Deliverect Pros and Cons

My latest problem with this company is

I’ve discovered that the new integration is incapable of displaying critical information, such as the customer’s name, cutlery requests, or personal memos. This is particularly concerning since apps like Uber eats are gathering this info for us, but with this integration, that information doesn’t reach us. For example, I had a customer use the memo to inform us of a severe allergy, and we didn’t receive the message on our end.

When I raised this issue, instead of acknowledging the seriousness of the problem, I was dismissed and told that concerns like cutlery requests or allergy notifications aren’t high on the priority list for other restaurants. What I would have expected was gratitude for bringing this to your attention so it could be fixed, preventing further negative reviews. I understand that efforts are now being made behind the scenes to address this issue, as it clearly the man who told me this isn't stupid and obviously this is a priority.

That said, I would prefer to part ways. Please issue a refund.

Thank you, Review collected by and hosted on G2.com.

That they won't let you leave. That they don't admit their faults. Review collected by and hosted on G2.com.

i think it's a good tool for integrating different delivery platforms when you have multiple Review collected by and hosted on G2.com.

When we launched it, the support wasn't prepared for all issues Review collected by and hosted on G2.com.

Merge different delivery platforms into one. When it works it's great but at the massive expense of you're sanity. Tech support response is instant. Review collected by and hosted on G2.com.

I'm still a customer 6 months in cos I haven't had time to switch so I'd say my review is fair. I've had numerous issues with set up. It's doesn't just work seamlessly. It's a technical nightmare. It's expensive and a half baked product. There's new functions released since we signed up but you have to pay more to use them. If you use Shopify like us then you really don't want to sign up otherwise you'll be in a world of technical pain.

Our website header is completely blocked by an app that was installed by Deliverect. 6 months in and the issue is unresolved, rendering our site completely useless. How can you click on the menu when the deliverect banner completely blocks it? In the end they said it is a known issue and left it be, while they continue to pocket my money.

I subscribe to many premium apps, this by far has and is the worst of them in terms of experience. Oh I blocked the onboarding agent because she was so bad at her job. In short I have had a terrible experience from the very start. Painful. Review collected by and hosted on G2.com.

Integrations with multiple systems which is fantastic. Easy menu management, good allergens tags, snooze feature, etc. Overall view of all orders easy to manage. Review collected by and hosted on G2.com.

It can be difficult to navigate over menus at times. It could have better reports. Improvement on the delivery part of the system would be a great benefit. Recently the channel activation fails constantly. Review collected by and hosted on G2.com.

integration with other other delivery apps Review collected by and hosted on G2.com.

API connection and having to link it with other apps Review collected by and hosted on G2.com.