DearDoc Reviews & Product Details

DearDoc has helped my business tremendously. The AI chatbot feature on my site has saved me both time (answering questions that visitors cannot easily find on my website) and money (no need for a secretary and DearDoc has lengthened my website visits and interest in my website, thereby converting more visits to booked appointments). I will forever be a loyal DearDoc customer because of the personal touch the team provides. I am on monthly calls with Rachel and Casie, who not only show me my website stats, but offer creative improvements to my chat dialog, which is updated monthly so that my site feels fresh and current. We have also included videos in the chat so that visitors also feel and can see the personal touch and don't feel like they are just talking to a robot. I actually enjoy my monthly DearDoc calls and look forward to seeing my business continue to grow organically with such an inspiring team, who truly feel like a part of MY team. Review collected by and hosted on G2.com.

There is nothing to dislike. DearDoc is attentive, professional and creative. Review collected by and hosted on G2.com.

the dashboard has been a great help in tracking our clients throughout the different stages in our complex process and allows us to store all pertinent information in the notes attached to the opportunity card! Review collected by and hosted on G2.com.

There are a few glitches I've noticed, but nothing too concerning and our customer success manager, Griffin, is always very effiecient and supportive in helping reslove any issues we come across! Review collected by and hosted on G2.com.

The AI chat connects patients to us in ways that otherwise wouldn't be possible. Our patients enjoy how easy it is to reach and stay connected with our team, and we've gained a lot of insight into how to refine their experience. The customer service has been nothing short of excellent; my customer success manager Damone has always gone above and beyond, being very accommodating, attentive, Review collected by and hosted on G2.com.

Nothing as of right now. I haven't run into any issues since I began using DearDoc. It has been a simple, easy, and rewarding experience. I would recommend DearDoc to anybody who wants an efficient connection with their patients. Review collected by and hosted on G2.com.

absolutely nothing. I used in several years ago and they're and unable to provide me with appropriate services. they blamed my practice for the lack of patients. They never took any responsibility. Review collected by and hosted on G2.com.

dishonest marketing. I was asked to have a non-sales meeting to discuss WebMD . It turned into a ssales call for this product. I told him is applying and he became abusive verbally. I Review collected by and hosted on G2.com.

The chatbot is, technically, functional. Outside of that we have yet to receive even one inbound lead from this channel after 2 months of service. Review collected by and hosted on G2.com.

Their sales team will promise you the world, and the onboarding team simply disappears. We were told that DearDoc's platform would be able to replace other existing vendors. Now, we're stuck esentially double-paying for nothing. It's been a hugely disappointing experience. Review collected by and hosted on G2.com.

We use Deardoc for instant patient engagement through our website, and it seems to work effectively alongside our EMR system. The features are simple to use, and of course, the customer support is swift. I want to thank Lorely for providing a tutorial video for our team. Review collected by and hosted on G2.com.

Nothing as of now.

We do not have any problem. Review collected by and hosted on G2.com.

The most helpful thing about DearDoc is they're 1000% committed to my companies success and they listen to my concerns & questions carefully. Because of this, they've helped us acquire a lot of leads during our time. Review collected by and hosted on G2.com.

Nothing I can think of. Their software I would rate 8/10. However, their team alone it was a great experience working with them. I couldn't be any more grateful! Review collected by and hosted on G2.com.

User friendly...AI Chat is my favorite, allowing patients to ask questions and inquire about our services after hours. Giving us information to follow up and respond without making phone calls. Texting is an easy way of communicating back and initiating appointments with the patient. Review collected by and hosted on G2.com.

I have not found anything that I dislike about Dear Doc. Our CSM, Natalia Castillo, is super and very helpful in many areas. Review collected by and hosted on G2.com.

Features that encourage new clients. Hugo is an excellent customer care rep. Dear Doc provided some very effective upgrades to my website that resulted in enough new business to defray the cost of the subscription. Review collected by and hosted on G2.com.

The website design team did not meet my expectations for developing a high quality, professional website, specifically in terms of languaging and attention to detail Review collected by and hosted on G2.com.

I love getting all the patient reviews and how they help with negative reviews, Hugo is a great help Review collected by and hosted on G2.com.

No direct notifications when a patient utilizes the text messaging Review collected by and hosted on G2.com.