Dataroid Pros and Cons

By interacting with the customer in real-time, we can take actions suitable to customer needs thanks to insights and analyses obtained from user journeys. Review collected by and hosted on G2.com.

There is no feature that I dislike, it is quite a useful platform. Review collected by and hosted on G2.com.

Tracking customer experience in real-time and improving the journey with the funnel is very important, Dataroid provides this. Review collected by and hosted on G2.com.

It seems like there are no disadvantages. We can report momentary disruptions. We are in collaboration on topics that need improvement. Review collected by and hosted on G2.com.

I like that they respond quickly to our questions and are interested. Review collected by and hosted on G2.com.

Dataroid has nothing that I don't like. sometimes unexpected problems arise, but we also solve them Review collected by and hosted on G2.com.

Easy usage:

Platform is really simple to use. If you are familiar with the digital tools, you can easyly figure out where and what to use.

Customer Service:

Sometimes, even the platform is not capable for our demands, customer service teams always try to find out another way to support your needs. Even this means extra operational hours for them, they give their time to do that. And of course after your need send to product development them, tool is updated to solve your issue. Review collected by and hosted on G2.com.

Lookback window period is so short. It may be solved thanks to your own CRM system, however it is sometimes crucial to act fast due to digital marketing's agile ecosystem. Review collected by and hosted on G2.com.

User friendly panel , setting push and in-app mesages easily and rich UI options Review collected by and hosted on G2.com.

Date limited exported data and integrated segments. Review collected by and hosted on G2.com.

The overall flexibility backed up by actual customer data gives way to successful business cases. Review collected by and hosted on G2.com.

Some frontend bugs and difficulties integrating certain capabilities take too much time and effort. Review collected by and hosted on G2.com.

I am a product manager with more than 5 year of experience in both physical and digital customer experience. Our scrum team manages the data analytics and engagement platform Dataroid to better understand every individual customers experience and take real-time actions. İşCep has more than 10 M active users and with the help of Dataroid we track that huge amount of data. And the best of all is to be able to take action at the rigth moment when users need help. Review collected by and hosted on G2.com.

Dataroid provides a great tool. But, offers very limited advice about what to do with this tool. Best practice could be shared more often. Review collected by and hosted on G2.com.

To be able to monitor customer movements, which we cannot follow with our own logs under normal conditions, together with Dataroid. Review collected by and hosted on G2.com.

Especially in the prod environment, data flows can be late, which makes analysis difficult. Review collected by and hosted on G2.com.

I use it to analyze the behavior of retail banking customers within the mobile application and website. In particular, I can track interaction KPIs, examine user paths, and get insights into customer behavior. These features nurture both the product development and customer experience team. Of course, I can get these data from different tools, but having real-time data allows me to take quick action. Review collected by and hosted on G2.com.

So far, so good. During my experience, there hasn't been a feature that I didn't like in Dataroid. I believe that every customer's needs will vary. End-user behavior may also differ in each period. In this context, the product should always be open to improvement. Review collected by and hosted on G2.com.

The analytics module helps us understand customer behavior in the app. I can also follow customer paths to analyze bottlenecks. Thanks to the autocapture feature, I can easily see the user footprint in the application. Also the engagement module is a perfect way to create a target and interact with them! Review collected by and hosted on G2.com.

The custom event attributes is not listed in user paths and funnels. But they try to fix this :) Review collected by and hosted on G2.com.