Descartes Shipper TMS is extremely reactive to any Help Desk tickets entered by our end users. Issues or tickets are always brought to quick resolution. They are always willing to help onboard new carriers, helping them get acclimated with Best Shippers, including offering training. The ease of use is really appealing to our end users and carriers, as we have many users who use and rely on Best Shippers daily. We've had future roadmap meetings over the years, strategizing about future functionality that'll help make their product and our process better. They are a valued business partner. Review collected by and hosted on G2.com.
We have a custom process with Descartes Shipper TMS, which adds complexity with setting up new Shipper accounts. Unfortunately, it doesn't appear there's a setup document that outlines all of the different configurations, setups, tables, etc. that make creating a new Shipper account easy. We would like to see a repository of this information so that we have a checklist of steps that can be marked off when creating and testing new Shipper accounts. Most of the people involved in the early startup and integration are gone, so some of that knowledge has been lost. We've worked hard over the years to overcome this. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for Descartes Shipper TMS
Overall Review Sentiment for Descartes Shipper TMS
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There are so many features and functionalities within the system, you can incorporate much of your business. This proved to be quite the time and budget saver for our company.
There are a lot of features that can be customized to meet specific business needs, and limit changes needed to well established internal processes or practices.
We use the system daily. Review collected by and hosted on G2.com.
Much of our data in the Descartes applications are managed by Descartes personnel. So when we need changes made, removals, additions, etc it takes a request to service desk. We are not able to make these changes quickly ourselves. Review collected by and hosted on G2.com.
Easy to add shipments, rates and tender to carriers. I used very frequently to do weekly and monthly shipping schedules for over 4 years its been great. Review collected by and hosted on G2.com.
Beta versions are wierd I like the classic version & views better. Review collected by and hosted on G2.com.
Integrations and multiple tendering options allow us to process our shipments with any user intervention. Review collected by and hosted on G2.com.
Would like a better option for tiers when tendering to carriers. Would like tiers to be the main group that get tendered within each tier then after that tier the next tier would get tendered to. In the past it did not quite work that way and still based it on rates. It would allow for us to manage carriers that dont quite perform the best but offer good pricing. It works for what we need it for right now and not a major issue our side. Review collected by and hosted on G2.com.
The load optimizer. Makes it easy to make a lot of full loads how we have it setup. Also have a great support staff. As well as approving invoices is quick and easy. Review collected by and hosted on G2.com.
They don't have an option for rail tracking at this time. Review collected by and hosted on G2.com.
The Descartes Shipper TMS has given us the flexibility and tools needed to effectively manage our incoming freight needs while controling the dollars spent to achieve this function. The data we are able to pull from the system and report to stakeholders is useful and helps gain insight into areas we can target for improved efficiencies. The community created by Descartes for users from other companies to share ideas and find new opportunities to use additional features available helps to continue to grow the benefits of the system. This community is one of the best features and provides continued growth to the system to continue using resources available to us. Customer Support is available when issues are discovered to help us work through the problem and solve as best we can. Our Customer Success Manager is available to address any ongoing challenges we face and provides us additional support and resources to ensure we are having the best experience possible with Descartes. Review collected by and hosted on G2.com.
Our company spends time testing version upgrades in pre-production to ensure improvements flow correctly with updates. Even with testing and review of release notes, issues seem to arise regularly when upgrades that are not detected during testing. At times, these issues are quickly resolved by Customer Support while other times the issue continues for an extened period of time. Additional time and company resources are needed from us to communicate the issues with our users and ensure inbound freight continues to flow with the least amount of interuptions. Review collected by and hosted on G2.com.
I like that we are easily able to identify the best rates for shipping based on quotes provided by our shipping partners. the platform is also pretty easy to use and can be picked up quickly by virtually any user. Review collected by and hosted on G2.com.
I think what I dont like isn't specifically related to Descartes Shipepr TMS, but in how we chose to integrate it with our SAP system. Overall, I dont have much to dislike about the actual application. Review collected by and hosted on G2.com.
The ease of use of the platform for both shippers and carriers Review collected by and hosted on G2.com.
No optimzation engine to systemically combine LTL shipments Review collected by and hosted on G2.com.
Very intuitive system and easy to manually process load tenders. Also easy to integrate into existing systems for automation. Review collected by and hosted on G2.com.
Rate files are not downloadable to a spreadsheet for analysis. Fuel Surcharge application when differnt shippers have different scales is not currently possible. There is currently no functionality for rail/intermdoal shipments to calcualte accurate mileage when transloads take place, everything is calculated base on OTR truck routings. Review collected by and hosted on G2.com.
I like having everything in one central location. Being able to see all lanes, rates, carriers etc.. The ease of set up and use by users is great. The customer support is excellent . Review collected by and hosted on G2.com.
There are still some things that I think could be enhanced. The length of time it takes for upgrades is often times too long. Also, shouldnt have to wait till "specific" times to intergrate changes. Review collected by and hosted on G2.com.
Having one platform to manage our supply chain. Review collected by and hosted on G2.com.
One thing that can be improved in my opinion is rolling back status's in the control center. Review collected by and hosted on G2.com.
