DataGrail Reviews & Product Details

We’ve been using this integration since August 2022, and it has been a valuable tool for managing Access (SAR) and Delete (RTF) requests. It also allows us to tailor notifications for our users. DataGrail offers several flexible options that suit our needs, ensuring everything runs smoothly and stays in compliance.

Throughout our partnership, we’ve encountered only a few issues, and the DataGrail team has been very responsive and quick to assist with any requests.

Additionally, we’ve integrated more features over time, and the process has been simple, thanks to the clear guidelines and straightforward steps. Last year, we expanded our options to better handle user requests in line with different regulatory requirements. Review collected by and hosted on G2.com.

Some actions in the workflow are manual, but after discussing with the DataGrail team, we were able to automate some of the process steps. We will continue working with the team to add more automation. Review collected by and hosted on G2.com.

DataGrail allows for me and my team to have things well organized and automated. This makes our job very easy. Its helpful to stay on top of requests and ensure things are being processed in a timely manner. The DG team is very helpful and knowledgeable. They are quick to implement updates or explain why something may need to be done a different way. They provide me the tools to do the job as well instead of having to wait for them. Review collected by and hosted on G2.com.

Looking at our process prior to DG I dont think I have anything to say about using it that makes a negative impact to my team. Review collected by and hosted on G2.com.

The team at DG is their greatest asset. They are very attentive to our needs as a business and open to working with us to make changes to the platform. We are treated like a very valued customer whose feedback is regular taken on board. Our regular calls keep us on track against our own privacy strategic goals. Recent changes to the Risk Assessment have been significant. Review collected by and hosted on G2.com.

The platform is still maturing in some areas. The customization abilities for assessments in areas like vendors, purposes for processing, categories of data and of data subjects may not be a requirement for a lot of organizations but in our field it would be a game changer to have that. Review collected by and hosted on G2.com.

DataGrail is very intuitive to use and can integrate with a bunch of different third party systems which may store personal data. Customer support team is fantastic. I get a response essentially on the same day every single time and it is more often than not the same support team member which is good because they have a more holistic view of historical support issues. Review collected by and hosted on G2.com.

There are still too many clicks throughout the platform which could be automated. There could be more customisation within certain integrations (i.e. being able to select which data fields within a record to delete and not have to delete the entirety of the record). Review collected by and hosted on G2.com.

DataGrail implementation process was very easy and straightforward. Dave Olszewski was instrumental in keeping the implementation on track due to the tight timeline NJ Resources had to get this implemented by January 15th due to the new privacy law coming into effect for NJ. DataGrail's documentation is readily available online, making it easy to share or direct users to it for reference on what needs to be done. Dave was also great in communicating with other vendors that needed to be engaged for the cookie management consent portion of the implementation. Review collected by and hosted on G2.com.

From a project management perspective, there were no downsides for DataGrail. I know that there were some limitations with email templates and then data acces request form that NJ Resources would have liked to have more flexibility with. Review collected by and hosted on G2.com.

It was able to cover our needs to prevent legal action from any nation or entity. Review collected by and hosted on G2.com.

Very difficult to onboard, it took us several back and forth conversations to finally settle on the use of ISI integration in place of the docker container which they wanted us to install within our VPC that they would have access too (this is a security nightmare and would not fly for most medium sized and larger tech companies).

There are known bugs and shortfalls within their implementation that they are unwilling to fix, despite email chains and a virtual meeting to go over the flaws we found. They have a stronghold on the marketing and are able to leverage that in order to get customers to deal with their shortcomings as a SaaS offering. Review collected by and hosted on G2.com.

Our Senior Customer Success Manager, Sara, can answer any question that we have about the platform and loop in the right internal contacts to address any issues we are having. It makes a difference to have a person on the inside that can not only resolve issues but escalate product enhancement requests to the right people. Review collected by and hosted on G2.com.

Some of the system inventory risk-defaults remain visible even when a system is onboarded and approved and those risks are mitigated. DataGrail is aware of our concern with this and, I believe, are looking into enhancing it. Review collected by and hosted on G2.com.

DataGrail has made it much easier for us to manage our customer information in third party systems. With data mapping and discovery, and pre-built integrations with a large number of vendors, setup is a breeze. Coupled with support throughout the whole implementation process, and I have very few negative things to say. Review collected by and hosted on G2.com.

There are some third parties that DataGrail doesn't yet have integrations with which would be very useful for us. Review collected by and hosted on G2.com.

DataGrail automates much of the compliance process, which reduces manual effort and minimizes the risk of errors. It also helps businesses stay on top of regulatory deadlines. It also provides a easy view of the request and intergrates well with crm products. Review collected by and hosted on G2.com.

Sometimes the requests comes in waves where we would prefer one by one. Review collected by and hosted on G2.com.

The team at DataGrail is very responsive to questions and helping you solution. Review collected by and hosted on G2.com.

The API is woefully inadequate where you can't even get a list of pending requests per platform that needs to process a privacy request. There isn't even a way to do this in the website in a bulk fashion without manually clicking into each request. There isn't a way to bulk acknowledge the completion of requests. This add a lot of manual work for those who need to administer the system. Their existing API integration does not offer an easy way to integrate in a way that delegates control to the customer of the product. Review collected by and hosted on G2.com.