Customers.ai Reviews & Product Details - Page 3

We are using the Customers.ai API as part of our platform and the performance has been solid. It’s easy to work with, the API documentation is good, the team made set up easy, and I like that I have full flexibility over how we manage accounts and monitor utilization.

Before fully rolling it out, I ran several tests on the visitor identification data and the accuracy checks out. We cross-referenced the data with existing records and other sources and the match rate was high. No noticeable bloat or bad data, which is a common issue with similar tools.

Like I said, integration has been straightforward. No unnecessary complexity and the API works well with our existing systems. The ability to programmatically manage accounts and automate workflows has been a big plus. Review collected by and hosted on G2.com.

The API has everything we need right now. Review collected by and hosted on G2.com.

Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was incredibly helpful, guiding us through setup and offering personalized consultations to ensure we maximized the product’s potential for our specific needs.

The consultations were a game-changer—providing actionable insights and strategies tailored to our business. Whenever we had questions, the support team was responsive, knowledgeable, and genuinely invested in our success.

Overall, Customers.ai delivers on every promise. It’s rare to find a product that combines robust functionality with a team that’s truly dedicated to your growth. I can’t recommend them highly enough! Review collected by and hosted on G2.com.

User interface is a bit cumbersome at times but I know they are putting work into the product interface as they roll out new features. Review collected by and hosted on G2.com.

Customers.ai was brought in to help improve marketing and sales processes and the impact has been clear from the start. The technology is solid, the data is reliable, and the platform itself is easy to set up and figure out. Implementing automations and setting up audiences took seconds to learn. Both teams utlizing the platform are seeing efficiencies, lead generation is more streamlined, and the sales process is moving faster. The quality of the data is one of the biggest strengths. It’s accurate, detailed, and gives both teams exactly what they need. I love that instead of the teams working in silos, marketing and sales are aligned. We’ve seen a noticeable increase in SQLs and a shorter time to sale. From an operational standpoint, the platform is doing what it was brought in to do and we are happy with the results so far. Review collected by and hosted on G2.com.

I think Customers.ai is great and don't dislike any of it. Review collected by and hosted on G2.com.

Customers.ai is hands down the best visitor identification tool I’ve used. It’s been huge for growing my email list (I think we’ve added something like 10,000 emails in the last six months alone) and the data is way more accurate than what I’ve seen with other tools.

I also love how it integrates with tools like HighLevel and Shopify. It's nice to be able to capture the leads and then automatically sync them. I remember one of the tools I used to use, you had to manually export the list in a csv, then upload it, and you lost a lot of time.

I also like that even though Customers.ai markets itself as being for big ecommerce businesses, it’s worked perfectly for my smaller business too. At the end of the day, if your goal is to capture leads and grow your email list, this tool does exactly that without making things overly complicated. Review collected by and hosted on G2.com.

I’d love to see a plan that’s tailored for medium-sized businesses. The current options feel more geared toward either small startups or larger enterprises. Review collected by and hosted on G2.com.

I’ve been using Customers.ai for a while now and I’m really impressed with how powerful it is, especially for Salesforce customers.

The tool collects website visitor data and sends fully enriched contact info directly into our CRM. Although identifying anonymous visitors is nothing new, I haven’t seen it done like this before.

Customers.ai gives real customer data like who’s on our site and details about who they are (you can even see things like income or address or if they opened an email). The email capture feature picks up email addresses and then feeds that data into Salesforce without any extra effort.

I also like the integration capabilities and options offered. Whether you work with Salesforce or an ESP, everything is really easy to use and set up to work right out of the box (no dev work required which is a big bonus for a lot of companies).

They seem to use AI or some software to enrich the data so when the data reaches our CRM, it’s complete and ready for use.

What I like best is Customers.ai bills itself as a visitor tracking tech but it’s actually a lot more comprehensive (and cheaper than the big identity resolution tools out there). It’s become a key part of our tech stack and I’m really pleased with it. Review collected by and hosted on G2.com.

I haven't seen any issues so far. It works exactly as it should and I'm just curious to see what new features come next. Review collected by and hosted on G2.com.

Part of my job is to improve efficiencies across our organization and Customers.ai has been a huge help on the sales side. Our sales reps used to spend way too much time cold calling and sending outreach.

Now with Customers.ai, we have accurate visitor identification contact data that’s sent directly to our CRM (we use Salesforce) and we can qualify or disqualify leads much quicker.

