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The ease of organization is nice. And navigation of my customers is easier then the last crm we used. Review collected by and hosted on G2.com.
Hard to put it into a few words but the program is slow and hard to work with. Im assuming every crm needs updates but it never really helps. The mobile app is awful. Needs a ton of work. I switch from wifi to my lte network whrn ealking out of the building and itll barely load when i have full bars. I ended up deletingnit because it was just a waste of space on my phone. It froze constantly. The program is easier to work with on a computer but i cant speak for the dinosaurs we use. Not to mention the fee im charged to use this for every deal i put together is outrageous but not the crms problem. Review collected by and hosted on G2.com.
Video Reviews
Recommendation would have been higher just a few years ago
29 out of 30 Total Reviews for Dealer.com
Overall Review Sentiment for Dealer.com
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It is user-friendly interface and excellent social media advertising. For a smooth online experience for consumers, we can create customised pages with widgets and social network links as well as include widgets from other vendors. Higher recommended platform. Review collected by and hosted on G2.com.
On both a phone, the website had bugs and was difficult to use.Need to add more features for enhancing their flexiblity on dealer.com. Nothing i have no complaint regarding this platform. Review collected by and hosted on G2.com.
Good frontend user friendly . One of the competitive dealers and bring in or attract new customers. Good social media advertisments. Review collected by and hosted on G2.com.
Automotive cox is large, its not easy to cover. The website is bit slow to open. Review collected by and hosted on G2.com.
Dealer.com provides us with a relatively simple platform to maintain our online website presence. We can add custom pages with widgets and social media links, as well as integrate other suppliers' widgets for a seamless online experience for our customers. Review collected by and hosted on G2.com.
The included website layouts are a little cookie-cutter. We would enjoy a little more customization that could be done at the dealership level, but most add-ons need to be submitted through a ticket with Dealer.com. Review collected by and hosted on G2.com.
Since Dealer.com is a part of Cox Automotive, they have the best man power behind them. They are fully and seamlessly integrated with all of our other Cox products (xTime, Vin, vAuto, etc.) and give us what we need. Review collected by and hosted on G2.com.
Because Cox is so large, their support and innovation can sometimes lack. I have had minimal problems, and truly enjoy working with them! I do also have a Dealer Inspire account, and I feel they are a bit more advanced, but I enjoy both. Review collected by and hosted on G2.com.
I can change inventory pricing, sales, designs and so much more and it is instant. Best way to be in control of your products to customers. The customer support is by far the easiest way to get assistance and be creative and if you need help they are there! Review collected by and hosted on G2.com.
Wish I could implement more creative pop ups , overs and unders , LOL Review collected by and hosted on G2.com.
Dealer.com is one of the top website providers for automotive. They provide everything we need, and have seamless integration with our other products. Review collected by and hosted on G2.com.
Because Cox is such a massive company, there are a few things that tend to fall to the wayside such as cutting-edge innovation and support, but overall we have had a great experience. Review collected by and hosted on G2.com.
DDCs support team are great to work with and are always willing to TRY matching our website's desired vision. However, their website designs/coding are a bit dated and many basic functions are sub-par or non-existent. For an automotive website, web impressions are important and I feel that at times, our website is kind of a painful experience to navigate through. Review collected by and hosted on G2.com.
See above note of what I like best as I've already contrasted what I dislike. Review collected by and hosted on G2.com.
