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Delivery Experience Management Reviews & Product Details

Delivery Experience Management Overview

What is Delivery Experience Management?

Meet LateShipment.com’s Delivery Experience Management - An incredibly simple way of crafting post purchase experiences that boost engagement and repeat purchases — all while reducing customer service costs. Key Features: **Reduce cart abandonment by 10% by setting delivery expectations right with: - Estimated Delivery Dates: Show order arrival date on product, cart and checkout pages to improve conversions and build trust. - Order timer: Ease decision making with an order countdown timer in your e-commerce store **Reduce WISMO enquiries by up to 72% with: - Automated Email & SMS Notifications: Send proactive shipping notifications on channels your customers prefer — email, sms or whatsApp for over 12 key delivery event notifications. - Self-serve Order Lookup: Enable customers to track their orders without any help, embed an order lookup widget on your website or chat. - Predictive Incident Alerts: Proactively address delivery issues before they become problems. **Boost repeat purchases by 12% by turning order tracking into a rewarding brand experience. - Send branded Shipping notifications: Create beautiful, personalized and on-brand shipping notifications — be it via email, SMS or Whatsapp. - Customize Order Tracking Page: Design a custom branded order tracking page with integrated product recommendations that boost upsell and cross-selling opportunities. - Unify Your Tracking Experience: Be it partial order or multi-carrier shipments, allow customers to track all packages from a single page for an order. **40% of customer support inquiries deal with post-purchase concerns like shipping, delivery, and returns. Fix problem orders before they become negative customer reviews with: - Proactive Issue Resolution: Automate proactive notifications to customers facing critical delivery issues and take measures to course correct. With LateShipment.com, deliver a branded experience, ensure your customers are always kept in the loop, leading to increased engagement and higher customer satisfaction fostering loyalty.

Delivery Experience Management Details
Languages Supported
English
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Product Description

Your customers engage 5x more with your website once their order has been placed. Make the most out of this engagement by providing intelligent Delivery Experience Management. Identify - Identify shipping delays through our predictive alerts and keep your customers in the loop proactively. Proactive communication increases customer satisfaction up to 76% Resolve - With proactive action, it also gets easier to resolve problems. Automate ticket creation directly in your helpdesk for critical shipping incidents. Brand - All this plus more can be done with stellar branding on your end. Personalize product promotion for each customer based on their purchase history on your branded tracking page. Notify - Our self-tracking widget has proven to reduce delivery inquiries up to 70% with automated shipping notifications that can be sent either by email or through SMS, based on your preference. Learn - Analyze how your business is doing in terms of customer sentiment and engagement with our curated reports and dashboards on User engagement metrics, Delivery satisfaction ratings, and Carrier performance scores. Loved by 4000+ merchants worldwide, the platform seamlessly integrates with 600+ carriers and business tools that help merchants access all information and operate from a single centralized hub hassle-free.


Seller Details
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@LateShipment
729 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Bianca .
B
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Delivery Experience Management Media

Delivery Experience Management Demo - Customize your Tracking Page
Customers track their packages often – way too often. Now, that’s valuable time with your customers you cannot miss. Fully utilize these tracking moments to build your brand, upsell, cross-sell and convert the page into a marketing channel on it’s own – all while putting a big smile on your custo...
Delivery Experience Management Demo - Seamlessly Intergrate with any Helpdesk
Delivery issues are inevitable even with the most efficient carriers. While you do not have control over such events, you can step in before customer impact and proactively address them, thereby instilling confidence in your customers.
Delivery Experience Management Demo - Engagement Analytics
Your dashboard gives you a 360-degree view of all your shipments in transit across all your carriers, grouped by delivery events or exceptions, allowing you to dig deeper where needed.
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