Covetrus vRxPro® Reviews & Product Details

The ease of filling scripts as well as being able to look back through the history of a client is definitely a pro for vRxPro. Review collected by and hosted on G2.com.

I dislike the fact that I can go through and make notes and change the status of scripts on my end; however, if a client calls customer service, the answer the client gets is the script is still waiting on the clinic. I feel the customer service rep should be able to say the clinic has noted that an exam is needed or should be able to give the information from any note that has been entered. Review collected by and hosted on G2.com.

The user interface is easily understandable. I love that I am able to use a backdoor into a client's account to help them with orders or prescriptions. Approving prescriptions couldn't be easier with this platform! Review collected by and hosted on G2.com.

The one thing I have had difficulty with in the past is admin controls of the clinic's profile. I wish it were easier to add and delete doctors. We also use a single account for our entire platform rather than having different accounts for each doctor and CSR. I wish when it came to account settings, there were options that made this type of management easier. Review collected by and hosted on G2.com.

I like how Covetrus vRxPro® makes it easy to compare pricing and recommend prescriptions, which helps to convince clients that it's the best online ordering platform. The ability to log into clients' accounts to help with placing orders has been a big benefit, improving the way our clients value and appreciate the assistance we provide. The initial setup and training were very easy too. Review collected by and hosted on G2.com.

Having one login for clients that want to order from two different emails would help us out. Sometimes the husband wants to order and sometimes the wife wants to order. We have found that they are creating two accounts and this becomes confusing. Review collected by and hosted on G2.com.

Covetrus vRxPro is easy to use. Prescriptions are sent directly to clients, which helps speed up approval times. It also offers a huge variety of veterinary products. Review collected by and hosted on G2.com.

What I like least is the lack of control over pricing. On top of that, the cost is extremely high, which makes it hard to justify. Review collected by and hosted on G2.com.

I find Covetrus vRxPro® to be user-friendly, particularly enjoying the ability to set up templates for SIG. This feature greatly speeds up the process of completing requested scripts, making it valuable for my practice. Additionally, I found the initial setup to be fairly easy. Review collected by and hosted on G2.com.

I find the limited ability to control the pricing structure of our homestore problematic. With the last platform upgrade, changing the price markup of individual items or even full categories isn't as user-friendly as it used to be. Review collected by and hosted on G2.com.

We like that our clients have access to an online pharmacy and the fact that it integrates directly into our system to cut down time of having to manually type them in. Customer support is easy to contact. Review collected by and hosted on G2.com.

the update honestly makes it trickier to use, or maybe I just preferred the previous version I just feel like this version is more overwhelming and difficult to navigate where you actually need yo be Review collected by and hosted on G2.com.

I like the convenience of an online store. More and more clients are choosing to purchase online. It is also nice for those items that we do not stock in hospital, we can send a direct purchase link to our clients. The platform is easy to use and the integration is nice to have so we can see in our PMS what was purchased. Review collected by and hosted on G2.com.

Out of stock items. Clients will call us upset sometimes when they are unable to get medications for their pets. Review collected by and hosted on G2.com.

I find Covetrus vRxPro® a great option for writing prescriptions, particularly for pet parents who prefer using an online pharmacy. It provides the convenience of delivering prescriptions through the pet parent's preferred method, making it a practical alternative to platforms like Chewy. I appreciate that the integration with Pulse makes the setup much more seamless, which simplifies our processes considerably. The write-back system with our Pulse software is highly beneficial, saving our staff significant time by reducing the workload. This feature is invaluable, as it ensures our staff can focus more on critical tasks without being bogged down by repetitive work. Additionally, one of the most important aspects is the ability for pet parents to receive the same medications we purchase through the Rx portal, ensuring they obtain the correct and non-fraudulent products, which is a major benefit in maintaining the trust and safety of our clients. Review collected by and hosted on G2.com.

I find that Covetrus vRxPro® could benefit from more live integration, especially concerning weight updates. It would improve the experience if changes made in our practice management software were automatically reflected in the portal. I also feel there are challenges with software variations between practices, which complicates determining the benefits of different integrations. This makes it hard to assess which practices would truly benefit from the integration, potentially leading to better options depending on the specific practice management software being used. Review collected by and hosted on G2.com.

Covetrus vRxPro has made our prescription process much smoother. Approvals are quick, it integrates well with our PIMS, and the branded online pharmacy with autoship options has improved client compliance and revenue. The interface is straightforward, and most of our staff adapted quickly. Review collected by and hosted on G2.com.

The main downsides are occasional tech glitches and long hold times when calling customer support. Pricing can also be higher than third-party retailers, which sometimes leads to client pushback. Still, the time saved and the ability to keep more pharmacy sales in-house make it worth using. Review collected by and hosted on G2.com.

Very user friendly platform. Good search options that limit what you see to easily find what you need. Integrates with the software. Good customer service. Review collected by and hosted on G2.com.

Sometimes items are backordered and the clients can't get what they need for compounding or other medications Review collected by and hosted on G2.com.