Descartes Customs & Compliance Suite Reviews & Product Details - Page 2

Great customer support. Response to issues are timely. Review collected by and hosted on G2.com.

I can't really say this is a dislike, but STRONTLY SUGGEST to add the fields of

PORT OF ENTRY and DATE of ENTRY to the Manifest Search feature. Including

these two fields would help immensely. Review collected by and hosted on G2.com.

NetCHB has a friendly interface making the job easier to operate Review collected by and hosted on G2.com.

I don't think I dislike NetCHB so far is the mostly friendy softwear I have ever use. Review collected by and hosted on G2.com.

Mostly streamlined way of entering data. Customer support is always there. Review collected by and hosted on G2.com.

I don't like the way the voyage field is before the vessel name field on ocean entries and the port of unlading is after the port of entry on the header screen. I think it should be the other way around especially when there is an I.T. Review collected by and hosted on G2.com.

I like the service plat form. Anytime when we have any questions, the service team always help us to solve the problem very quick. Easily for us to move forward. Review collected by and hosted on G2.com.

Not find yet. To me and my team, everything is perfect. Review collected by and hosted on G2.com.

I use Netchb daily to file Customs entries for our small business. I find Netchb user friendly, efficient and also provides support when issues arise. Review collected by and hosted on G2.com.

At this time, I do not have any strong dislikes. Review collected by and hosted on G2.com.

Friendly interface to connect with customs system Review collected by and hosted on G2.com.

Some data search may have more options and imporve the function Review collected by and hosted on G2.com.

Having global tariff classification at one place, also WCO explanatory Notes and customs' rulings available. The system is very easy to use and I go there every day. Review collected by and hosted on G2.com.

Information about import and export requirements Review collected by and hosted on G2.com.

All important information are all in 1 place, User Friendly and easy to operate. I understand the UI/UX engineer tried to simplify the operations as much as possible. Review collected by and hosted on G2.com.

There was 1 time that a random issue popped up. Our custom broker was stuck in the middle of the process. Until a actual customer service agent were involved, the glitch would not be solved. But this is a extreme rare case, it should be a glitch deep in the system. Review collected by and hosted on G2.com.

The software for elaborating documents and comunicating with CBP is priceless for my business and Descartes/Net CHB gives amazing service. They always respond and help in resolviong issues. Review collected by and hosted on G2.com.

At times when we need changes or additions to the sofware, the response time is slow and takes a long time. Review collected by and hosted on G2.com.

processing many items at once, some good reports Review collected by and hosted on G2.com.

new system implementation can take weeks, customization costs extra, somewhat slow response from the support team Review collected by and hosted on G2.com.