Rapport Reviews & Product Details

Rapport® is the only client communications tool developed and supported by Covetrus®, with full software integration for unified practice and pet owner experiences. Includes features such as automated reminders, two-way multi-media messaging, and online scheduling. Set up automated reminders via direct mail, email, text, and telephone, depending on your client’s preferences. Enhanced client communications can help reduce no-shows, improve client relations, and generate time and efficiency savings. The product is fully integrated with Avimark®, Impromed®, Pulse™, Robovet (UK) and VisionVPM (ANZ). The product is also available to non-CVET integrations with some functionality limitations.

Seller

Covetrus®

Discussions

Rapport Community

Languages Supported

English

Overview by

PHILLIP LAUGHTON

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Rapport Media

Engage with clients in real-time or review scheduled appointments and customer feedback. Using this centralized hub.

Review appointments made through online scheduling and message clients about their upcoming appointments.

Reduce administrative duties by allowing clients to schedule appointments online by integrating Rapport into your practice management software

Improve client communications, reduce no-shows, and generate time for your team by sending automated reminders about upcoming appointments and treatments.

Send clients automated reminders by mail about exams and vaccinations that are due soon to improve treatment compliance.

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ST

Samantha T.

Veterinarian

Small-Business (50 or fewer emp.)

3/12/2026

"Seamless Pulse Integration and Easy Texting"

4.5/5

What do you like best about Rapport?

Integration with Pulse and ability to text. Review collected by and hosted on G2.com.

What do you dislike about Rapport?

No link back for client responses to text messages. Review collected by and hosted on G2.com.

JN

Julie N.

Receptionist

Small-Business (50 or fewer emp.)

2/10/2022

"Receptionists life saver!"

4.5/5

What do you like best about Rapport?

The amount of workload that Rapport has taken off the receptionists' plate is so helpful! I've been able to take on so many other tasks through the day! Review collected by and hosted on G2.com.

What do you dislike about Rapport?

Nothing! I've not found that there is anything that I would change. Review collected by and hosted on G2.com.

RH

Ryan H.

C

Small-Business (50 or fewer emp.)

7/29/2021

"Extremely helpful productivity tool!"

4.5/5

What do you like best about Rapport?

The communications features such as text messaging, automated reminders, and appointment booking confirmations have substantially helped our overwhelmed staff decrease call-volume! Review collected by and hosted on G2.com.

What do you dislike about Rapport?

The setup did take a while longer than I had expected once deciding to sign up with Rapport. Review collected by and hosted on G2.com.

Recommendations to others considering Rapport:

Plan ahead, the setup process can take a couple of months due to limited appointment time availability. Review collected by and hosted on G2.com.

What problems is Rapport solving and how is that benefiting you?

Rapport has helped take a lot of clerical time away from basic marketing functions as well as administrative functions. Review collected by and hosted on G2.com.