The best part is that the contact data we get isn’t just names and emails. We get people’s business info and it shows which pages they land on and/or visited. This is the part that has helped us streamline our lead development process the most. If the sales team can see who the person is, where they work, and what they are interested in, they can prioritize the right prospects and focus on those most likely to buy.

I saw a question about setup - it’s very easy to use and our team was up and running in less than 2 days.

While I am not involved in the daily management of the team likes it and we’ve seen a big improvement in our sales efficiency since implementing this. Review collected by and hosted on G2.com.

There is nothing I have encountered that I dislike nor have I heard anything from the team. Review collected by and hosted on G2.com.

Customers.ai is an amazing platform for digital marketers. The visitor identification and behavioral targeting features help pinpoint exactly who’s interacting with your site and what they’re interested in. We talk a ton about personalization in marketing but most of us aren't actually doing it cause it's so hard. Not with this. I love that the advanced segmentation options here make it easy to create tailored campaigns. I also love that it's easy to connect to Klaviyo and Facebook...saves a ton of time around audience building.

I would add that one of the best features is the customer intelligence data. We now get detailed insights into demographics and behavior that help shape better campaigns. Everything is intuitive and easy to use. Review collected by and hosted on G2.com.

I wish there was a way to integrate it directly with Google Looker Studio for building custom reports. It would make tracking and analyzing campaign performance even easier. Review collected by and hosted on G2.com.

Agency life is a very “what have you done for me lately” environment where clients expect immediate ROI, a steady flow of qualified leads, and proof that their investment is paying off. Unfortunately, a lot of the changes Google has made over the past few years have mucked up attribution.

That’s why I like Customers.ai so much. The visitor ID and email capture features make it easy to see who we are driving to site and who is converting. We can track user behavior, match it back to specific campaigns, and provide clients with actual proof of results.

I would add that the ability to combine lead intelligence with advanced audience segmentation has also been huge, especially when managing tech and software accounts where they have very specific audiences. Plus, the accuracy of the data accuracy is outstanding. Review collected by and hosted on G2.com.

It would be great to add a white label option, if possible. Review collected by and hosted on G2.com.

I was excited to try this tool as I’ve seen a few other people on X talking about it and I’ve known of Larry Kim for a long time. The results have been really impressive and I now have 11 different clients using the platform.

In terms of what I like best, the visitor identification piece is incredibly helpful for targeting people who are actually interested in purchasing something from our clients' websites. For example, we’ve been able to improve email marketing revenue for one client by 35% thanks to the lead intelligence and retargeting capabilities. One client even said to us, “It feels like we’re finally reaching the people we’ve been trying to connect with for ages.” What more can you ask for?

I also like and appreciate how flexible and easy to use the platform is. The email capture and ads features have both integrated pretty easily into clients' tech stacks -- that's a big deal when trying to get people to use a new tool, especially since we work with different types of clients. Some are on Shopify, some use Mailchimp, some use HighLevel. It can be a bear but Customers.ai has made it easy.

I would also say the support has also been awesome. Honestly, one of the best customer service teams I have ever worked with. They are so knowledgeable and willing to jump in and help. We haven't had to waste any time setting up or troubleshooting. Shout out Hailey and Shawn! Review collected by and hosted on G2.com.

I do not have a single complaint about Customers.ai. We love the results we are seeing, we love our account rep, and we love the tool. Keep it up! Review collected by and hosted on G2.com.

I'm really impressed with how Customers.ai gives me an actual view of the entire customer journey (not like GA or other tools I've tried). It shows every page a visitor checks out, which emails they open, and even tracks when they make a purchase. I have never seen that with other tools. This level of detail has been great for our email retargeting campaigns.

I don't usually write reviews but after trying several performance marketing tools over the years, I have to say this one stands out. It’s super simple to set up, easy to use, and they keep releasing new features! They even adjusted the pricing recently, which is a big plus. In terms of ROI, it's working really well for us. In the first three months, we saw an extra $20K in revenue -- pretty sweet.

I'd say what I love most is that it gives me real data that is accurate. I can see exactly what our audience is doing, which campaigns are working, and where I need to adjust. This tool has become a key part of our marketing strategy and I'm happy with the results it's been delivering. Review collected by and hosted on G2.com.

I sometimes struggle to keep up with all the new changes as updates roll out so fast it. But hey, they're always improving! Review collected by and hosted on G2.com.