CRM Bot Features
What are the features of CRM Bot?
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
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CRM Bot Categories on G2
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Responses
Customization | As reported in 11 CRM Bot reviews. Customize your chat workflows with rules and automations. | 86% (Based on 11 reviews) | |
Control | Based on 12 CRM Bot reviews. Control who the chatbot converses with (and when). | 82% (Based on 12 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 12 CRM Bot reviews. | 83% (Based on 12 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 10 CRM Bot reviews. | 83% (Based on 10 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 10 CRM Bot reviews. | 83% (Based on 10 reviews) |
Platform
Live chat | As reported in 12 CRM Bot reviews. Provide tools for live chat on one's website. | 90% (Based on 12 reviews) | |
Integrations | Based on 11 CRM Bot reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 86% (Based on 11 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 12 CRM Bot reviews. | 85% (Based on 12 reviews) | |
Analytics | As reported in 10 CRM Bot reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 88% (Based on 10 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. 10 reviewers of CRM Bot have provided feedback on this feature. | 87% (Based on 10 reviews) | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 10 CRM Bot reviews. | 85% (Based on 10 reviews) | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. 10 reviewers of CRM Bot have provided feedback on this feature. | 93% (Based on 10 reviews) |
