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4.4 out of 5
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Decagon Features
What are the features of Decagon?
Responses
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
Platform
- Conversation Editor
- Integration
- Human-In-The-Loop
Conversational Platform
- Personalization
- Omnichannel
Data
- Reliability
Interaction
- Natural Conversation
Generative AI
- AI Text Summarization
Automation - AI Agents
- Customer Interaction Automation
Autonomy - AI Agents
- Independent Decision Making
- Adaptive Responses
- Task Execution
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Decagon Categories on G2
Filter for Features
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. 14 reviewers of Decagon have provided feedback on this feature. | 86% (Based on 14 reviews) | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. This feature was mentioned in 14 Decagon reviews. | 95% (Based on 14 reviews) | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 14 Decagon reviews. | 94% (Based on 14 reviews) |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. 14 reviewers of Decagon have provided feedback on this feature. | 90% (Based on 14 reviews) | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 14 Decagon reviews. | 93% (Based on 14 reviews) | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 14 reviewers of Decagon have provided feedback on this feature. | 90% (Based on 14 reviews) |
Conversational Platform
Personalization | As reported in 11 Decagon reviews. Identifies the customer and personalizes interaction at every touchpoint. | 86% (Based on 11 reviews) | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 10 Decagon reviews. | 83% (Based on 10 reviews) | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | Not enough data | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. | Not enough data |
Support Automation
Intelligent Routing | Can route contacts to agents the customer has worked with before. | Not enough data | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. | Not enough data | |
Transcripts | Maintains a transcript of conversations from all channels. This feature was mentioned in 10 Decagon reviews. | 92% (Based on 10 reviews) | |
Self-Serve Support | Based on 10 Decagon reviews. Enables customers to resolve queries or issues without the assistance of an agent. | 92% (Based on 10 reviews) |
Customer Support
Text | Is able to process inquiries submitted by text data from live chat, email, or SMS | Not enough data | |
Speech | Comprehends human speech and can transcribe it to text for processing | Not enough data | |
Knowledge Base | The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries | Not enough data |
Automation
Ticket Resolution | The platform is able to automatically determine how to resolve help tickets without assistance by human agents | Not enough data | |
Customization | The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence | Not enough data | |
Intelligent Routing | When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to | Not enough data |
Artificial Intelligence
Learning | The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses | Not enough data | |
Language | Multilingual capabilities allow the AI to process inquiries from many languages | Not enough data | |
Conversational AI | The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers | Not enough data |
Data
Reliability | Ensures consistent performance, delivering reliable outputs based on user prompts. This feature was mentioned in 11 Decagon reviews. | 89% (Based on 11 reviews) | |
Data Security | Implements stringent measures to protect user data and ensure privacy. | Not enough data |
Interaction
Complex Query Handling | As reported in 10 Decagon reviews. Shows adeptness in comprehending and responding to complex or multi-part queries. | 83% (Based on 10 reviews) | |
Natural Conversation | Facilitates natural and human-like conversations, delivering engaging interaction experiences. 10 reviewers of Decagon have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Understanding | Based on 10 Decagon reviews. Demonstrates a sophisticated understanding of both written and spoken user commands. | 87% (Based on 10 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. 10 reviewers of Decagon have provided feedback on this feature. | 87% (Based on 10 reviews) | |
Customizability | Offers a high degree of customization to meet individual user or business requirements. | Not enough data |
Learning
User Interaction Learning | Features robust learning mechanisms, improving responses over time based on past user interactions. | Not enough data | |
Error Learning | Showcases the ability to recognize, correct, and learn from its own mistakes. | Not enough data |
Content Generation
Creativity | Displays creativity in generating diverse, interesting, and contextually relevant responses. | Not enough data | |
Content Accuracy | Produces content that is accurate, factually correct, and relevant to the user's query. | Not enough data |
System
API Flexibility | Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. | Not enough data | |
Update Frequency and Utility | Regularly receives updates that contribute to continuous improvement of the product. | Not enough data | |
Cross-Platform Compatibility | Assesses the chatbot's ability to function seamlessly across various platforms and devices. | Not enough data | |
Software Integration | Seamlessly integrates with other platforms or software systems, enhancing overall utility. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 11 Decagon reviews. | 95% (Based on 11 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. 11 reviewers of Decagon have provided feedback on this feature. | 95% (Based on 11 reviews) | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Based on 10 Decagon reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly. | 80% (Based on 10 reviews) | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. 10 reviewers of Decagon have provided feedback on this feature. | 77% (Based on 10 reviews) | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 10 Decagon reviews. | 85% (Based on 10 reviews) | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
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