposal
- Floorplans. You can add any equipment if you want and see it on the layout Review collected by and hosted on G2.com.
- The system seemed like overkill for our tasks
- Not always friendly interface. Probably no longer Review collected by and hosted on G2.com.
Device42 gives us the power to make mass updates. We are required to keep track of all of our Datacenter's customers racks and equipment and when large amounts of equipment is brought in or relocated we can update our records relitevly fast. Once the data is in the system we can then use that to create visual layouts to verify the data. Having accurate data is essental for providing remote hands services for our customers. Review collected by and hosted on G2.com.
Where the mass updates are great there are some things that just can't be added or updated in this manner. Review collected by and hosted on G2.com.
I really like the clear structure of Device42.
In addition, I like that it is very easy to work with IP addresses. (Much better than with Excel sheets or something else)
Devices are also designed to make it very easy. these can be cloned from the hardware very well.
I additionally like the ease of managing users. This can be easily controlled through Active Directory (AD). Review collected by and hosted on G2.com.
it takes some time to fully understand Device42. So you have to plan more time for the beginning to understand the whole features and possibilities.
Sometimes the system is not the fastest, which slows down the work.
In addition, I would design the power layout differently. The current view is not very clear. Review collected by and hosted on G2.com.
- Quick identification of assets and their locations
- Great virtual view of a physical Data Centers/IDF closets
- Easy discovery of assets and infrastructure data with multiple methods of discovery
- Auto creation of the device mapping and communication paths
- Easy to navigate the user interface
- Exportable and API data feeds to integrate with other ITSM tools
- Great support staff Review collected by and hosted on G2.com.
- Unable to get an exportable report of sub components that have changed linked to the device they are assigned to. CPU, memory changes as an example. Data is visible within the application but not in an exportable report.
- Locked down source code makes it difficult to see exactly what commands some discoveries are running when troubling shooting for those that like to dig a little deeper into issues themselves. Review collected by and hosted on G2.com.
The ease of installation and configuration.
Completely customizable tables, reports, etc.
Simple, but very effective UI and the arrangement of data.
Very flexible in terms of integration.
A variety of licensing models available from which we can choose what we require. Nothing more nothing less. Review collected by and hosted on G2.com.
The discovery capabilities of some vendors are limited.
Can not add custom MIBs directly by the customer. Review collected by and hosted on G2.com.
The ability to add subnets and credentials to automatically scan and discover devices on multiple networks. We have a lot of subnets that we need to monitor and update device inventory information as it is changed, moved or updated. Review collected by and hosted on G2.com.
A few helpful plugins are not included in the base package / license so appear to be a few core missing features when in fact they are available just as separate addons. Review collected by and hosted on G2.com.
automerge of devices
ip/mac association
very good api
well documented
nice support Review collected by and hosted on G2.com.
lack of support of some devices (purestorage or radware, for example) Review collected by and hosted on G2.com.
While most ITAM systems are pretty similar in terms of overall functionality, what sets Device42 apart is their responsive support team.
They provide awesome assistance setting things up, and doing some of the more complex functions within the platform (such as writing the SQL queries for Advanced Reporting, or helping to correctly format the API).
The platform itself is also very robust, and after using for more than 2 years in a production environment we have experienced 0 minutes of downtime for any issue related to the ITAM itself. Review collected by and hosted on G2.com.
One of the biggest negatives about Device42 is the Jira integration. Even with a very high powered Jira instance (brand new servers with the fastest cores we can get paired with plenty of RAM), it causes substantial slowdown when users open tickets for which the Device42 custom field has any value at all.
In addition, the on premises version of Device42 REQUIRES a TLS 1.0 mail relay, meaning that if you have a mail system which enforces TLS 1.2 (like Office365) you will be forced to maintain a separate TLS 1.0 SMTP Relay server otherwise the scheduled reports simply will not send. Review collected by and hosted on G2.com.
- User friendly interface.
- Support team Review collected by and hosted on G2.com.
Complete manual (user guide and administration) version in PDF format that can be downloaded and used offline. Review collected by and hosted on G2.com.
Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology. Review collected by and hosted on G2.com.
Current topics in online documentation are in function sequence or classified by function, would prefer to see it in the deployment sequence, for example Overview, Deploy, Manage, Reports. Current documentation table of content: Accounting, API Overview, Appliance Manager, Administration, Applications, Auto Discovery. Review collected by and hosted on G2.com.
