Descartes Shipper TMS Pros and Cons

The most helpful thing about the TMS is that everything is in one place. I can quote and tender LTL shipments out to carriers in the same place I can spot quote full truckload shipments. It also handles the freight payment side. Review collected by and hosted on G2.com.

I would like it if the Best TMS woudl allow carriers to see who dispatches freight to the truckload carriers. If the system allowed this then carriers could contact the appropriate person/plant to help with their issues. Review collected by and hosted on G2.com.

Easy to use, very clean process. Communication from support team - IT is very responsive and helpful. Best has a lot of features that allow their website to adapt to your business. Freight payments are made simple through best. Exporting information to excel is very useful. Report builder is awesome. Review collected by and hosted on G2.com.

i dont have any dislikes currently. I enjoy using Descartes. Review collected by and hosted on G2.com.

We utilize this system from creation through invoicing process. The reporting also creates our production scheduling based on the appointments set. Review collected by and hosted on G2.com.

Mobile versatility for when we are on the go it can be managed from a phone or tablet. We ship 24/7 and I am not able to always be in front of a computer to post, award or research shipments. Review collected by and hosted on G2.com.

All the details of a shipment can be shown on 1 page, including track & trace and documentation uploads. It is also easy to make downloads of all the shipments Review collected by and hosted on G2.com.

Entering of tickets in case of support needed. It is difficult to raise a clear question via a ticket system. I rather speak to Descates consultants in person. Review collected by and hosted on G2.com.

We have managed to integrate in multiple countries/markets/3PL's and create a global Control Tower with realtime tracking, analytics, cost and invoice matching that is solid and reliable. The support team are very receptive and helpful Review collected by and hosted on G2.com.

I think you need to improve the design and display. It can look a bit antiquated.

Also the leadtime and costs for development are too high Review collected by and hosted on G2.com.

Ease of implementation. It was very straightforward to implement at all locations. Ease of use, it is very simple and straightforward to use. Able to get data easily, and set up many different automatic reports.

Responsiveness is also very good. They are quick to respond, and quick to get an answer/result. Review collected by and hosted on G2.com.

Lack of a mobile platform. Having a interface specifically designed for mobile devices would be very helpful Review collected by and hosted on G2.com.

Flexibility to set up a multiple sites timely Review collected by and hosted on G2.com.

I am not an active user so I don't have any dislikes Review collected by and hosted on G2.com.

Ease of use and implemntation, customer support. Review collected by and hosted on G2.com.

Need additonal features in order to add notes when updating cost. Review collected by and hosted on G2.com.

Ease of use, simple and to the point. Assistance when needed with quick resolution. Review collected by and hosted on G2.com.

Maybe after entering a shipment, no option to save as template. Review collected by and hosted on G2.com.

The Flexibility of the tool allows for tailoring the software to the users needs. It creates various options to model our different businesses, compared to previous systems. Messaging hub behind it is adequate. Review collected by and hosted on G2.com.

because of its flexibility the system sometimes becomes unstable. This Comes back in missing shipment data, inability to book shipments or failing to connect to other carriers. Review collected by and hosted on G2.com.