Culture Amp Reviews & Product Details

I have already dealt with many different contacts at CultureAmp – and without exception, all of them were very competent, professional, and always a great help/support.

When we have a question or a problem, we receive support very quickly. This applies both to direct contact with our contacts and to the support assistant. I find the support chat particularly impressive: If the AI cannot provide a suitable solution, I am seamlessly transferred to a support staff member who takes over the case within seconds. Even if I respond hours later and the original support contact is no longer on duty, the next colleague takes over immediately – with full knowledge of the previous communication. You don't have to explain anything again. This is truly an excellent support experience.

The product itself also convinces me greatly. Especially the strong organizational psychological foundation makes a clear difference for me compared to other providers I have known so far.

Another plus is the ability to derive actions directly from the engagement results and track them in the tool. This keeps everything in one place and important actions are not lost due to tool changes or media disruptions.

We have been using the engagement module for several years and have received feedback from all managers that the usability of the interface is really intuitive - which saves us training for new managers :-) Review collected by and hosted on G2.com.

As much as I would like to say something that I don't like: I have not been able to find anything over the years that was not either a configuration error on our part or was immediately resolved by CultureAmp. Review collected by and hosted on G2.com.

I find Culture Amp to be an easy tool to use for setting up and tracking goals, which is particularly helpful for year-end performance reviews. The transparency of the tool is great because both employees and management can track performance at a single click. I really appreciate the data safety, where data is shared only within specific hierarchies, so my manager can see only my data. It's user-friendly, transparent, and ensures data safety, and the initial setup was smooth. Review collected by and hosted on G2.com.

It could have more aspects like employees being able to trigger emails for meetings or if I don't like my review from my manager, then that should highlight to higher management. Review collected by and hosted on G2.com.

I find Culture Amp to be extremely easy to use, which was a relief since I was initially worried about implementing it ourselves despite the available support. The platform has been absolutely amazing for us, sharing this view with my colleagues. Its AI capability stands out as next level compared to other products I've used for engagement and pulse surveys, which can't even compare. I appreciate the feature where it asks relevant questions and challenges us, making it valuable in summarizing key issues rather than going through comments individually. Additionally, talking to the AI coach helps in generating all staff communications and summarizing trends that emerge from surveys, which I find fantastic. Review collected by and hosted on G2.com.

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I liked the prompts for the one-on-one sessions. They also had a slider that the employee could fill out during the feedback loop, which made the process feel more guided. Mostly it had everything that was required for the review process and ensure all the targets were being meet. It was pretty simple to use and was something that was required to complete on a monthly basis. Review collected by and hosted on G2.com.

It sometimes felt like there was way too much to fill out, and a lot of it ended up being skipped or never used. Some of the menus and workflows also didn’t really match how we work in our industry, so it didn’t always fit our day-to-day process. Review collected by and hosted on G2.com.

I like the ability to look back at past reviews and compare them in the split panel to the current reviews. I think having that is useful. Another thing that is useful is being able to attach goals to the company goals. I mostly value getting feedback from my manager through Culture Amp and the ability to review it with my manager and then sign off on the review. Review collected by and hosted on G2.com.

I find that Culture Amp is not generally straightforward to use. To find what I need, I have to navigate across different categories and features, which seems harder than just using a Google Doc or Excel sheet. Review collected by and hosted on G2.com.

I like that Culture Amp is super easy to use and really intuitive, which makes it accessible for our staff. The customer service has been amazing, providing really responsive support whenever we've had questions or needed improvements. I also find the tools to be logical and easy to implement. The reporting is great, providing us with valuable data insights and excellent visuals that make it straightforward to share learnings from surveys. The AI coach is an exciting feature, and we hope it will help us turn our data into actionable insights. Review collected by and hosted on G2.com.

The main thing we've noticed is when we are setting up performance reviews, it's really hard to select staff. We have the option of importing a list, but when it comes to just selecting staff, it's really just a drop down list. It's challenging to see who you've already selected and cumbersome to go back through and identify who has already been assigned. I think that's the single biggest challenge that we've encountered. In the great scheme of things, it's not that big of a deal, but it's definitely an issue in the moment. Review collected by and hosted on G2.com.

The different opportunities to analyze results, how much information they offer from their side, how quickly I'm able to get answers from Customer Support, and how much they deep-dive in your specific situation to find the best possible solutions. Review collected by and hosted on G2.com.

Very rarely, there is some specific functionality missing, but CultureAmp support is always helpful in finding solutions or in submitting my requests to their team for review in the future Review collected by and hosted on G2.com.

I think I like Culture Amp because it's a clean experience. It gives a very good way to keep track of employees and appraisals. The semiannual performance appraisal is the feature I use the most. Review collected by and hosted on G2.com.

I think the number of questions, like, they need to be hard coded and as of now, the questions that I see are, like, very generic. I think they could be more intelligent or more interactive. And help build the case or help build the story a bit better. Right now, it's very static and then, like, there are very common questions. There is some repetition also. So the, the quality of questions could be improved. Review collected by and hosted on G2.com.

A good range of data formats (bubble comment graph, easy question ratings, pretty good AI comment analysis), with heatmaps that are both easy to read and manipulate. It's a pretty easy set up for a survey, and can automate with a number of HRISs, which has saved a lot of time and refinement. The customer support team is always very helpful and friendly (although the chat bot can be a little glitchy). Review collected by and hosted on G2.com.

I would like to be able to see full round ups of positive, neutral and negative scores for the overall survey (ie what is the average neutral score rate) for quick morale comparison to previous surveys. It's a small thing, but actual proves pretty useful for quick steer analysis. Review collected by and hosted on G2.com.

I like that Culture Amp is really easy to use. It's intuitive, and you don't need a class to figure it out. The platform has a nice look and feel, and it's clean compared to other clunky technologies. I appreciate the nice graphics and how easy it is to adjust things. Also, if I ever need assistance, the online portal or our customer success coach is readily available. Using Culture Amp has always been easy, even when creating surveys. Review collected by and hosted on G2.com.

At this stage, Culture Amp is a little bit too expensive for us to find the benefit in integrating it with other tools like Microsoft Teams or our HRIS. Review collected by and hosted on G2.com.