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Definitive Healthcare Reviews & Product Details

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Definitive Healthcare?

easy to download and export information into excel. You can use a hospital search filter which can narrow down results, or if you have a hospital in mind you can download years worth of data.The data all comes from the medicare cost reports which makes them reliable data and very useful. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

There is nothing I dislike, you can save your searches Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

You can compare any organization all at once. Downloading the CMS cost reports is very hard and you need to combine using sSQL and need to do it for each year. However Definitive combines all this information for you into one digestible format. They also recently created dashboards which can compare to national rankings Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you for sharing your experience using Definitive Healthcare! We’re thrilled to hear that the Definitive Healthcare platform makes it easier for you to search and find the healthcare data you need on hospitals.

Definitive Healthcare Overview

What is Definitive Healthcare?

When you navigate the healthcare market, you run into big questions, fast. Where are the people who need your product? Where can you find the experts to inform your product development? And more importantly, how do you turn billions of data points into meaningful answers? At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates the path to commercial success in the healthcare market, so you can identify where to go next. We offer solutions for customers who work in Biopharma, Medical Devices, Software & IT, Professional Services, Healthcare Providers or any industry looking to sell products into the healthcare market. Our solutions help customers who are looking for intelligence to help with: - Go-to-market planning and execution - Product development - Market intelligence - Corporate development - Sales intelligence & optimization

Definitive Healthcare Details
Languages Supported
English
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Product Description

Definitive Healthcare provides comprehensive, up-to-date, and integrated data on hospitals, physicians, and other healthcare providers.


Seller Details
Year Founded
2011
HQ Location
Framingham, MA
Twitter
@DefinitiveHC
3,021 Twitter followers
LinkedIn® Page
www.linkedin.com
846 employees on LinkedIn®
Ownership
NASDAQ: DH

JS
Overview Provided by:

Recent Definitive Healthcare Reviews

GG
Grenvill G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Healthcare Data Market"
Increase sales productivity and analyse data.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Deceptive Contracts, try to force their "value" on you"
Nothing. We had a one year contract with DH, we did not find the service valuable to our company. As a smaller company we have a limited budget for...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Good initial sales pitch, but poorly-built product"
They promise quite a bit in their sales demonstrations.
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Definitive Healthcare Media

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Video Reviews

39 out of 40 Total Reviews for Definitive Healthcare

4.0 out of 5
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Overall Review Sentiment for Definitive HealthcareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GG
Senior Research Analyst
Consulting
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Definitive Healthcare?

Increase sales productivity and analyse data. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Poor customer service and waiting period is long. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

It helps to find patients and referral patterns. Review collected by and hosted on G2.com.

Haley M.
HM
customer success advisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Definitive Healthcare?

a one stop shop for all the background insights and statistics on an organization. anything from financials statements, list of executives to size and affliations. i dont believe you could find this information just by googling, and if you could, it would take 10x the amount of time. the infromation is displayed in an easy to understand format. all the information stays up to date. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

the only downside is i wish there was even more information. The same information can not always be pulled for every organization so sometimes there are small gaps however i dont believe that is directly Definitives fault. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

most of this information you can not find just by searching the internet unless a one off article was written about them or they happen to publicly display their stats, which is rare.Definitive pulls from linkedin in some cases which verifys the accuracy and has a time stamp. we use this information to better understand our customers and how they operate. its very useful and we would otherwise not know any of this unless we asked the right person and they were willing to share, which again is rare. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Hi Haley, thank you so much for your review! We're so glad to hear you find our healthcare commercial intelligence to be so comprehensive and up-to-date. Thrilled to hear we can help you save time by tracking down information you wouldn't be able to find without Definitive Healthcare.

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Definitive Healthcare?

Nothing. We had a one year contract with DH, we did not find the service valuable to our company. As a smaller company we have a limited budget for expenses like this but it was worth a year contract for us. We did not find the service to help us at all, when we wanted to cancel our contract after the year they told us we missed the window to canel and the contract auto-renewed with an 8% increase.We were not aware of the canecellation date, but we were just a few days late nontheless. We met with the VP who basically said he couldn't do anything to help us and it was our fault their service didn't meet our needs. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Product itself did not yeild the information promised, customer service was poor, they keep trying to have you train with there people even though their system is straightforward. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

Goal was to gain healthcare leads, this did not yield the leads that matched our needs. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you for taking the time to leave a review. We’re sorry to hear about your experience. We take all feedback seriously and will share your experience with our Customer Success team. We want to make sure your voice is heard as we continue to improve, and we’re sorry we dropped the ball this time.

Verified User in Hospital & Health Care
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Definitive Healthcare?

