DemandScience Reviews & Product Details - Page 38

Ramble gives is the flexibility to initiate a chat from anywhere, so that our potential buyers can engage with us through a variety of channels, not just our website. Ramble is also very easy to set up and get started; anytime we've needed help their customer support has been very responsive. Their customer service has been tremendous. While I don't always base my application purchasing decisions on price, Ramble offered the most value for the dollar than I previous chat vendor. Review collected by and hosted on G2.com.

Ramble has limited integrations at this point, but they seem to be launching new features at a fairly quick pace. I wouldn't say that these limitations have been a show-stopper for us. Review collected by and hosted on G2.com.

The PureB2B team is very proactive in responding to any changes you want to make to your program.

The leads delivered are relevant. Review collected by and hosted on G2.com.

We have faced some issues while implementing their API into our system but a good workaround that is manual list uploads. Review collected by and hosted on G2.com.

They were able to provide some good contacts for our database. These contacts seemed to be in the right company and at the right level within the prospective company. I would recommend their ability to source contacts for your database.

Their contracts were pretty straight forward and they seemed pretty flexible when it came to their service and price. Review collected by and hosted on G2.com.

Our BDR changed several times and the quality of output varied dramatically with each person. We eventually stopped receiving leads and I had to point out the lack of production to their team before something changed. I was really hoping this would work out, but their outsourced team seemed to change too often to find stability.

They did not have an integration to HubSpot, so we had to manually load items into our CRM.

As their services started to expand, the upsell packages became quite pricey. It didn't make sense to hire an agency in the US for the same price that I could pay someone to sit on my payroll. This meant that we had to rely on their international team, who do not fully understand the US market making the sale challenging. Review collected by and hosted on G2.com.

My favorite thing about working with Terminus is the people. From our CSM to the support team, everyone is so responsive and always willing to jump in and help where they can. I can't speak to how great each individual is enough, especially our CSM Liz! Review collected by and hosted on G2.com.

The only thing I'd change would be having the overall numbers adjust based on whatever campaigns you have selected vs every campaign that's run to date. Review collected by and hosted on G2.com.

We work with PureB2B to capture leads from new sources. The leads always match our segmentation criteria and our sales team appreciates the buyer intent data. Also, the direct integration with our Salesforce Pardot database enables our sales team to follow up immediately and their customer service is excellent. Review collected by and hosted on G2.com.

We have no downside issues working with PureB2B. The lead quality and customer service are far better than similar options I've used. Review collected by and hosted on G2.com.

I like how easy it is to adjust the daily spend.

I really liked how responsive the sales and customer service staff have been. Whenever we had a question, they were always ready to help, and provided answers quickly. Often our customer success person would engage technical staff to provide input.

On several occasions, we asked for and received help on strategizing new campaigns. Review collected by and hosted on G2.com.

Personalization of creative to an account is a drag. If you want to have unique creative for different accounts, you have to duplicate tactics and manage them independently vs setting dynamic variables.

Reporting is not easy in this system. It is not possible to do date-range or cross-tab reporting on campaigns.

There was no onboarding checklist when we signed up. While the support team was helpful, the onboarding process felt very ad-hoc. I feel like many of the objections and challenges I had would have been shared by other clients. We would have benefitted from some visibility into the entire onboarding process. I would have been prepared for what was coming, planned for resources and had an overall higher level of confidence in the product. Review collected by and hosted on G2.com.

Negotiation, organization for launching the campaign and deadlines.

And Tom and Andrea help. Review collected by and hosted on G2.com.

Maybe we can discuss the cost, but I have no problems with the campaigns and the team, etc. Review collected by and hosted on G2.com.

I really love that we have a dedicated team to work with when launching campaigns. The Terminus team is happy to talk us through the campaign strategy and make sure we're doing everything correctly. We're new to the ABM world, so have a team of experts makes us feel confident we're doing the right things. Review collected by and hosted on G2.com.

The Account Hub product can get really messy very quickly. The Termius team is responsible for connecting all the inputs and there is nightly sync so if you want to add new data to it, you'll have to wait a day before you can do any reporting. Review collected by and hosted on G2.com.

Terminus allows us to pull in our account data from Salesforce easily that allows me to make a list of accounts we want to serve up ads to and create engagements. Review collected by and hosted on G2.com.

I wish the onboarding was a little better. It was a little difficult to begin with, but we finally got it going and haven't had any issues. Review collected by and hosted on G2.com.

Ability to filter down audience and personalize messaging by demographics. Review collected by and hosted on G2.com.

Platform reporting and the issues with reaching to IP addresses during COVID. Review collected by and hosted on G2.com.