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Crazy Egg Reviews & Product Details - Page 11

Crazy Egg Overview

What is Crazy Egg?

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

Crazy Egg Details
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Product Description

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types of heatmaps, a visitor recordings/session replay tool, A/B testing, AND surveys, you have the complete package to transform your business by improving your user experience.

How do you position yourself against your competitors?

Crazy Egg is unique and differentiated because we give you the ability to test new ideas and make changes via our A/B Testing tool. Data is no longer enough. We believe you need to be able to act on it -- quickly.

*We focus on Tracked Pageviews, not every visit to your site.*

Even if you have a site with 1,000,000 visitors, you'll only be charged for the Traffic that comes to the pages that you choose to track. No need to add and remove code from your site to manage costs.

*Crazy Egg plans come with 1-2 years of historical data.*

30 days of data history isn’t enough, especially for ecommerce companies who have seasonal fluctuations and want to compare performance against past months and even years.


Seller Details
Seller
Crazy Egg
Year Founded
2006
HQ Location
La Mirada, CA
Twitter
@CrazyEgg
44,375 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Crazy Egg S.
CS
Overview Provided by:

Recent Crazy Egg Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Crazy Egg provides great insight and is useful for any business!"
I enjoy the insight the software provides.
Erik K.
EK
Erik K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Super helpful education and insight about bot traffic from J.L. Neilsen"
As a UX designer I like being able to easily see how users are interacting with a web page and all of the helpful filters found in the confetti rep...
Simon S.
SS
Simon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Long time fan: The most underrated screen recording, click tracking and A/B testing platform"
It's super capable platform for click tracking, snapshots, session recording & now A/B testing and all way way way more affordable. Their service ...
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0 people requested security information

Crazy Egg Media

Crazy Egg Demo - Snapshot Reports: Heatmap
See at-a-glance what people are clicking on and what they’re ignoring. You'll find hotspots of high click activity and blue areas with low click activity.
Crazy Egg Demo - Snapshot Reports: Scrollmap
Find out exactly where visitors start to lose interest. See what content people scroll past and learn whether you're positioning your most valuable information above the average fold.
Crazy Egg Demo - Snapshot Reports: Confetti Report
Target key segments by tracking important click metrics using 22 different filters including referrer, new vs returning visitors, and UTM codes.
Crazy Egg Demo - Snapshot Reports: Overlay Report
Explore the exact number and segments of clicks on every element on the page. You'll have access to the same 22 different filters as the Confetti Report.
Crazy Egg Demo - Visitor Recordings/Session Replays
Watch visitors navigating through your website in real time, and see where they get frustrated and what causes them to abandon the page.
Crazy Egg Demo - A/B Test
Act on your findings from Snapshot Reports and User Recordings by easily creating A/B tests to optimize your web experience and increase your conversions. Our WYSIWYG lets you make instant changes to your page, no code necessary.
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Video Reviews

115 Crazy Egg Reviews

4.2 out of 5
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115 Crazy Egg Reviews
4.2 out of 5
115 Crazy Egg Reviews
4.2 out of 5

Crazy Egg Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Crazy EggQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Cosmin Ciprian C.
CC
Product Owner Marketing Technology
Internet
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

It does exactly what it claimes to do. It`s really easy to set up and create snapshots of static and dynamic pages. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Mobile tracking wasn`t that easy, but it was updated and the tool has increased it`s capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

If you only need click maps (including click distribution) and scroll maps then this tool is for you. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We`re using CrazyEgg to get insights to support our conversion optimization strategy. We got several great insights regarding the way people interact with different elements on our websites.

We even used CrazyEgg to get information on how our support department is using our backend application. This allowed us to improve the interface and decrease the time spent by our agents with key elements that were on the bottom of the pages. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Crazy Egg?

* Simple to set-up.

* Great integration with Optimizely, which is a common tool combination for testing. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

* Hard to get at a usable extract of click information for a page for deep analysis.

* File sizes were huge for download and sharing.

* Seemed like they had a few scattered feature offerings, but none that were deeply robust and a differentiator. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Be clear on what data you want from the tool. Other tools out there (Inspectlet, HotJar) have feature parity and more features. In my opinion are more worth it. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We were trying to gather more analytics on how our users were interacting with marketing landing pages. Specifically we wanted to look at heat maps to see where the fold was for most users and which components they were clicking and interacting with. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

The ability to narrow down by time of day, device, etc. on the clicked area Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

It would be nice if it auto populated with website changes, or gave a notification when it notices that whats on the page its tracking isn't the same anymore Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

We are solving the problem of not having any idea how people are interacting with our website. whether they actually watch the video we put up, or what people are clicking on that doesn't actually lead anywhere Review collected by and hosted on G2.com.