They promise quite a bit in their sales demonstrations. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Their data is clumsily arranged and difficult to manipulate. Their contracts are aggresively constructed to try to hook you into annual auto-renews and price increases. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

The product was supposed to help enable better data-driven marketing for my company. But ultimately, the data was found to be poorly-organized and unreliable. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you for taking the time to leave a review. We take all user feedback seriously, and we’re sorry to hear that our platform didn’t live up to your expectations. We will pass along your feedback to our Product and Data teams as we’re always rolling out updates to our product to make it easier for our users to navigate all the data in our platform and unlock the healthcare commercial intelligence they need to make informed business decisions.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Definitive Healthcare?

We don't like anything about it. The interface is clunky. The search methodology is complicated and unintuitive. But the real problem i s we've found error rates up to 30% of lists generated requires us to spend a lot of time cleaning it. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Pretty much everything. We were leary of signing a 3 year contract (required) with a service we'd never used before. When we mentioned this the sales rep said "we'll work something out if it's not what you need. We're not in the business of forcing our contracts on companies if the service isn't what they need." And yet....you guessed it...this is exactly what they've done. And I'm sure this is why they insist on 3 year contracts - no one would renew. Our Account Rep Anthony was cool, tried to help (hard to fix systemic errors in data collection). But everyone else we worked with was unhelpful. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

It's not solving any - we weren't able to actively use it. Right now we'd love it if we could part company. But we're stuck with them for 2 more years. Beware of the contract. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you for taking the time to leave a review. We take all user feedback seriously and are incredibly disheartened to hear about your experience. We will pass along your feedback to our Sales and Customer Experience teams to ensure your voice is heard as we continue to improve.

We’re sorry to hear the platform didn’t meet your needs when it comes to data. Depending on the specific data source, we verify data on a daily, monthly, or yearly basis and only include information that has been verified to ensure we’re providing our customers with the most updated and accurate information.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Definitive Healthcare?

Valuable information based on claims data and affiliated practices/hospitals/health systems Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Unfortunately the data isn't updated in real time and I have found that the contact data many times is outdated or no longer accurate so you are better off using a company like ZoomInfo if it is contact data you intend to use Definitive for Review collected by and hosted on G2.com.

Recommendations to others considering Definitive Healthcare:

Make sure they are a fit based on your use case! Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

Definitive Healthcare helps to give insights into the types of services providers are performing, their charges/claim volume, and hierarchical structure of health systems Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you for your review! We're so glad to hear you find value our claims data valuable in helping to understand the healthcare market.

In terms of our contact information, we're sorry to hear it didn't meet your needs fully. We update our executive data daily and only include contact information that has been verified to ensure we’re providing our customers with the most updated and accurate information.

Susan W.
SW
BDR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Definitive Healthcare?

I like that I can pull the number of staffed beds per hospital relevant to me. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

The phone numbers that are listed are often wrong or not direct dial just the headquarters, main number. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

Finding the right numbers that I need per hospital, bed counts, % of Medicare, Medicaid, private insurance, # of ER visits per year, length of stay. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Hi Susan, thank you so much for your review! We're glad our healthcare commercial intelligence allows you find the information you need to gain a clinical overview of relevant healthcare organizations.

Strat D.
SD
National Business Development Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Definitive Healthcare?

Definitive has good, well organized information. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

There is a distinct lack of detail when it comes to phone numbers etc. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

Definitive helps me find the right people to contact at hospitals to set calls and have sales conversations. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Hi Strat, thank you so much for taking the time to leave a review! We're so glad to hear our healthcare commercial intelligence can help you with your business development goals!

Stratton D.
SD
National Business Development Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Definitive Healthcare?

The overall information and analytical content of this site are invaluable for someone working in Healthcare sales. I used this platform on a daily basis and it always serves my needs. Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Sometimes the information is dated and you don't get the same level of detail that you get with Zoom Info. Also there are occasions when the information is not cross referenced properly. Review collected by and hosted on G2.com.

Recommendations to others considering Definitive Healthcare:

Get two or three copies for the sales and business development staff so people don't get kicked off the platform as often. Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

I use Definitive Healthcare to get bed counts and staffing data on hospitals. I also use Definitive Healthcare to get financial data and leakage data on hospitals. Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you so much for the kind words, Stratton! We're glad we're able to offer you the healthcare commercial intelligence you need and use daily.

Aaron J.
AJ
Regional Sales Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Definitive Healthcare?

The vast information at your fingertips, including executives, financials, technologies utilized, and contact information, Review collected by and hosted on G2.com.

What do you dislike about Definitive Healthcare?

Sometimes the contact information is not listed..... Review collected by and hosted on G2.com.

Recommendations to others considering Definitive Healthcare:

Love the detailed financial information.... Review collected by and hosted on G2.com.

What problems is Definitive Healthcare solving and how is that benefiting you?

Researching potential customers Review collected by and hosted on G2.com.

Response from Danielle Johns of Definitive Healthcare

Thank you so much for your review, Aaron! We're happy to hear that our detailed financial information on health systems helps you identify potential customers.