CXInfinity Reviews & Product Details

What I consider I like best about CXInfinity is how comprehensive the software is. It has been developed with several features for multi-channel customer engagement. The platform very user friendly and very easy to navigate on our daily basis. At least my previous experience. It makes everything very simple to manage. all interactions across various channels. The seamless integration we can get with other softwares enhances worflow efficiency, and the responsive Customer Support that we can get ensures that any issues are quickly addressed. On top of that, the very well desgined analytics and reporting tools provide valuable insights so we can give the right solutions to our clients. Review collected by and hosted on G2.com.

What might be lest helpful about CXInfinity is that sometimes we use to experience some performance issues during peaks usage times. Not really sure if in the lates updates it was resolved but that's what I disliked about before. This is very relevant because it leads to slow response times. Something else that might not be that important is the learning curve, since there are some advance features that might require an extra effort. Review collected by and hosted on G2.com.

Exciting wide range of communication channel like email, chats, socialmedia and messaging apps so that buisness can meet there customers through these communication channel to wherever they are. Review collected by and hosted on G2.com.

Initial process and integration process of Cxinfinity is quite complex and time consumable, especially if the system has existing setup. Review collected by and hosted on G2.com.

The intuitive interface and real-time chat capabilities make customer engagement much easier. Review collected by and hosted on G2.com.

The omnichannel support helps us centralize all customer communications, saving time and improving efficiency. Review collected by and hosted on G2.com.