Customers.ai Reviews & Product Details - Page 5

I’ve used many marketing tools and Customers.ai visitor ID is unique and effective in terms of list growth and insights about prospects. It was recommended by a friend and I've been very impressed with the technology and the depth of analytics and visitor tracking. Once it's set up, there's a ton of data and information that's uncovered about my website traffic and who's visiting my site. Review collected by and hosted on G2.com.

Nothing to dislike so far. There’s a little learning curve to customize the visitor identification settings but the support is great and it ends up running on autopilot. Review collected by and hosted on G2.com.

Customers.ai is easy to get up and running and the visitor identification and tracking features are impressive. I've been really happy with the capture rates and specifically the customer journey tracking - I can see if someone came from ads, email, when it was synced to Klaviyo, and more. The feature set is great. Review collected by and hosted on G2.com.

Nothing negative stands out to mention. Everything is working as it should. Review collected by and hosted on G2.com.

I love that we can connect with the people who come to our website, but don't purchase or sign up for updates. Interestingly, the customers.ai engagment list is off the charts! There are also ways to segment it down to retarget or meet them where they are on their customer journey. Review collected by and hosted on G2.com.

Whatever is confusing about customers.ai is mitigated by their awesome customer service team. I have been working with Hailey since we onboarded over a year ago and she clarifies and executes solutions like a pro. Review collected by and hosted on G2.com.

The software is nothing short of ingenious, delivering measurable sales results while being supported by a stellar team dedicated to meeting our needs and answering questions. The team des the set-up for you and integration with third party apps take just minutes. A special shoutout to Jack for his excellent communication and unwavering support from the discovery call through onboarding. Also, kudos to Shawn for his deep expertise in Customers.Ai, Klaviyo, and Meta, as well as his remarkable patience, which makes partnering with Customers.Ai an absolute pleasure. Review collected by and hosted on G2.com.

The dashboard seems a bit complicated/difficult to navigate for a layman but this problem is easily resolved with our Customer Success Manager's willingness to walk us through it. Review collected by and hosted on G2.com.

It's made it really easy to show tangible results to our clients. The platform provides solid tracking and insights so we can see exactly who’s visiting our landing pages and content. It’s flexible and intuitive, which is a huge plus. I also love that we can see the impact it has on sales. I feel it's clear this tech is designed to deliver. Review collected by and hosted on G2.com.

One thing I’d like is more customizable reporting options to better fit our client needs. Review collected by and hosted on G2.com.

Hailey DeHart was super helpful and was instrumental in the implementation of customers.ai into our workflow. She was very responsive and thoroughly explained the tools that were best for our company's goals. Review collected by and hosted on G2.com.

There are some obstacles to linking to other platforms such as Pardot. But I am sure they will update this in the near future. Review collected by and hosted on G2.com.

We’re in a really competitive space where outbound outreach and advertising are critical. Unfortunately figuring out and capturing the right people has always been a challenge.

Customers.ai has been perfect for helping us solve that. We can see who’s coming to the site, which pages they visited, which emails they opened, and which ads they clicked on. It gives us a much clearer picture of who the sales team should prioritize and it’s made a big difference in our outreach processes.

The tool is also super easy to use. We've got both the marketing and sales teams using it so not everyone is super tech-savvy. The visitor identification and customer intelligence features have been spot-on and easy to figure out. Props to our marketing team for bringing this tool in. It’s been a solid addition to our process. Review collected by and hosted on G2.com.

I wish there were more advanced reporting options for tracking how ads and email engagement connect to sales outcomes directly. Review collected by and hosted on G2.com.

Customers.ai is able to easily extract lead information in a way I did not know possible. It is easy to use, has incredible email open rates and is just so easy to get on the site and use. However, the best part is the account manager Yonan. He has been extremely helpful and always is on top of his stuff. We are lucky to have him! Review collected by and hosted on G2.com.

I wish the emails could be built out a little better, or that that was at least an option. Something like Mailchimp if we wanted to use it that way and add buttons and all manor of other things like that. Review collected by and hosted on G2.com.

Customers.ai is one of the most impressive marketing platforms we’ve worked with. The technology itself is great but what really makes it stand out is the customer support team.

From the start, they’ve been hands-on and incredibly helpful. They really take the time to understand what you’re trying to achieve and offer real strategies to help you get there. It’s rare to find a team this invested in your success.

They’re quick to respond, know the platform inside and out, and genuinely seem to care about how you’re using it. There is a huge focus on ROI and whether it’s helping with ad strategies or walking you through the more advanced features like visitor ID and Klaviyo integrations, they’ve made the experience super easy.

You can tell the company puts a lot of effort into building a strong support system. It's refreshing to see. Review collected by and hosted on G2.com.

I don’t have any big complaints but it would be nice to see a bit more customization for ROI reporting. Review collected by and hosted on G2.com.

I like that Customers.ai has made it a lot easier for our sales and marketing teams to work together on leads and prospecting. The customer journey data and intelligence tools are really helpful for figuring out who we should focus on and how to approach them. What I like best is that instead of just handing over random leads, marketing can now provide us with real data on which prospects are genuinely interested and where they are in the process.

I'll add that it’s also very easy to use. The platform is simple to navigate and the information is clear. We don’t waste time trying to figure out what everything means or get stuck in endless reporting loops. Everything has been really smooth. Review collected by and hosted on G2.com.

I wish there was an option to set up custom dashboards for individual users. It would make tracking specific metrics even easier. Review collected by and hosted on G2.com.