Nathan H.
NH
VP of IT
Higher Education
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Crazy Egg is great for visualizing your users page activity, allowing you to quickly identify patterns and see if users are behaving as expected; and if they're not, it can often provide some initial insight into how the user is actually experiencing the page. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Each page analysis is completely independent from the others which prevents a holistic perspective. It would be nice to be able to navigate through the site and have click path patterns visually represent similar to how clicks on a page are. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

If you're looking for a one-stop shop analytics tool, this is not it. However, it is definitely a great tool to have at your disposal. It's best used when launching a new page or new design, because it can quickly show you if users are doing what you hoped they would do. The heatmap is especially helpful when presenting the results to those who aren't as familiar or comfortable with web analytics. A picture is worth 1000 words. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Are call-to-actions as clear as we think? Are they are compelling as we think?

Are we using the right wording?

Are we using the right placement?

Is are design intuitive? Is it misleading? Review collected by and hosted on G2.com.

Michael D.
MD
Director of Optimization
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Crazy Egg has the possibility to be such a powerful tool. It's very easy to add the javascript snippet and to export results. One thing I love is that Crazy Egg allows you to download snapshot results in a convenient zip folder, with different files laid out. Each snapshot also features the conditions (time frame, number of visitors and actions and site name) right there on the file, which is nice for providing context. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a time, you need to select all before they will give you the option to delete. Also the "in snapshot" menu can be really confusing. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Crazy Egg can be rather unreliable when it comes to the data it provides, so only use its features as a back-up. It's a great tool for helping to validate certain ideas or testing opportunities, but as a tool it has it's faults - for example, sometimes it doesn't gather all clicks, or if some content doesn't come into focus right away (say via Parallax) then it won't show you really what customers are clicking on.

Basically don't rely solely upon Crazy Egg. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

I am helping to solve the problem of confused website visitors - making it easier to find roadblocks visitors face when they are looking to complete a conversion. I help clients make money by making the customer experience a better, more logical one. Removing clutter and sharpening site messaging. Besides the obvious financial benefits, I have achieved the added benefits of improved usability, site performance, cleaner design and consistent messaging during all steps in a site's sales funnel. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Crazy Egg?

Heat map and customer pathing data is effective in making design and content improvements. These insights also provide actionable input for A/B testing on key landing pages. The Confetti report tells more about the site visitors, how popular a certain area is on the site and how they entered the site. It helps in tracking clicks based on the category selected or browser used. To break-down clicks density by return visitor, search terms, search engine, etc. is useful for marketing planning and media teams so they can optimize their channels and on-site content accordingly. Other similar reports like heatmaps and scrollmaps can also be used for visual analysis, while browsing the site pages. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

Complex to implement and analysis from one page to another isn't continuous. Need more flexibility in exporting, storing and analysing report snapshots. The basic analytics package needs more advanced reports added to its toolset, to make it more robust for big enterprises. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

Use this tool as a visual add-on for your web analytics but not as the primary analysis source. It can help enhance heat maps and pathing research but can't replace other more comprehensive analytics. To generate maximum value from this tool, be prepared to customize the tracking code to meet your custom business needs. This factor is more critical when Ajax and HTML 5 types advanced programming languages are used to code site pages. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

To capture link clicks on home and category pages. This assisted in measuring top and bottom performing marketing banners. Those findings led to actionable optimizations, to drive customers deeper into the site towards the product pages. Review collected by and hosted on G2.com.

Brandon P.
BP
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Great for generating conversion test ideas based on where visitors are clicking and scrolling. It also offers the ability to segment new vs. returning visitors and where visitors are coming from, which is critical. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

There are a lot of other similar tools on the market that offer essentially the same service for free. Heatmaps are good, but they still only provide a small piece of the buyer journey. As for the product overall, it's very good. Review collected by and hosted on G2.com.

Recommendations to others considering Crazy Egg:

It's heard to say if CrazyEgg is a clear category leader or not, but it's a great product. Worth using. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Conversion optimization. I've been able to visualize what visitors are doing on my sites, which helps a lot. Review collected by and hosted on G2.com.

Kevin L.
KL
Senior Creative Designer / Conversion
Marketing and Advertising
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

The amount of detail you get in one package. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

I really dont have any dislikes at this time. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Location of CTA's on page, might need to change the location to get more clicks. Maybe a browser or an OS system is having some issues. GEO tracking where people are coming from, concentrate on those locations. Review collected by and hosted on G2.com.

John G.
JG
Digital Marketing & Strategy
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Crazy Egg?

Crazyegg provides simple, easy to understand data visualizations that can be used to help communicate, inform an resolve design problems. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

It's an yet another script to add to the site and another login to manage. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

This helped resolve a number of design and conversion problems on a larger fortune 100 B2B website. It also helped determine ad placement opportunities for a fortune 50 CPG company. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Crazy Egg?

Easy to use. Integration with testing tools. Help me understand possible distractions on the page. Review collected by and hosted on G2.com.

What do you dislike about Crazy Egg?

not that I think of. Some products are more advanced such as click tale and give more insights mut overall good product. Review collected by and hosted on G2.com.

What problems is Crazy Egg solving and how is that benefiting you?

Understanding if there is a focused eyeflow on the page or if any distraction is diverting attention away. Review collected by and hosted on G2.com.