DaySmart Appointments Reviews & Product Details - Page 3

I like how you can look at different views of the calendar. You can look at week , month or day view. Review collected by and hosted on G2.com.

Sometimes it is slow when you are adding an appointment . Review collected by and hosted on G2.com.

I like how easy it is to schedule appointments and mark them as completed, rescheduled, no-show, etc. It is also very easy to add new customers and staff members. Overall, it is pretty user-friendly, so I don't have to worry about teaching new employees every single detail.

The phone app is definitely a plus. It is sometimes hard for staff members to get to a computer to complete their appointments, but they always have a phone with them.

The Recurring Appointment feature is VERY helpful as well and for the most part, pretty easy to maintain. Review collected by and hosted on G2.com.

It is pretty expensive - since I have 15-20 users, I have to pay $149 per month. As a small business, that is a HUGE chunk of my budget. It's less if you don't have as many users - $49/month for just a few. I've looked into other programs mostly because of this price.

Also, the "Event" function has a flaw. I use this to schedule a class with multiple customers. However, it does not translate that to the Appointment schedule, and if you're not careful to also reserve a room on the schedule, you can double-book.

It would be nice if it also had an invoicing feature or connected with Quickbooks somehow. Perhaps it does and I just don't know how to do it! Review collected by and hosted on G2.com.

I like the ability to easily monitor my schedule and block off time if necessary. The color coding, which represents appointment status (cancellation, no show, complete, etc.) is also really useful for monitoring at a glance. It cuts out the middle man and gives my supervisor an idea of my progress via appointment notes along with allowing all necessary employees to access our clients’ appointment statuses in one place. Review collected by and hosted on G2.com.

There’s not much I dislike. Maybe it could be a little more user friendly in the ability to make changes to appointments without administrative access, but that may be individual to my company. Review collected by and hosted on G2.com.

I like that it is able to store all information about clients and counselors in one place Review collected by and hosted on G2.com.

I don't like that there is the option to schedule two clients in one appointment hour, I have had many double bookings because of this and user error. Review collected by and hosted on G2.com.

I like that it is highly customizable to business needs Review collected by and hosted on G2.com.

The server is not very reliable and there are some customizations that do not always make sense Review collected by and hosted on G2.com.

Easy to train the team. This product is user friendly and easy to navigate with lots of custom features available for your specific needs. The customer booking tool is easy to set up. Review collected by and hosted on G2.com.

The level of support from the team. Account manager is seldom present for help or troubleshooting. Every time there is a release something seems to go wrong and the system goes down which causes mayhem. Review collected by and hosted on G2.com.

Allows for detailed notes and when it functions properly, it has great features such as reminder emails and Confirmation emails. Review collected by and hosted on G2.com.

We often experience technical issues. This site can be down for days at a time. Sometimes this site will function so slowly that it is not usable and stay that way for weeks. Review collected by and hosted on G2.com.

That it is user friendly. Anyone can easily learn how to use this. It took me all of two minutes to figure out how to move around on the software. Review collected by and hosted on G2.com.

The colors. And the fact that you can't move things around to make it work better for you. Review collected by and hosted on G2.com.

The ability to book multiple appointments for each practitioner was very helpful in our practice. We used the functions of notes often to keep track of our patient status and to communicate between staff members in order to assure continuity of care. It was helpful that each of our staff members had their own log in and that each login was specified to the position they held (ability to provide certain services could be adjusted). Review collected by and hosted on G2.com.

Whenever the company made adjustments to the site, we lost weeks of data and had to completely retrain our staff. This was detrimental because our company relied on the notes taken through the system in order to update insurance companies and create plans of care for our patients. It also would take the company weeks to make changes if we found glitches in our system. We often would have to manually schedule patients and make handwritten schedules for the day to post on the office wall because we could not rely on Appointment Plus to be correct. Review collected by and hosted on G2.com.

Very easy to select a date on a visual calander with drop downs Review collected by and hosted on G2.com.

It lags when there is more than one person logged into the system Review collected by and hosted on G2.com.