CSM Practice Pros and Cons

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior.

Conventional methods produce conventional results. ChurnRX's expert training takes an unconventional approach with proven methodologies that drive phenomenal results. We tailor our skills training, using your data, to scientifically implement the right playbooks and skills that drive retention at scale. ChurnRX's team of world-class retention and growth experts are armed with battle-tested methodologies for creating radical improvements that scale across entire organizations. Founded in 2015, ChurnRX has trained hundreds of leading tech companies, helping multiple reach unicorn valuation status. The company is renowned for its ability to drastically improve customer retention through its simple and unique practices.

Provide sales professionals with the critical skills they need to succeed.

Techtonic Lift provides fractional customer success operations services, such as Customer Success Platform (CSP) administration, CS Operations consulting, and interim CS leadership. As fractional ops hires, we are hands-on, boots-on-the-ground help for your SaaS company or startup. We advise, but we also configure, execute, and integrate whatever your company and your customers need at the time. Hang out with us for a month or a year, we are flexible and will gladly fill in the gaps until you are ready for your next (or your first!) full-time customer success hire.