Custify Reviews & Product Details - Page 4

It has clear structure and the modules are easily found. Review collected by and hosted on G2.com.

I've been struggiling to properly set up visual representation of the data. Review collected by and hosted on G2.com.

Their support is amazing! Our CSM, Giorgiana Ianole, is incredibly helpful and knowledgeable. I also appreciate their openness to feedback and suggestions. Review collected by and hosted on G2.com.

I can't think of a downside right now, but I would like to see more automations and possibly AI-powered features to provide deeper insights into the customer's journey. Review collected by and hosted on G2.com.

Before Custify, it was hard to keep track of all our customers. Now, we have a centralized source of knowledge about our customers. They also have amazing support. They created a slack channel for us where I can ask them anything. Implementation was very straightforward. Review collected by and hosted on G2.com.

I'd like to see more AI in the future around health scores (churn predictions) Review collected by and hosted on G2.com.

As a software engineer, I was tasked with integrating our platform with custify to get insights on our customers. I can't speak to the product itself since it's outside my remit, but the developer experience is very good, and the API documentation is excellent - it was really easy to get data into the platform. Review collected by and hosted on G2.com.

I didn't have any negative experiences while integrating with the product. Review collected by and hosted on G2.com.

My CSM is always there and responds asap Review collected by and hosted on G2.com.

Can be slow, especially when filtering reports / users Review collected by and hosted on G2.com.

GDPR-Compliant, Good Customer Service and Support and smooth Sales-Process, Fair Pricing, Easy Implementation (took us just about 6 hours to get everything syn ced and easy Integration in pur processes! Review collected by and hosted on G2.com.

Seemless-E-Mail Integration to Hubspot is missing. Review collected by and hosted on G2.com.

Ability to send events from our product to Custify and have them roll up at customer level and be used in dashboards to track things such as DAU/MAU, license utilization, and more. Review collected by and hosted on G2.com.

To recalculate new metrics back in time it is necessary to contact support. Review collected by and hosted on G2.com.

Custify is user friendly platform that helps our CS team tracking customers' health on daily basis. We are able to see almost full information from each of our and manage them easily, which allow us take quick actions accordingly to their status. Review collected by and hosted on G2.com.

We have been always surported and listened by the customer support team everytime we encounter something unsual on the platform. Review collected by and hosted on G2.com.

Clarity and lots of different features I'd never thought I needed until I started to work with Custify. Also, It's easy to use on a daily basis. I have a window with Custify open all working day. Review collected by and hosted on G2.com.

The only thing sometimes I need to wait some time for my account to be updated (when I use some templates, tasks, etc.) Review collected by and hosted on G2.com.

A great all round platform that enables full visibility and analysis of our customers across the business, we rely on Custify daily. Very good automation. Review collected by and hosted on G2.com.

We have had a few issues with delayed emails, however the support team have been very responsive and got these sorted quickly! Review collected by and hosted on G2.com.